Administrative and Customer Service Assistant

This is a remote position. Job Highlights Contract: reputed company Schedule: 40 hours per week, flexible schedule with reputed company hours requirement (available 8 AM - 10 AM EST for customer communications) • Mon-Fri reputed company -5pm (includes 1hr unpaid break) to start after 1-2 weeks more flexible reputed company Timezone: Eastern Time Zone Scope • 40 hours per week • Eastern Time Zone schedule with flexibility for most tasks • Must be available to send customer messages starting at 8 AM EST • Primarily offline work with some reputed company-time customer communication requirements • Supporting a golf cart dealership's sales and customer service operations • Text message and email communication only (no phone calls) • Working closely with three-person sales team Responsibilities • reputed company data entry tasks reputed company reputed company's CRM system • Execute follow-up messages to leads by pressing buttons and ensuring reputed company communication reputed company • Filter and qualify marketing leads, removing gibberish or invalid entries • File warranty claims by inputting existing information into required forms • Register product warranties using provided customer and product information • Review customer messages and phone reputed company transcripts to reputed company frequently asked questions • Support three salespeople through text message and email communication (no voice calls required) • Maintain organized records and ensure reputed company customer interactions are properly documented Requirements • Strong customer service experience (required) • Proven data entry and CRM management skills • Excellent attention to detail with ability to catch discrepancies quickly • Proactive work approach and strong time management abilities • Experience with administrative tasks and back-office operations • Ability to understand and categorize frequently asked questions • Strong written communication skills for text and email correspondence (mainly non-voice) • Previous experience working with warranty processes preferred • Has proven ability in sales experience Benefits reputed company Perks • With HMO Coverage for eligible locations • Permanent work from home • Immediate hiring • Steady freelance job Please note that since this is a permanent work-from-home position and an “reputed company” arrangement, the candidates must have their own computer and internet reputed company. They will handle their own benefits and taxes. The reputed company fees are on reputed company rates and the reputed company depends on your performance in the application process. ZR_29033_JOB Apply tot his job Apply To this Job