Experienced Insurance Customer Service Representative – Property and Casualty Insurance Expertise for Remote Work Opportunity at blithequark

Introduction to blithequark and the Insurance Industry

blithequark is a leading provider of insurance services, dedicated to delivering exceptional customer experiences and fostering a culture of excellence within the industry. As a key player in the insurance sector, we recognize the importance of having a talented and dedicated team of professionals who share our commitment to providing top-notch service. The insurance industry is constantly evolving, with new challenges and opportunities emerging every day. At blithequark, we are passionate about staying at the forefront of these developments and leveraging our expertise to make a positive impact on the lives of our customers.

Job Overview

We are currently seeking an experienced Insurance Customer Service Representative to join our team at blithequark. As a Property and Casualty insurance expert, you will be responsible for handling customer inquiries, resolving issues, and providing exceptional service to our policyholders. This is a remote work opportunity, allowing you to work from the comfort of your own home while still being an integral part of our dynamic team. If you are a motivated and customer-focused individual with a passion for the insurance industry, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Contact policyholders through inbound and outbound telephone calls, direct mail, and email to review policies prior to renewal and make recommendations to enhance retention and better meet their needs.
• Utilize knowledge of the insurance industry and blithequark's policies and procedures to provide efficient and professional customer service, including responding to calls and emails, documenting activity in our system, and processing changes to policies.
• Identify opportunities to apply discounts, process insurance verification forms, and act as a liaison for information exchange between customers and insurance companies.
• Review policy information, reference company-specific claims procedures, and assist insured individuals in filing claims.
• Recognize cross-sell opportunities and obtain quote information to drive business growth and expand our customer relationships.
• Perform other duties as assigned, demonstrating your flexibility and commitment to delivering exceptional results.

Essential Qualifications

To be successful in this role, you will need to possess a high school diploma or equivalent and have at least 3 years of increasingly complex customer service experience in an insurance environment. A Property and Casualty insurance license is required, and a Membership license is preferred or the ability to obtain one within 90 days of employment.

Preferred Qualifications

While not essential, we prefer candidates with a strong background in insurance sales, customer service, or a related field. Experience working in a remote or virtual environment is also an asset, as is familiarity with our EPIC system or similar software.

Skills and Competencies

To excel in this position, you will need to demonstrate exceptional customer service skills, including the ability to communicate effectively, empathize with customers, and resolve issues in a professional and efficient manner. You should also possess strong analytical and problem-solving skills, with the ability to think critically and make sound decisions. Additionally, you will need to be highly organized, able to prioritize tasks, and manage your time effectively in a remote work environment.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As an Insurance Customer Service Representative, you will have access to ongoing training and development opportunities, including workshops, webinars, and online courses to enhance your knowledge and skills. You will also have the opportunity to work with a talented and experienced team, learning from their expertise and sharing your own insights and ideas.

Work Environment and Company Culture

blithequark is dedicated to creating a welcoming and inclusive workplace culture that values diversity, equity, and inclusion. We believe that our employees are our greatest asset, and we strive to create an environment that is supportive, collaborative, and empowering. As a remote worker, you will be an integral part of our team, with regular check-ins, virtual meetings, and opportunities to connect with your colleagues and contribute to our company culture.

Compensation, Perks, and Benefits

At blithequark, we offer a competitive hourly rate, depending on experience and salary zone, as well as a comprehensive benefits package that includes paid time off, medical, dental, prescription, and vision coverage, tuition reimbursement, life insurance, and flexible spending accounts. You will also be eligible for an annual merit increase and have the opportunity to participate in our 401(k) plan with a company match. Additionally, you will receive a free blithequark Premier Battery Membership and have access to exclusive discounts and perks.

Conclusion

If you are a motivated and customer-focused individual with a passion for the insurance industry, we encourage you to apply for this exciting opportunity to join our team at blithequark. As an Insurance Customer Service Representative, you will have the chance to make a real difference in the lives of our customers, while also growing your career and developing your skills in a dynamic and supportive environment. Don't miss out on this opportunity to take your career to the next level and apply today to become a part of the blithequark team!