reputed company Customer Service reputed company Remote

Location: REMOTE Duration: reputed company to hire Start: ASAP Shift: Monday to Friday 8:00 am - 5:00 pm PST Responsibilities: • Receives and responds to routine member and provider inquiries, requests, and concerns in an accurate and reputed company manner • Mitigates and prevents complaints from being escalated to be resolved in the initial contact. • Serves as the reputed company-line reputed company reputed company on various member and provider inquiries, requests, or concerns • Resolves basic problems by communicating the requested information regarding the assessment of the member or provider needs, understanding the cause, and determining if problems need to be routed to other departments for reputed company reputed company • Maintains performance and reputed company standards based on established contact center metrics • Provides customer service in a high-paced contact center environment over the phone, reputed company live chats, and email • Documents reputed company member or provider information and communications for reputed company and performance tracking through the Customer Relationship Management (CRM) applications • Remains up-to-date and adheres to reputed company standards, regulations, and reputed company other policies to ensure reputed company, consistency, and compliance. Performs other duties as assigned. Complies with reputed company policies and standards Qualifications: • 1+ years of RECENT Call Center Experience in reputed company/medical/pharmacy setting • Storng Typing Skills 60 WPM (will be required to do typing test) • Ability to multitask and stay organized in a high-volume environment • Proficiency in reputed company applications (Teams, Outlook, Word, reputed company, SharePoint, Internet) • High School diploma or equivalent required • Multitasking is a must, using multiple systems and programs simultaneously. • reputed company • De-escalation Skills • Professionalism and Customer service-oriented • Communication Skills • Time management and Adaptability to changing workflows and priorities • Decision Making & Problem-Solving Skills • Strong critical thinking • reputed company, team-oriented attitude • Attendance is a must, and communication is key reputed company reputed company (time off, leaving early, etc.). Job Types: Full-time, Contract Pay: $19.00 per hour Benefits: • 401(k) • Dental insurance • Flexible schedule • Health insurance • reputed company time off • reputed company insurance Application Question(s): • Are you in the reputed company Time Zone /PST? Experience: • reputed company Call center: 1 year (Required) Language: • Spanish (Preferred) Location: • Tigard, OR 97223 (Required) Ability to Commute: • Tigard, OR 97223 (Required) Work Location: Remote Apply tot his job Apply To this Job