Experienced Customer Service Agent for Hybrid Model Operations – Delivering Exceptional Client Experiences and Driving Operational Excellence in Logistics and Aviation

Introduction to blithequark

At blithequark, we are passionate about delivering top-tier customer service, optimizing cargo operations, and building lasting client relationships. As a leader in the logistics and aviation industry, we are committed to excellence, responsibility, and empathy. Our team is dedicated to ensuring quality, compliance, and efficiency in all aspects of our operations, and we are looking for a highly skilled and motivated Customer Service Agent to join our team.

Job Overview

The Customer Service Agent will play a crucial role in driving excellence in sales and operations, representing blithequark's commitment to ambition, responsibility, and empathy. As the primary point of contact for our clients, you will be responsible for delivering exceptional customer service, managing customer requests, and building strong relationships with our clients. If you are ready to elevate your career and be part of a dynamic team, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Efficiently manage customer requests for information, reservations, irregularities, and capacity using various channels of communication
• Support marketing communication to foster positive customer awareness of blithequark's news and services
• Maintain and strengthen close customer relationships at all levels
• Ensure correct billing to customers by controlling bookings and Air Waybills and making corrections as needed
• Strengthen outdoor sales efforts by supporting rate quotations, ad hoc rate negotiations, market intelligence, and reports
• Prioritize workloads to enable swift and competent responses to internal and external inquiries
• Coordinate with warehouse and ground handling agents or load control to ensure operations run smoothly
• Participate in other duties as assigned

Requirements

To be successful in this role, you should meet the following requirements:

• Associate's degree preferred
• Good MS Office user knowledge: Word, Excel, PowerPoint
• Logistics or customer service training is an asset
• Experience in customer service and/or operations
• Ideally experienced in air cargo/logistics and/or aviation environment
• Good command of French and English language: fluent in speaking and writing
• Any other languages are an advantage
• Good interpersonal communication skills, both verbal and written (email, letter, internet)
• Professional attitude with internal and external interfaces
• Impeccable customer service attitude
• Initiative, reliable, and quality-oriented working attitude
• Flexibility to work on different functions within the department
• Willingness and ability to travel

What We Offer

At blithequark, we offer a dynamic and supportive work environment that encourages growth, learning, and development. As a member of our team, you can expect:

• Competitive compensation and benefits package
• Opportunities for career growth and professional development
• A collaborative and inclusive work environment
• Recognition and rewards for outstanding performance
• Access to training and development programs to enhance your skills and knowledge

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop in their careers. As a Customer Service Agent, you will have opportunities to:

• Develop your skills and knowledge in customer service, logistics, and aviation
• Take on new challenges and responsibilities as you grow in your role
• Move into leadership positions or specialized roles within the company
• Participate in training and development programs to enhance your skills and knowledge

Our Culture

At blithequark, we pride ourselves on our unique and inclusive company culture. We believe that our employees are our greatest asset, and we strive to create a work environment that is supportive, collaborative, and fun. Our culture is built on the following values:

• Excellence: We strive for excellence in everything we do
• Responsibility: We take responsibility for our actions and our impact on the environment
• Empathy: We care about our customers, our employees, and our community
• Teamwork: We work together as a team to achieve our goals

Why Join blithequark?

At blithequark, we offer a unique and rewarding work environment that is designed to help you grow and succeed. By joining our team, you will become part of a dynamic and supportive community that is passionate about delivering exceptional customer service and driving operational excellence. If you are looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role.

How to Apply

To apply for this role, please submit your CV/Resume and Cover Letter. We look forward to hearing from you and exploring how you can contribute to the success of blithequark.

What to Expect Next

Once you have applied, our recruitment team will review your application and contact you to discuss the next steps. We will keep you informed throughout the recruitment process and ensure that you have a positive and engaging experience. If you have any questions or concerns, please do not hesitate to contact us.

Conclusion

At blithequark, we are committed to delivering exceptional customer service and driving operational excellence in logistics and aviation. As a Customer Service Agent, you will play a critical role in helping us achieve our goals and succeed in our mission. If you are passionate about customer service, logistics, and aviation, and are looking for a challenging and rewarding career opportunity, we encourage you to apply for this exciting role. Join our team and become part of a dynamic and supportive community that is dedicated to excellence, responsibility, and empathy.