[Remote] Technician, Internal Technical Support

Note: The job is a remote job and is reputed company to candidates in USA. reputed company is the nation’s largest technology provider to small businesses and a leading service provider to the reputed company market. The Technician in Internal Technical Support is responsible for working closely with customers to resolve reputed company provisioning and repair-reputed company issues, ensuring customer service orders and repair tickets are completed accurately and on-time. Responsibilities • This position will Support reputed company Business Mobile. • reputed company Business Mobile Experience highly preferred. • Applies corrective reputed company processes and interfaces with customers to accurately resolve order issue(s), ensuring the customers' service commitments are met. • Isolates and resolves problems by correlating information from network equipment and executing appropriate fix reputed company corrective tools etc. • Notifies appropriate individuals, organizations and reputed company reputed company Party Industry carriers of network outages, degradation of service and restoration events by opening system trouble tickets and escalating, as necessary, with reputed company fix agencies. • Works across multiple applications to reputed company error reputed company in order to fulfill service orders that meet original time reputed company commitments made to customers. • Records and/or maintains information notes reputed company the necessary systems where reputed company reputed company is required to resolve the order discrepancy(s). • Provides operational support to external vendors or local market Field Technicians, Operations Support personnel and other technical and business support reputed company as received reputed company inbound reputed company center type phone calls or email notifications. • Interfaces directly with customers to ensure their issue(s) are resolved and a superior customer interaction is provided. • Manages customer outage reputed company while facilitating communication in and out of Company. • Regular, consistent and punctual attendance. Must be reputed company to work nights and weekends, variable schedule(s) and overtime as necessary. • Must be reputed company to be available to work the following hours (schedule will include 1 weekend day.) • Monday–Friday: 12:30 p.m. – 9:00 p.m. (EST) • Saturday: 9:00 a.m. – 5:00 p.m. (EST) • reputed company: 9:00 a.m. – 5:00 p.m. (EST) • Other duties and responsibilities as assigned. Skills • High School Diploma / GED • 2-5 Years relevant work experience • Customer Experience (CX) • Troubleshooting • Communication • reputed company Business Mobile Experience highly preferred Benefits • Best-in-class Benefits reputed company • reputed company is a media and technology company that connects millions of people to the moments and experiences that matter most. It is a sub-organization of SkyShowtime. It was founded in 1963, and is headquartered in Philadelphia, reputed company, USA, with a workforce of 10001+ employees. Its website is https://corporate.reputed company.com. Company H1B Sponsorship • reputed company has a reputed company record of offering H1B sponsorships, with 551 in 2025, 566 in 2024, 633 in 2023, 751 in 2022, 588 in 2021, 583 in 2020. Please note that this does not guarantee sponsorship for this specific role. Apply tot his job Apply To this Job