Remote Experience Live Chat Support

<p style="min-height:1.5em">Flourish Research is a fast-growing research company that helps businesses make data-driven decisions and discover new opportunities. We are passionate about helping our clients succeed and are committed to providing high-quality research and analysis. As a remote-first company, we have a diverse team of experts located around the world, who are dedicated to our mission and values.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">At Flourish Research, we believe that our employees are our greatest asset and we are committed to creating a positive and supportive work environment. We offer competitive compensation, flexible work arrangements, and opportunities for growth and development.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">We are seeking a highly motivated and customer-focused Remote Experience Live Chat Support Specialist to join our growing team at Flourish Research. As a Live Chat Support Specialist, you will be responsible for building and maintaining strong relationships with our clients while providing top-notch support through our live chat platform.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">Key Responsibilities:</p><p style="min-height:1.5em">- Be the first point of contact for our clients via live chat, responding promptly and professionally to their inquiries and concerns.</p><p style="min-height:1.5em">- Provide exceptional customer service by troubleshooting issues, resolving complaints, and addressing inquiries about our services.</p><p style="min-height:1.5em">- Utilize a deep understanding of our company and its services to provide accurate and helpful information to clients.</p><p style="min-height:1.5em">- Proactively identify and resolve potential problems before they escalate.</p><p style="min-height:1.5em">- Collaborate with other teams within the company to ensure clients receive timely and accurate responses.</p><p style="min-height:1.5em">- Maintain an organized and efficient workflow to ensure all client inquiries are managed promptly and efficiently.</p><p style="min-height:1.5em">- Stay up-to-date with our company's latest research, services, and initiatives to effectively assist clients.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">Requirements:</p><p style="min-height:1.5em">- High school diploma or equivalent; Bachelor's degree preferred.</p><p style="min-height:1.5em">- Minimum of 2 years of experience in a customer service or support role.</p><p style="min-height:1.5em">- Excellent written and verbal communication skills.</p><p style="min-height:1.5em">- Strong problem-solving and decision-making abilities.</p><p style="min-height:1.5em">- Able to work independently and collaboratively.</p><p style="min-height:1.5em">- Exceptional time-management and organizational skills.</p><p style="min-height:1.5em">- In-depth knowledge of customer service principles and practices.</p><p style="min-height:1.5em">- Familiarity with live chat software and CRM systems.</p><p style="min-height:1.5em">- Ability to maintain a positive and professional attitude in a fast-paced and dynamic work environment.</p><p style="min-height:1.5em">- Availability to work flexible hours, including evenings and weekends.</p><p style="min-height:1.5em"></p><p style="min-height:1.5em">We Offer:</p><p style="min-height:1.5em">- Competitive salary and performance-based bonuses.</p><p style="min-height:1.5em">- Flexible work arrangements with the option to work remotely.</p><p style="min-height:1.5em">- Ongoing training and development opportunities.</p><p style="min-height:1.5em">- A supportive and inclusive work environment.</p><p style="min-height:1.5em">- Health benefits package.</p><p style="min-height:1.5em">- Opportunities for growth and career development.</p>