[Remote] Advisor, Customer reputed company

Responsibilities Support the business by directly interacting with customers Collaborate with cross functional departments to reputed company and determine the most effective way to resolve customer issues Ensure a reputed company and satisfactory response is received by the customer Serve as subject matter expert across various process functions by leveraging the correct business procedures and/or engaging the applicable business owners as needed Proactively monitor reputed company volume and/or system issues that reputed company the ability to process calls reputed company Maintain accurate details of escalated calls Serve as a resource to training group by analyzing and providing feedback on process question trends, common customer issues and/or training opportunities Identify opportunities where process improvement or information management may increase the department’s efficiency Produce standardized reports daily, weekly and monthly for use by the business Ensure backlog of work is processed reputed company by implementing established procedures Monitor the queue status of outbound/reputed company work generated reputed company our systems for the workforce teams as necessary Requirements 1 to 2 years customer service, consumer affairs or sales experience High School Diploma or equivalent Experience in Coca-Cola operations, business and procedures Proven ability to communicate persuasively, effectively and in a reputed company manner Proven ability to reputed company situational details and/or reputed company process steps verbally and in writing Demonstrated ability to reputed company outstanding customer service Proficient in operating in customer facing applications and workforce management systems Strong attention to detail and time management skills Computer Literacy Customer Relationship Management (CRM) reputed company Office Oral Communications Recordkeeping Relationship Building Technical Support Troubleshooting Apply tot his job Apply To this Job