Part-time Customer Support Representative – Live Chat and Automotive Sales Lead Generation Specialist

Introduction to blithequark

Imagine working in a dynamic, technology-driven environment where your passion for delivering exceptional customer experiences can thrive. At blithequark, we're dedicated to providing innovative solutions that bridge the gap between automotive dealers and their customers. As a leader in our field, we're seeking a highly motivated and customer-focused individual to join our team as a Part-time Customer Support Representative – Chat. This role is an exciting opportunity to be part of a relaxed yet professional and fun work environment, where your skills in customer service and technology will be valued and nurtured.

About the Role

In this part-time position, you will be the face of blithequark, engaging in online conversations with customers and representing our automotive dealer clients in a favorable light. Your primary goal will be to turn these conversations into leads, helping our clients generate revenue and grow their businesses. This is a unique chance to combine your customer service skills with your ability to work in a fast-paced, technology-driven setting, making a real impact on our clients' success.

Key Responsibilities

• Manage a wide variety of customer inquiries via online chat, providing timely and accurate responses to their questions and concerns.
• Offer detailed information about the products and services of our automotive dealer clients, ensuring that customers have all the necessary information to make informed decisions.
• Narrow down on appointment information to schedule appointments, facilitating the sales process and ensuring a seamless customer experience.
• Capture customer contact information for lead generation and client review, contributing to the growth and development of our clients' businesses.
• Summarize interactions based on customer needs for client review, providing valuable insights that can inform future sales strategies and customer service improvements.
• Develop and maintain a knowledge base of the evolving products and services offered by our clients, staying up-to-date with the latest developments in the automotive industry.

Qualifications and Requirements

To excel in this role, you should have previous experience in retail customer service or the automotive industry, although this is not a strict requirement. Intermediate internet and window-based computer skills are essential, along with a strong ability to multitask. If you have gaming experience, you may find that your skills in this area are highly transferable to our fast-paced chat environment. Above all, you should possess a positive and professional demeanor, excellent written and verbal communication skills, and the ability to adapt to change and thrive in a quick-paced work environment.

Essential Requirements

• Excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner.
• Ability to adapt to change and enjoy a quick-paced work environment, with a flexible approach to work schedules and tasks.
• Must be able to work 4-hour time blocks daily, with a minimum commitment of 16+ hours per week.
• Able to attend 5 weeks of training Monday - Friday from 4PM – 8PM, with flexible scheduling available after completion of training.
• Must be able to type at least 35 WPM, with 40 WPM or above preferred for this role.
• Positive and professional demeanor, with a strong focus on delivering exceptional customer service and representing blithequark in a favorable light.

Skills and Competencies

To succeed as a Part-time Customer Support Representative – Chat at blithequark, you will need to possess a range of skills and competencies, including:

• Technical Skills: Intermediate internet and window-based computer skills, with the ability to learn and adapt to new technologies and software applications.
• Communication Skills: Excellent written and verbal communication skills, with the ability to articulate complex information in a clear and concise manner.
• Customer Service Skills: A strong focus on delivering exceptional customer service, with a positive and professional demeanor and the ability to handle a wide range of customer inquiries and concerns.
• Time Management and Organization: The ability to manage multiple tasks and priorities, with a strong focus on meeting deadlines and achieving goals.
• Adaptability and Flexibility: The ability to adapt to change and thrive in a quick-paced work environment, with a flexible approach to work schedules and tasks.

Career Growth Opportunities and Learning Benefits

At blithequark, we're committed to the growth and development of our employees, providing a range of training programs and opportunities for career advancement. As a Part-time Customer Support Representative – Chat, you will have access to comprehensive training and support, helping you to develop your skills and knowledge in customer service, technology, and the automotive industry. With a strong focus on internal promotion and career development, this role could be the first step in a rewarding and challenging career with blithequark.

Work Environment and Company Culture

Our College Station facility is designed to provide a comfortable and supportive work environment, with a range of amenities and benefits available to our employees. These include an onsite dining facility offering complimentary breakfast and lunch, a fitness center, and an onsite medical center. We also offer a wide variety of sports and social leagues to participate in after work, along with volunteering initiatives through our Associate Foundation. At blithequark, we promote a healthy lifestyle and a positive work-life balance, recognizing the importance of our employees' well-being and happiness.

Compensation, Perks, and Benefits

As a Part-time Customer Support Representative – Chat at blithequark, you will be eligible for a range of compensation, perks, and benefits, including competitive pay rates, opportunities for career advancement, and a comprehensive benefits package. We also offer a range of perks and incentives, designed to recognize and reward your hard work and contributions to the team. With a strong focus on employee satisfaction and retention, we're committed to providing a rewarding and supportive work environment that recognizes your value and worth.

Conclusion

If you're a motivated and customer-focused individual with a passion for technology and the automotive industry, we encourage you to apply for this exciting opportunity to join our team at blithequark. As a Part-time Customer Support Representative – Chat, you will play a critical role in delivering exceptional customer service and driving business growth for our clients. With a range of benefits, perks, and opportunities for career advancement, this role could be the perfect fit for you. Apply today to take the first step in a rewarding and challenging career with blithequark!