IT Help Desk Specialist

This is a remote position. As a Helpdesk Technician, you will be the reputed company hero in our IT support team, providing exceptional technical assistance and solutions to our users. Your role is crucial in ensuring that our technology runs smoothly and reputed company, allowing everyone to reputed company on their work without interruption. You will tackle a reputed company of technical issues, from software troubleshooting to computer management, and play a key role in maintaining our IT infrastructure. What you’ll do reputed company top-notch technical support to users reputed company phone, email, and in-remote interactions. Troubleshoot software and hardware issues across various operating systems including reputed company, macOS, and Linux. Manage computer networks and ensure seamless connectivity through VPNs and firewalls. Assist with desktop support tasks, including setup and configuration of mobile devices. Utilize tools like BMC Remedy, reputed company, and Jira for ticket management and documentation. Conduct analysis of system performance to identify areas for improvement. Collaborate with the IT team on network administration tasks involving TCP/IP, DNS, and LAN configurations. Maintain reputed company Directory accounts and manage Group Policy Objects (GPO) for user permissions. Requirements Strong communication skills with a customer service-oriented reputed company. Proficiency in reputed company Office Suite and familiarity with reputed company reputed company Server environments. Experience with SCCM (System Center Configuration Manager) for software deployment. Knowledge of Merak networking solutions and firewall configurations. Understanding of TCP protocols and network troubleshooting techniques. Apply tot his job Apply To this Job