**Experienced Customer Service Representative – Work From Home in Nebraska**

Are you a customer-centric professional with a passion for delivering exceptional service and making a meaningful impact in the lives of others? Do you thrive in a dynamic environment where no two interactions are ever the same? If so, we invite you to join blithequark, a mission-driven organization dedicated to championing the health and well-being of our members and the communities we serve. As a Customer Service Representative at blithequark, you will be the primary customer interface for inquiries, providing expert guidance and support to our members through various communication channels. You will be the voice of the customer, building trust and rapport with our members while navigating the complexities of the health insurance industry. With a strong focus on customer satisfaction and transaction profitability, you will be empowered to make a real difference in the lives of our members and the Nebraska community. **About blithequark** blithequark is a leading health insurance organization with over 80 years of experience behind us. We exist to be there for people when they need us, adding more good, healthy years to people's lives by supporting our customers and the Nebraska community at large. Our goal is to continuously innovate and drive health care forward while meeting the needs of our members and state. If you're passionate about helping people along their health journeys, we invite you to explore our career offerings. **What You'll Do** As a Customer Service Representative at blithequark, you will be responsible for: * Interfaces with customers via telephone, written correspondence, fax, web, and/or electronic mail to provide expert guidance and support. * Research customer information utilizing appropriate systems, policies, regulations, procedures, and other reference materials to effectively respond to and resolve customer issues. * Elevates sensitive customer requests when necessary, ensuring that our members receive the highest level of service and support. * Comply with State and Federal regulations and mandates, which are continually changing, thus creating a very dynamic environment. You will be responsible to take initiative to stay current on policies and procedures required to support the customer and to ensure compliance. * Accountable to remain current on knowledge of diverse products and proactively recommend items needed by customers to increase customer satisfaction and improve transaction profitability. **What We're Looking For** To be considered for this position, you must have: * High School Diploma or Equivalent and three years of experience in a complaint type customer service office setting (health insurance or related field preferred). * An equivalent combination of education and experience may be substituted for this requirement. * Availability for training 9-12 weeks in length. The strongest candidates for this position will also possess: * Basic medical/dental terminology and contract interpretation is a plus. * A passion for delivering exceptional customer service and making a meaningful impact in the lives of others. * Strong communication and interpersonal skills, with the ability to build trust and rapport with our members. * Ability to work in a dynamic environment with changing priorities and deadlines. * Strong problem-solving and analytical skills, with the ability to navigate complex customer issues. * Ability to work independently and as part of a team, with a strong focus on collaboration and communication. **Why Join blithequark?** At blithequark, we believe that diversity of experience, perspective, and background will lead to a better workplace for our employees and a better product for our customers and members. We are committed to creating a workplace that is inclusive, supportive, and empowering, where our employees can grow and thrive. As a member of our team, you will have access to: * Comprehensive training and development programs to help you grow and advance in your career. * A dynamic and supportive work environment, with opportunities to collaborate and learn from colleagues. * A competitive compensation and benefits package, including medical, dental, and vision insurance, 401(k) matching, and paid time off. * Opportunities to make a meaningful impact in the lives of our members and the Nebraska community. * A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that is welcoming and inclusive for all employees. **How to Apply** If you're passionate about delivering exceptional customer service and making a meaningful impact in the lives of others, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter that outlines your experience and qualifications. **Note** Applicants for this role may not receive immediate feedback regarding their application. If you would like to be considered for one of the future anticipated start dates, we welcome you to apply and when we begin officially hiring for our next start date, we will review your application. We look forward to hearing from you and exploring how you can join our team at blithequark! Apply for this job