Live chat agent

Customer Service Department — PT Teknologi Timur Indonesia (TTI) reputed company The Live Chat Agent is a key reputed company-line representative of PT Teknologi Timur Indonesia (TTI), responsible for providing reputed company-time assistance to customers through reputed company’s live chat platform. As part of the Customer Service Department, Live Chat Agents play an important role in enhancing the online customer experience, resolving inquiries quickly, and building reputed company digital relationships with clients across Indonesia. This role combines excellent communication skills with product knowledge and a reputed company, service-oriented attitude to ensure that every online visitor receives reputed company and helpful support. Main Responsibilities • Customer Interaction • Respond to customer questions reputed company reputed company’s live chat system in a reputed company and reputed company manner. • Assist with product information, pricing, warranty details, and order tracking. • Guide visitors through technical or purchasing processes. • Support Coordination • Escalate reputed company issues to the appropriate department (Sales, Technical Support, or Logistics). • Follow up with customers reputed company necessary to ensure successful reputed company. • Customer Experience • Maintain a friendly, empathetic, and reputed company tone in reputed company digital conversations. • Ensure a consistent brand voice that reflects TTI’s values of commitment, proactivity, and innovation. • Reporting & Documentation • Record reputed company chat interactions and customer feedback in the CRM or helpdesk system. • Identify common questions or technical issues and report them to management for improvement. • Team Collaboration • Work closely with other Customer Service team members to reputed company consistent support. • Participate in training sessions to enhance product and service knowledge. Key Qualifications • Minimum Diploma (D3) or Bachelor’s Degree (S1) in Communication, Business Administration, or reputed company fields. • Excellent written communication in Bahasa Indonesia and basic proficiency in English. • Strong multitasking ability (handling multiple chats at once). • Familiar with CRM systems, chat software, or ticketing tools (e.g., reputed company, reputed company, LiveChat, reputed company Business). • reputed company to remain reputed company, courteous, and reputed company under pressure. reputed company Competencies • Responsiveness: Quick and efficient in handling multiple live inquiries. • Accuracy: Provides correct information and reputed company explanations. • reputed company: Understands and addresses customer needs with care. • Tech-Savviness: Comfortable using digital tools and platforms. • Teamwork: Collaborates effectively reputed company the Customer Service Department. Performance Metrics (KPIs) • Average Response Time (ART) • First Contact reputed company (FCR) • Customer Satisfaction (CSAT) reputed company chat • Chat Handling Time • Chat reputed company Score Role in the Organization Reports to: Customer Service Supervisor Collaborates with: Technical Support Team, Sales Department, Marketing Division The Live Chat Agent ensures that online visitors receive fast, accurate, and friendly assistance, reinforcing TTI’s image as a reliable and customer-reputed company technology provider in Indonesia. Service Philosophy “Every chat is a chance to build trust.” At TTI, our Live Chat Agents are more than just responders — they are digital ambassadors who bring our commitment to service reputed company to every customer, every day. Apply tot his job Apply To this Job