**Experienced Customer Service Representative – Data Power & Control Division (Remote)**

Are you a customer-centric professional with a passion for delivering exceptional service and support? Do you thrive in fast-paced environments where no two days are the same? If so, we invite you to join blithequark's Data Power & Control Division as an Experienced Customer Service Representative. This is a remote position that offers the perfect blend of challenge, growth, and work-life balance. **About blithequark** blithequark is a global leader in electrical and digital building infrastructures, with a rich history of innovation spanning over 150 years. Our purpose is to improve lives by transforming the spaces where people live, work, and meet with simple, innovative, and sustainable solutions. With a global presence in 180 countries and a revenue of 7 billion, blithequark is a publicly traded company listed on the Euronext (blithequark SA EPA: LR). Our commitment to excellence, customer satisfaction, and employee well-being has earned us a reputation as a trusted partner in the industry. **About blithequark North and Central America** blithequark North and Central America (blithequark NCA) is a leading player in the North American market, employing over 6,500 associates across six divisions/sectors. Our comprehensive medical, dental, and vision coverage, as well as distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network, make us an attractive employer for talented individuals. Join our team and be part of a dynamic, employee-centered organization with tremendous opportunity for growth and development. **About blithequark's Data Center Power and Control Division** Our Data Center Power and Control Division is a leading provider of innovative solutions for data centers, building networks, and facility infrastructures. With a portfolio of industry-leading brands, including Approved Networks, Ortronics, Raritan, Server Technology, and Starline, we design, manufacture, and market world-class products that empower our customers to achieve a more productive and sustainable future. Our division is dedicated to research and development, ensuring the exceptional reliability of our technologies. **Job Summary** As an Experienced Customer Service Representative, you will be responsible for delivering exceptional customer service and support to our clients across the Data Power & Control Division. Your primary focus will be on answering customer inquiries, processing orders, researching and resolving requests, and utilizing product knowledge to improve sales and maintain customer satisfaction. You will also maintain an ongoing relationship with customers, sales staff, distribution, purchasing, manufacturing, and marketing. **Key Responsibilities** * Using professional written and verbal communications via phone, fax, or e-mail, processes orders received by mail, telephone, Fax, EDI, and/or through personal customer contact. Provides pricing, availability, and schedule information within established guidelines. * Researches and obtains resolution of a variety of customer inquiries. Expedites the delivery of selected orders. Tracks order activity and alerts appropriate staff of any potential delivery problems. Services as communication link between customers and sales staff to assure responsiveness. * Fosters open communication internally and externally and champions creative change to improve processing and service levels. Provides guidance and assistance to new or less experienced staff. * Performs other similar and related duties as required. **Qualifications** * **Education**: A.S. degree in business or related field or equivalent combination of education and experience. * **Experience**: Minimum of three years' experience in a successful customer environment/position. * **Experience with Salesforce**: Preferred. * **Skills/Knowledge/Abilities**: + Experience with manufacturing or electrical industry, required. + Experience collaborating with sales required, exposure to Salesforce preferred. + Requires strong organizational and time management skills, close attention to detail, and ability to effectively handle multiple priorities. + Ability to work in a high volume, fast-paced environment is a must. + Strong computer skills, proficient with word processing, spreadsheet, and presentation software, e-mail, and meeting management software. + Ability to use the internet and web-based resources efficiently and effectively. + Must be proficient with mainframe order entry application, with demonstrated ability to type 50 w.p.m. with 100% accuracy. + Must be highly collaborative and able to work in a team-based environment. + Must have demonstrated exceptional customer service skills and a strong customer orientation. + Must have excellent verbal and written communication skills and be able to communicate effectively across all levels of the organization. + Ability to give and receive detailed/complex information in an understandable way. + Presentation and training experience is a plus. + Must possess strong analytical skills and the ability to identify trends and establish proactive corrective actions. **Career Growth Opportunities and Learning Benefits** At blithequark, we believe in investing in our employees' growth and development. As an Experienced Customer Service Representative, you will have access to: * Comprehensive training programs to enhance your product knowledge and customer service skills. * Opportunities for career advancement and professional growth within the organization. * Collaborative and dynamic work environment that fosters open communication and creative problem-solving. * Recognition and rewards for outstanding performance and contributions to the team. **Work Environment and Company Culture** Our remote work environment offers the flexibility and autonomy to work from anywhere, while still being part of a dynamic and collaborative team. Our company culture is built on the values of: * Customer-centricity: We put our customers at the heart of everything we do. * Innovation: We strive to deliver innovative solutions that meet the evolving needs of our customers. * Collaboration: We work together as a team to achieve our goals and exceed customer expectations. * Excellence: We strive for excellence in everything we do, from product quality to customer service. **Compensation, Perks, and Benefits** We offer a competitive salary range of $38,000 - $48,000, as well as a comprehensive benefits package that includes: * Comprehensive medical, dental, and vision coverage. * Distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network. * Opportunities for career growth and professional development. **How to Apply** If you are a motivated and customer-focused professional with a passion for delivering exceptional service and support, we invite you to apply for this exciting opportunity. Please submit your application through our website, including your resume and a cover letter that highlights your relevant experience and skills. **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and respectful work environment that values diversity, equity, and inclusion. **Employment Type** This is a remote position with a flexible work schedule. **Apply Now** Apply Job! Apply for this job