Experienced Client Services Support Agent for Clinical Trials Software – Full Remote Opportunity with Flexible Scheduling

Introduction to blithequark

At blithequark, we are dedicated to making a positive impact on the world through our innovative solutions and exceptional customer service. As a leader in the industry, we are committed to providing top-notch support to our clients and end-users, ensuring their success and satisfaction. Our team is passionate about delivering high-quality services, and we are now seeking an experienced Client Services Support Agent to join our dynamic team. If you are a motivated and analytical individual with a passion for customer service, we encourage you to apply for this exciting opportunity.

Job Overview

In this critical role, you will have the opportunity to work with clients from all over the globe, providing support, troubleshooting, and resolving issues related to our clinical trials software applications. As a Client Services Support Agent, you will be the primary point of contact for our clients, ensuring that their issues are addressed promptly and efficiently. Your strong analytical skills, attention to detail, and excellent communication skills will enable you to provide exceptional support and resolve complex issues in a timely manner.

Key Responsibilities

• Support, troubleshoot, and resolve end-user issues in client software applications for clinical trials
• Document all call information according to QA and internal standard operating procedures
• Monitor team mailbox emails and document according to procedures
• Maintain confidentiality as appropriate at all times
• Adhere to departmental procedures for all emergencies
• Apply critical thinking and analytical skills to resolve daily issues
• Collaborate with internal teams to ensure seamless support and resolve complex issues

Requirements and Qualifications

To be successful in this role, you should have:

• A college degree preferred, with at least one year of applicable experience in customer service or a related field
• Strong computer experience with Microsoft Office products and familiarity with SharePoint
• Excellent written and verbal English communication skills on a professional level, with strong phone skills
• Ability to work remotely within a 50-mile radius of Indianapolis and travel to client sites for urgent situations
• Strong commitment to customer service and a passion for delivering exceptional support
• Ability to apply critical thinking and analytical skills to resolve complex issues
• Bilingual skills in Spanish, French, and/or Japanese are helpful but not required

Essential Skills and Competencies

In addition to the above requirements, the ideal candidate should possess:

• Strong troubleshooting skills and ability to resolve complex technical issues
• Excellent problem-solving skills and ability to think critically
• Strong attention to detail and ability to maintain accurate records
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Excellent communication and interpersonal skills, with ability to work with diverse clients and internal teams

Career Growth and Learning Opportunities

At blithequark, we are committed to supporting the growth and development of our employees. As a Client Services Support Agent, you will have access to ongoing training and learning opportunities, including:

• Hands-on training and mentorship to ensure your success in the role
• Opportunities for professional development and career advancement
• Access to industry-leading tools and technologies
• Collaboration with experienced professionals and subject matter experts

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and supportive work environment. As a remote employee, you will be part of a virtual team that values collaboration, open communication, and mutual respect. Our company culture is built on the principles of:

• Respect and inclusivity for all employees, regardless of background or perspective
• Empowerment and autonomy to make decisions and take ownership of your work
• Continuous learning and growth, with opportunities for professional development
• Recognition and reward for outstanding performance and contributions

Compensation and Benefits

As a blithequark employee, you will be eligible for a comprehensive benefits package, including:

• Unlimited paid time off and flexible scheduling
• 401(k) match and comprehensive healthcare benefits
• HSA matching and ongoing learning opportunities
• Recognition and reward programs for outstanding performance

Conclusion

If you are a motivated and analytical individual with a passion for customer service, we encourage you to apply for this exciting opportunity. As a Client Services Support Agent at blithequark, you will have the chance to make a positive impact on the world, work with a dynamic and supportive team, and grow your career in a fast-paced and innovative industry. Don't miss out on this opportunity to join our team and take your career to the next level. Apply now and become a part of the blithequark family!