Experienced Remote Customer Service Representative for Federal Student Loan Programs - Hybrid Role in Dallas-Fort Worth Area

Introduction to blithequark

At blithequark, we are dedicated to providing exceptional customer service experiences to individuals navigating federal student loan programs. As a leader in our industry, we prioritize the well-being and financial stability of our clients, and we are committed to fostering a work environment that is supportive, inclusive, and empowering. Our team of skilled customer service representatives plays a vital role in achieving our mission, and we are excited to announce that we are currently recruiting for future openings in this critical position.

Job Overview

The Customer Service Representative (Hybrid) role at blithequark is an outstanding opportunity for individuals who are passionate about delivering top-notch customer service and making a positive impact on people's lives. As a hybrid customer service representative, you will be responsible for communicating with borrowers regarding federal student loan programs, resolving customer inquiries, taking loan payments, and providing repayment options to student loan borrowers. This role requires a unique blend of technical knowledge, empathy, and excellent communication skills, and we are seeking candidates who are eager to learn and grow with our organization.

Key Responsibilities

• Respond to incoming borrower calls, chats, and make outbound calls in a friendly and professional manner, ensuring that all interactions are handled with care and attention to detail.
• Counsel and inform borrowers of their repayment options, deferments, and forbearance eligibility, taking payments and updating the borrower's account in an efficient and accurate manner.
• Locate needed information and minimize the time borrowers would be put on hold, demonstrating a commitment to providing timely and effective solutions.
• Maintain the security and privacy of the borrower to protect both the borrower and our partners, adhering to the highest standards of confidentiality and integrity.
• Work an 8-hour shift with a one 1-hour lunch and two 15-minute breaks, managing your time effectively to meet the demands of the role.
• Demonstrate strong computer skills, including the ability to type while talking and navigate multiple software systems with ease.

Qualifications and Requirements

To be considered for this exciting opportunity, you must meet the following essential qualifications and requirements:

• High school diploma or equivalent, with some college or a bachelor's degree preferred.
• Ability to pass a pre-employment cognitive and personality assessment, which will be administered as part of our hiring process.
• Must be able to obtain a Federal 5C Security Clearance and credit check, which is a requirement for this role.
• Must live in or near the Dallas-Fort Worth area, as this position requires occasional on-site work.
• Excellent organization, written, and verbal communication skills, with the ability to multitask and prioritize tasks effectively.
• Must have access to home internet with at least 10 mg capacity and a router for an ethernet cord, as well as a dedicated workspace that is free from noise and distractions.

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in customer service, preferably in a call center or remote work environment.
• Knowledge of federal student loan programs and repayment options.
• Experience with software systems and technology, including CRM systems and online platforms.
• Bilingual or multilingual skills, which can be an asset in our diverse and inclusive work environment.

What We Offer

At blithequark, we are committed to providing our employees with a comprehensive range of benefits, including:

• Medical insurance with multiple plan options, including Blue Cross/Blue Shield.
• Paid Dental Plan, provided by Guardian.
• Life Insurance Policy, which provides peace of mind and financial security for you and your loved ones.
• 401K company match, which helps you plan for your future and achieve your long-term financial goals.
• Federal Paid Holidays, which give you the opportunity to rest and recharge throughout the year.
• Required computers and other equipment, which are provided to ensure that you have the tools and resources you need to succeed in your role.
• Paid training at a regular wage rate, which helps you develop the skills and knowledge you need to excel in your position.

Career Growth and Development

At blithequark, we are dedicated to helping our employees grow and develop in their careers. We offer a range of training and development opportunities, including:

• Ongoing training and coaching, which helps you build your skills and knowledge and stay up-to-date with industry developments.
• Opportunities for advancement, which can help you achieve your long-term career goals and aspirations.
• A supportive and inclusive work environment, which encourages collaboration, creativity, and innovation.
• Recognition and rewards for outstanding performance, which acknowledges and celebrates your achievements and contributions.

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment, which is built on the values of respect, empathy, and teamwork. We believe in fostering a culture that is supportive, collaborative, and empowering, and we are committed to creating a workplace that is welcoming and inclusive for all employees.

How to Apply

To apply for this exciting opportunity, please complete the following assessment: https://www.ondemandassessment.com/link/index/JB-GUDY12ODR?u=1138341. This 20-minute assessment is best taken on a laptop or computer, and not on a phone, to ensure that the results are accurate and reliable.

Conclusion

If you are a motivated and customer-focused individual who is passionate about delivering exceptional service and making a positive impact on people's lives, we encourage you to apply for this exciting opportunity at blithequark. As a remote customer service representative, you will have the chance to work with a talented and dedicated team, develop your skills and knowledge, and achieve your long-term career goals. Don't miss out on this opportunity to join our dynamic and inclusive team - apply today and take the first step towards a rewarding and fulfilling career with blithequark!