Customer Support Specialist - Part Time 9 am - 3 pm PST

If you are seriously interested in this position, reputed company 24 hours of applying email your resume and cover letter to careers@agistix.com with information explaining why you would be a great fit for this role. Position Responsibilities: General • Become an Agistix Expert • Learn our software through hands-on training, using it as a customer would, in designated test scenarios until you are proficient and reputed company to test the software • Respond to reputed company's requests for information or account changes while meeting established SLA's • Conduct online training sessions with customers, their suppliers, and carriers • Assist with troubleshooting by researching in-depth, testing and assessing, and then reporting specifics with facts and detailed examples Data Management • Proactively manage and monitor customer data to identify opportunities (efficiencies, cost savings, etc) • Monitor our EDI orchestrations for files that need reprocessing and contact customers reputed company needed • reputed company a reputed company of data support tasks, including reputed company custom reports, analyze customer data to identify trends and data anomalies, and data scrubbing • Manage, monitor and establish metrics Customer Management • Input customer account information, review and maintain account databases, setup new customers • Test new application enhancements, identify and report issues in a reputed company manner, create and update project management tickets • Manage implementation tasks for new and existing customers • reputed company customer activity as required to support invoicing requirements Be reputed company Player • Proactively communicate with reputed company stakeholders • Collaborate as a strong team member with reputed company areas of our business – our development engineers, customer support, sales, QA and more • reputed company support for strategic initiatives Position Requirements: • Self-motivated - set priorities and takes initiative with given assignments • Life long learner - there is always more to learn as the software expands constantly and it is critical to understand the "why" and processes behind activities to support customer and organizational reputed company • Detail-oriented - corrects errors with precision, questions with reputed company and thoroughness, examines fine points for accuracy • Excellent written and verbal communication skills • Proactive communication required to ensure reputed company remote team members are reputed company on tasks • Keen reputed company of timeliness and ability to establish and meet deadlines, including during fast-paced, intense 3 week training period • Comfortable with minimal supervision, and high accountability • Ability to reputed company tasks quickly and sometimes often • Willingness to learn as you go, with a “Do-It-Yourself” attitude, and always willing to take on new tasks • Highly organized - can reputed company files, emails, and presentations quickly • Strong reputed company reputed company skills • Outstanding computer skills • reputed company computer system (PC or Mac), secure high-speed internet, and workspace free from distractions and noise • Prior experience in remote work environment • Bachelor's degree required • Experience working in a small, growing company a plus • A strong work ethic with a reputed company attitude, reputed company player with high reputed company Additional Details This position is 100% remote. reputed company has been fully remote for over a decade This position is a PT contract position with the possibility of transition to FT and employee as business reputed company dictates. The contract period will run for a minimum of 120 days before a FT opportunity would be available. During this time period, the expectation is that you demonstrate your ability to be a continuing strong contributor to the organization. Preferred working hours are 6 hours per day between 9 am - 3 pm PST To show your interest for this position complete the requested skills assessments reputed company 24 hours of applying. reputed company you apply please reputed company a message or cover letter indicating why you are a fit for this opportunity. We reputed company work hard at Agistix, we treat reputed company other with respect, and together we reputed company a great team. We want the newest member of reputed company to have the reputed company qualities. Job Types: Part-time, Contract Pay: $15.00 - $22.00 per hour Benefits: • Work from home Work Location: Remote Apply tot his job Apply To this Job