Junior Technical Support Specialist for 24/7 Live-Chat Team in Mobile and Online Banking Technology at blithequark

Introduction to blithequark and the Industry

blithequark is a pioneering force in the realm of mobile and online banking technology, dedicated to revolutionizing the way financial transactions are conducted. As a leader in this field, blithequark seeks innovative and technically adept individuals to join its dynamic team. The mobile and online banking sector is rapidly evolving, with an increasing demand for secure, efficient, and user-friendly solutions. This presents a unique opportunity for talented professionals to make a significant impact in the industry. At blithequark, we are committed to providing exceptional support to our clients and end-users, ensuring seamless interactions with our products and services.

Job Overview

We are currently seeking a Junior Technical Support Specialist to join our 24/7 live-chat team. As a key member of our support team, you will play a vital role in providing technical assistance to clients and end-users, resolving issues, and ensuring the highest level of customer satisfaction. This is an entry-level position, ideal for individuals who are eager to learn, grow, and develop their technical skills in a collaborative and supportive environment. You will work closely with our technical team, software technicians, and developers to troubleshoot and resolve complex technical issues, and contribute to the continuous improvement of our support processes.

Primary Responsibilities

• Develop an in-depth understanding of blithequark's banking software and applications to provide effective technical support.
• Collaborate with software technicians, technical support, and developers to resolve technical issues and improve product functionality.
• Analyze technical logs to identify and troubleshoot issues, and implement solutions to ensure seamless customer experiences.
• Communicate complex technical processes to non-technical stakeholders, including clients and end-users, in a clear and concise manner.
• Coordinate with developers to investigate and diagnose issues, and implement fixes to enhance product performance.
• Manage a dynamic workload with multiple concurrent tasks, prioritizing tasks to ensure timely resolution of customer issues.
• Monitor and improve the quality of the tech support process, identifying areas for improvement and implementing changes to enhance customer satisfaction.

Requirements

To be successful in this role, you will need to possess excellent written and spoken English skills, with the ability to establish strong working relationships with customers and colleagues. A solid troubleshooting ability, combined with the capacity to learn technical skills quickly, is essential. You should be able to manage a dynamic workload, prioritize tasks, and maintain a high level of productivity in a fast-paced environment.

• Excellent written and spoken English skills.
• Ability to establish good working relationships with customers and colleagues.
• Solid troubleshooting ability, with the capacity to analyze complex technical issues and implement effective solutions.
• Ability to learn technical skills quickly, with a strong desire to develop and grow in a technical role.
• In-depth learning and understanding of blithequark's mobile and online banking products, with the ability to communicate complex technical information to non-technical stakeholders.

Preferred Qualifications

While not essential, experience in banking live-chat, technical support, or project management would be highly beneficial in this role. Familiarity with Dialogflow, mobile phone platforms (especially iOS and Android), and the US banking system would also be advantageous. If you have experience working with US-based customers or have knowledge of the US banking system, you will be well-equipped to provide exceptional support to our clients.

• Experience in banking live-chat or technical support.
• Familiarity with Dialogflow or other chatbot platforms.
• Experience with mobile phone platforms, especially iOS and Android.
• Project management experience, with the ability to coordinate multiple tasks and prioritize activities.
• Working experience with US-based customers or knowledge of the US banking system.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Junior Technical Support Specialist, you will have access to a range of training and development opportunities, including regular knowledge sharing among colleagues, community of practice, and internet compensation. You will be part of a dynamic and international team, with the opportunity to work with colleagues from diverse backgrounds and cultures. Our long-term employment approach ensures that you can build a successful and rewarding career with blithequark, with opportunities for advancement and professional growth.

Work Environment and Company Culture

blithequark offers a unique and supportive work environment, with a strong emphasis on collaboration, innovation, and customer satisfaction. Our fully remote work arrangement provides the flexibility to work from anywhere, at any time, ensuring a healthy work-life balance. Our international team is friendly, easy-going, and dedicated to providing exceptional support to our clients. We foster a culture of openness, transparency, and continuous improvement, where every employee has the opportunity to contribute to the growth and success of the company.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive salary, internet compensation, and a range of benefits to support your well-being and career growth. Our benefits package includes:

• Competitive salary, with opportunities for growth and advancement.
• Internet compensation, to support your remote work arrangement.
• Long-term employment, with opportunities for career growth and development.
• Community of practice, with regular knowledge sharing among colleagues.
• Fully remote work arrangement, with the flexibility to work from anywhere.
• Friendly and easy-going international team, with a supportive and collaborative work environment.

Conclusion

If you are a motivated and technically adept individual, with a passion for providing exceptional customer support, we encourage you to apply for the Junior Technical Support Specialist role at blithequark. This is a unique opportunity to join a dynamic and innovative company, with a strong commitment to growth, development, and customer satisfaction. As a member of our 24/7 live-chat team, you will play a vital role in shaping the future of mobile and online banking technology, and contributing to the success of blithequark. Apply now to take the first step in your career journey with blithequark.