Experienced Customer Service Representative – Airport Customer Support and Rental Services at blithequark

Introduction to blithequark

At blithequark, we pride ourselves on being a leader in the mobility industry, operating renowned brands and consistently being named one of the top places to work. As the largest and fastest-growing privately-owned automotive rental and leasing company in North America, we are committed to our shared vision of being the world's best and most trusted mobility company. We are now seeking a highly skilled and customer-focused individual to join our team as a Full-Time Customer Service Representative at the Eagle County Regional Airport location.

Job Overview

The Customer Service Representative will play a vital role in providing exceptional customer service to both internal and external customers, primarily face-to-face, supporting their branch and rental needs. This position offers a unique opportunity to gain knowledge through local training and hands-on experience, providing administrative support, servicing customers, and acting as a rental back-up in a large home city branch or airport location. The successful candidate will be responsible for ensuring that customers have an outstanding experience, while also contributing to the overall success of the branch.

Key Responsibilities

• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Take incoming calls, reservations, rate quotes, general questions, and answers, providing information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors
• Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned
• Meet and greet customers in a friendly and timely manner, providing directions and general assistance as needed
• Assist in assessing the condition of rental vehicles upon return, process returns, check-ins, and exit kiosk transactions
• Effectively market the company while picking up customers and/or dropping off customers in a safe and courteous manner, assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features, and other services to customers
• May sell optional protection products, upgrades, fuel options, and other additional equipment to customers
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Essential Qualifications

• Must be at least 18 years of age
• Must have a valid driver’s license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol-related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by our company for this position now or in the future
• Must have at least 6 months of customer service experience in a fast-paced environment
• Must have worked 12 (twelve) months or more at most recent employer

Preferred Qualifications

• Experience working late nights preferred
• Previous experience in a customer-facing role, preferably in the automotive or rental industry
• Strong communication and interpersonal skills, with the ability to work effectively with customers, colleagues, and management
• Ability to work in a fast-paced environment, with a focus on providing exceptional customer service
• Basic computer skills, with the ability to learn and navigate our systems and software

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to comprehensive training programs, designed to help you succeed in your role and advance your career. You will also have the opportunity to work with a talented and experienced team, who are passionate about delivering exceptional customer service and driving business results.

Work Environment and Company Culture

Our work environment is dynamic, fast-paced, and customer-focused. We pride ourselves on our collaborative and inclusive culture, where every employee is valued and respected. At blithequark, we believe in fostering a positive and supportive work environment, where our employees can thrive and grow. We offer a range of benefits and perks, designed to support your well-being and recognize your contributions to our business.

Compensation, Perks, and Benefits

This position offers a competitive hourly rate of up to $23.50 per hour, as well as a range of benefits, including:

• Paid time off
• Employee rental car discounts
• Retirement savings plan, including 401k with matching profit sharing
• Health Insurance
• Life Insurance
• Dental Insurance
• Vision Insurance
• Training and development opportunities
• Bonus incentives

Conclusion

If you are a motivated and customer-focused individual, with a passion for delivering exceptional service, we encourage you to apply for this exciting opportunity. As a Customer Service Representative at blithequark, you will be part of a talented and experienced team, dedicated to driving business results and delivering outstanding customer experiences. Don’t miss this chance to join our team and take your career to the next level. Apply now to become a part of the blithequark family!