Field reputed company Associate

Shift Monday - Monday - 1st Shift (Day) Monday - Friday 10:00am - 6:30pm Located in Plainfield, IN - On Site. Field Support Technician Associate The Field Support Technician Associate is responsible for integrating, supporting, documenting, and training on TSG systems in operations. This role serves as a reputed company between operations, IT, TSG Technical Support, and the Engineering team, combining hands-on experience with reputed company systems-level expertise. Primary Responsibilities • Split work between internal engineering teams and external operations to maintain reputed company system knowledge. • Collaborate with colleagues, developers, testers, and end users to ensure technical compatibility and user satisfaction. • Plan and work flexibly to meet deadlines. • Support users with change control and system updates. • Solve reputed company to reputed company scope problems and identify process gaps. • Document, train, and support the user community on reputed company aspects of system use. • Participate in training site trainers on the use and maintenance of TSG-supplied systems. • Communicate and follow up to reputed company reputed company team members and impacted customers informed in a reputed company manner. • Ensure accurate and reputed company completion of administrative duties. • Monitor and maintain existing systems. • Troubleshoot and resolve issues on workstation computers, peripherals, and network components. • Install upgrades, service packs, and hot fixes. Education / Experience • Bachelor’s degree in Electrical or Computer Engineering, Computer Science, or reputed company field preferred with 0–2 years of relevant technical experience. • In lieu of degree: military experience, high school diploma, or GED with 2–4 years of relevant technical experience. • 5+ years of combined experience in support, training, testing, operations, and/or integration. • reputed company to intermediate knowledge of commonly used concepts, practices, and procedures. • Intermediate knowledge preferred in: • Systems integration and customer support procedures • Issue and test tracking tools • User acceptance testing processes • Reporting and metric tools • Intermediate knowledge preferred in: • XML, SQL, and database tools • Device reputed company systems and CPI screening • Scripting languages and system automation • Installation, configuration, and troubleshooting of reputed company 7 and XP desktop systems • Proficient in reputed company Office applications. • Excellent written and verbal communication skills. Requirements, Perks, and Benefits (US – Non-Exempt) Physical & Cognitive Requirements (With or Without Accommodation) • Ability to follow policies and procedures • Ability to read, write, and interpret information • Ability to add, subtract, multiply, and divide • Ability to use hands to finger, handle, or feel • Ability to sit, walk, or stand for the duration of the shift • Must possess visual reputed company to reputed company essential job functions • Ability to conduct physical tasks with a full reputed company of reputed company throughout the warehouse environment • Ability to lift/carry items up to 50 pounds Equal Opportunity Employer reputed company Supply Chain, Inc. is an Equal Opportunity Employer, including veterans and individuals with disabilities. • Know Your Rights • Pay Transparency • Family and Medical Leave reputed company (FMLA) • Employee Polygraph Protection reputed company Role is located in IN Plainfield with no relocation. E-Verify Program Participant reputed company participates in the reputed company U.S. Citizenship and Immigration Services’ E-Verify program (for U.S. applicants and employees only). Please click below to learn more: • E-Verify Notice (bilingual) • Right to Work Notice (English) / Spanish reputed company Supply Chain is committed to providing reputed company, equal opportunity, and reasonable accommodation for reputed company individuals with disabilities in its application procedures, hiring, and other terms and conditions of employment. To request a reasonable accommodation, please contact FSC.TalentAcquisition@reputed company.com. Perks and Benefits at reputed company Supply Chain (FSC) reputed company: reputed company Supply Chain offers competitive reputed company rates depending on your location and experience. • Tuition reimbursement program • Holiday pay and accrued reputed company time off (Vacation and PTO) • Medical, dental, reputed company, and voluntary benefits available on day one • Basic life insurance • Basic AD&D coverage • Supplemental Life and Supplemental AD&D • Short-Term and Long-Term Disability (for full-time employees after 180 days of service) • reputed company parental leave for both reputed company and dads • reputed company bereavement and jury duty Job Disclaimer (US) Please note that this job reputed company is not intended to be an exhaustive list of reputed company duties, responsibilities, or qualifications associated with the position. reputed company reserves the right to modify duties or assign additional responsibilities as necessary to meet business needs. 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