**Experienced Clinical Customer Service Representative – Remote Healthcare Support**

Are you passionate about delivering exceptional customer service and making a positive impact on people's lives? Do you thrive in a fast-paced, dynamic environment where no two calls are ever the same? If so, we invite you to join blithequark's high-volume call center team as a Clinical Customer Service Representative. As a key member of our team, you will play a vital role in supporting our mission to empower individuals to live healthier and longer. **About blithequark** blithequark is a leading healthcare organization dedicated to providing innovative solutions and exceptional service to our members nationwide. Our team of passionate professionals is committed to making a difference in the lives of our customers, and we're looking for like-minded individuals to join our ranks. **Job Summary** As a Clinical Customer Service Representative, you will be responsible for providing exceptional customer service to our members by responding to their inquiries and providing information regarding all aspects of their association with blithequark. This role requires strong communication skills, attention to detail, and the ability to work effectively in a fast-paced, dynamic environment. **Responsibilities** * Answer incoming calls in a professional, accurate, timely, and courteous manner * Ascertain the nature of the call and record information in the Communication Log * Look up member information using proprietary blithequark systems and provide information to the caller * Forward logs requiring further research to the appropriate department * Transfer callers to the appropriate queue if the question is of a more complex issue (claims, authorizations, etc.) * Utilize appropriate resources, including those online, to provide timely responses * Manage time to ensure calls are answered within required timeframes and appropriate follow-up is done in a timely manner * Meet or exceed minimum key job accountabilities established for the Customer Service Representative position * Document all calls appropriately * Attend weekly staff and other meetings to discuss issues and foster teamwork among department personnel * Respond to requests for internal and external customers and/or clients, as required **Qualifications** * High school diploma or equivalent required * Minimum of one year of experience performing customer service duties; inbound call center experience preferred * Basic computer skills * Strong verbal communication skills **Core Competencies** * Demonstrated ability to interact in a positive, respectful manner and establish and maintain cooperative working relationships * Ability to display excellent customer service to meet the needs and expectations of both internal and external customers * Excellent listening and interpersonal communication skills to identify critical core competencies based on success factors and organizational environment * Ability to effectively organize, prioritize, multi-task, and manage time * Demonstrated accuracy and productivity in a changing environment with constant interruptions * Demonstrated ability to analyze information, problems, issues, situations, and procedures to develop effective solutions * Ability to exercise strict confidentiality in all matters **Mobility and Physical Requirements** * Primarily sedentary, able to sit for long periods of time * Ability to speak, see, and hear other personnel and/or objects * Ability to communicate both in oral and written form * Ability to travel within the facility * Capable of using a telephone and computer keyboard * Ability to lift up to 10 lbs **Environmental Conditions** * Work-from-home (WFH) environment **Compensation and Benefits** * Starting pay at $15/hour with potential for $16/hour within the first year, plus merit * Additional bonus opportunities based on meeting Key Job Accountabilities (KJA) after 6, 12, and 24 months * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Opportunities for career growth and professional development **Career Growth Opportunities and Learning Benefits** * blithequark is committed to the growth and development of our employees. We offer a range of training programs and opportunities for advancement, including: + On-the-job training and coaching + Online training and certification programs + Mentorship and leadership development opportunities + Opportunities for career advancement and promotion **Work Environment and Company Culture** * blithequark is a dynamic and fast-paced organization that values teamwork, innovation, and customer satisfaction. Our work environment is collaborative and supportive, with a focus on employee well-being and work-life balance. * We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. **How to Apply** If you are a motivated and customer-focused individual who is passionate about delivering exceptional service, we encourage you to apply for this exciting opportunity. Please visit our website to submit your application and learn more about our company culture and benefits. Apply Now! **Equal Employment Opportunity** blithequark is an Equal Opportunity/Affirmative Action Employer. We are committed to creating a diverse and inclusive workplace that reflects the communities we serve. We welcome applications from qualified individuals of all backgrounds and perspectives. **Accommodation Requests** If you are a qualified individual with a disability or a disabled veteran, you have the right to request an accommodation if you are unable or limited in your ability to use or access our career center as a result of your disability. To request an accommodation, contact our Human Resources Department at (800) 848-3555 x6702. **Pay Transparency** blithequark will not discharge or in any other manner discriminate against employees or applicants because they have inquired about, discussed, or disclosed their own pay or the pay of another employee or applicant. However, employees who have access to the compensation information of other employees or applicants as a part of their essential job functions cannot disclose the pay of other employees or applicants to individuals who do not otherwise have access to compensation information, unless the disclosure is (a) in response to a formal complaint or charge, (b) in furtherance of an investigation, proceeding, hearing, or action, including an investigation conducted by the employer, or (c) consistent with the Company's legal duty to furnish information. Apply for this job