Experienced Customer Support Assistant – Delivering Exceptional Client Experiences and Driving Self-Resolution of Issues in a Fast-Paced and Dynamic Environment at blithequark

Introduction to blithequark and the Role

At blithequark, we pride ourselves on being a global, fast-paced, and dynamic organization that values diversity, inclusion, and the well-being of our employees. As a Customer Support Assistant, you will play a vital role in ensuring that our clients receive a first-class support experience, driving self-resolution of issues, and reducing support tickets. This is a fantastic opportunity to join a team that is passionate about delivering exceptional customer service and making a real difference in the lives of our clients.

Purpose of the Position

The purpose of this role is to provide fast and comprehensive ticket response, deeply understanding client needs and frustrations within the Platform Services Support Team. You will work in sync with other Platform Services business unit functions and collaborate with other department support teams to optimize the available content and tools. Your ambition will be to drive self-resolution of issues, reduce support tickets, and deliver a first-class support experience that exceeds our clients' expectations.

Key Responsibilities

• Managing various types of support requests from live clients, such as those relating to programme development or management, identifying and redirecting requests to the right support teams (finance, technical)
• Ensuring quick and efficient triage of Essentials requests and redirecting them to the assigned teams
• Assisting with the management of programme upsells and retention
• Handling projects to update the content available for the clients and internal tools to improve support and client satisfaction, including translation
• Keeping constantly informed about the upgrades of functionalities and internal processes relating to the management of client requests

Skills and Expertise

To be successful in this role, you will need to possess the following skills and expertise:

• Fluent in English (written and spoken), with other language skills being highly appreciated
• Excellent customer service skills, with a strong focus on delivering exceptional client experiences
• Ability to see the bigger picture and identify areas of opportunity and risk
• Committed to growing the service division as quickly as possible, providing friendly and efficient support
• Seeks ownership and readily accepts accountability for your work and actions
• Excellent time management and organizational skills to maintain your own workflow and meet deadlines
• Confident and excellent communicator with a keen attention to detail
• Fast learner and eager to deepen your knowledge and understanding of our products and services
• Numerate with a good level of knowledge of MS Office packages
• Enthusiastic, committed, and possessing an epic amount of tenacity to deliver results in a fast-paced environment

What We Offer

At blithequark, we prioritize your mental health and wellbeing, offering a range of benefits and perks to support your professional and personal development. These include:

• Flexi-Week and Work-Life Balance: A flexible four-day Flexi-Week at full pay, with no reduction to your annual holiday allowance, and a variety of different paid special leaves
• Flexi-Office: An international culture and flexibility through our Flexi-Office and hybrid/remote work possibilities to work across blithequark regions
• Health & Well Being: Support and access to various initiatives and sports offers to devote yourself to your mental and physical well-being
• Development: Our extensive training suite, blithequark Academy, to cover a wide range of skills that nurture you professionally and personally
• Remote Working Allowance: A monthly allowance to cover a part of your running costs, and support in setting up your remote workspace appropriately
• Appreciation: The opportunity to thank and reward colleagues through our peer-to-peer program

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting your career growth and development. You will have access to a range of training and development opportunities, including our blithequark Academy, to help you build new skills and advance your career. We also offer a range of career paths and opportunities for advancement, so you can grow and develop with our organization.

Work Environment and Company Culture

Our virtual "Life @ blithequark" hub brings our colleagues from across the globe together for various social activities, and we prioritize diversity, inclusion, and uniqueness. We welcome all backgrounds, identities, and experiences, and are committed to building a culture that is inclusive and supportive of all employees.

Compensation, Perks, and Benefits

We offer a competitive compensation package, as well as a range of perks and benefits to support your professional and personal development. These include a remote working allowance, flexible working hours, and access to our blithequark Academy training suite.

Conclusion

If you are a motivated and enthusiastic individual who is passionate about delivering exceptional customer service, we encourage you to apply for this exciting opportunity to join our team at blithequark. Please mention the word **SPEEDILY** and tag RMzguNjguMTM0LjE5NA== when applying to show you have read the job post completely. We look forward to hearing from you and exploring how you can contribute to our dynamic and fast-paced team.