**Experienced Customer Service Representative (Remote) – Deliver Exceptional Experiences and Drive Business Growth at blithequark**

About blithequark

At blithequark, we're passionate about empowering individuals and organizations to achieve their full potential. For over 65 years, we've been a trusted partner to a diverse portfolio of clients, providing innovative contact center solutions that make a real difference in people's lives. With a global presence and a team of over 7,000 dedicated professionals, we're committed to delivering exceptional experiences and driving business growth through empathy, innovation, and expertise.

Join Our Team as a Customer Service Representative (Remote)

We're seeking a talented and customer-focused individual to join our remote team as a Customer Service Representative. As a key member of our organization, you'll be the first point of contact for our customers, providing assistance, resolving issues, and ensuring a positive experience. If you're a creative problem solver, results-oriented, and empathetic individual with excellent communication skills, we'd love to hear from you!

About the Role

As a Customer Service Representative at blithequark, you'll have the opportunity to: * Serve as the primary point of contact for customers via phone, providing exceptional customer service and addressing inquiries, resolving complaints, and guiding customers through solutions * Maintain a thorough understanding of products, services, and policies to effectively assist customers * Accurately document customer interactions and transactions across all tools/platforms * Collaborate with other departments to resolve customer issues and escalate complex problems as necessary * Strive to exceed customer satisfaction goals and performance metrics * Continuously seek opportunities to improve the customer experience and streamline processes * Stay updated on product knowledge and industry trends to better assist customers * Work within the defined hours of operation with flexibility needed on weekends and holidays

What We Offer

At blithequark, we're committed to providing a comprehensive benefits package and a supportive work environment that allows our employees to thrive. Some of the benefits you can expect as a Customer Service Representative include: * Paid Training to ensure you have the skills and knowledge needed to excel in your role * Medical, Dental, and Vision Insurance to protect your health and well-being * Paid Time Off to recharge and relax * Employee Discounts on blithequark products and services * Full-time, non-seasonal employment with opportunities for career advancement * Early access to earned wages via PayActiv, allowing you to access up to 50% of your earned wages (capped at $500 per pay period) * Salary Range: Up to $16.00/hour, pay is determined by scope of responsibility within the role, your experience, location, and other job-related factors

Qualifications and Requirements

To be successful as a Customer Service Representative at blithequark, you'll need: * To be at least 18 years of age * A High School Diploma or equivalent * The ability to remain engaged on the phone throughout the entirety of your shift with minimal to no distractions * Computer/technology savvy with the ability to smoothly operate multiple windows and tabs while providing Best-In-Class Customer Experience speaking to customers over the phone * Typing Assessment required * Superb attendance, so you can be there when our customers need us

What We Look for in a Candidate

We're looking for individuals who are: * Energetic and enthusiastic with an engaging personality * Driven to deliver effective results while providing excellent customer service * Possessing extraordinary communication skills * Results-oriented and able to work in a fast-paced environment * Able to maintain a high level of professionalism and composure in challenging situations * Willing to learn and adapt to new processes and technologies

Why Join blithequark?

At blithequark, we're committed to creating a supportive and inclusive work environment that allows our employees to grow and thrive. Some of the reasons why you should join our team include: * Opportunities for career advancement and professional growth * A comprehensive benefits package and competitive compensation * A supportive and inclusive work environment * The chance to work with a diverse and talented team of professionals * The opportunity to make a real difference in people's lives through our innovative contact center solutions

How to Apply

If you're a motivated and customer-focused individual with a passion for delivering exceptional experiences, we'd love to hear from you! To apply for the Customer Service Representative (Remote) role at blithequark, please visit our website and submit your application. We can't wait to hear from you! Apply Now! Apply for this job