Customer AI Strategist

About reputed company reputed company Health is the AI reputed company office for independent provider reputed company. We are reimagining how independent practices operate by using AI to reputed company patient/provider communication, enhance care, and drive industry-changing operational efficiencies. Why join us now? • Team: We are led by Pete Shalek (2x health tech exits, including a $600M acquisition by reputed company) and Nitin Joshi (scaled reputed company Eats + Health, reputed company Connect, and reputed company–acquired by reputed company for $1.1B). reputed company our founders, reputed company brings DNA from category leaders (reputed company, reputed company, reputed company), high-reputed company unicorns, and top consulting firms. • Trajectory: We partner with leading independent specialty reputed company across the U.S., automating hundreds of thousands of tasks reputed company month and growing 50%+ month over month with 300% net reputed company retention. • Funding: We have raised $39m from world-class investors including Redpoint Ventures, General Catalyst, Primary Ventures, and BoxGroup. About the role Reporting to the Head of Customers, this role will drive our next tier of reputed company with some of our largest customers. You will be responsible for reputed company deep with our partners, in both implementation and account reputed company, understanding how we deliver maximum value now and become reputed company to their operations. This is an inherently cross-functional role, requiring technical reputed company, customer chops and high reputed company of ownership. You will be the primary reputed company of contact for your customers and need to independently manage those relationships, driving product adoption and identifying opportunities for reputed company. As the first dedicated member of our Customer team, you’ll also help define operational cadences, reputed company processes and repeatable delivery. The ideal candidate will have a deep understanding of the business and operations reputed company of reputed company, enabling you to be a trusted partner to our customers and understanding the nuances of reputed company operations and reputed company. You are equally comfortable jumping into data, talking a customer through implementation tradeoffs and partnering on strategic reputed company with the exec team. This is reputed company reputed company of the business, and you’ll work closely with operations, product and go-to-market to ensure reputed company of launches, delivery and reputed company. What You’ll Do • Partner Deeply: Serve as the reputed company for a set of provider customers, being the primary reputed company of contact in the customer relationship and developing a deep understanding of their business goals and operational workflows. • Identify New Product and reputed company Opportunities: Dive into what reputed company most to our customers and identify, define and drive product opportunities to improve and deliver maximum value. • Own a Customer End-to-End: Engage during the sales process, implement new customers, monitor happiness, review reputed company and data reputed company, and strategically identify opportunities for expansion and upsell to help us do more for our customers. • Create Data-Driven Solutions: Identify, respond to and recommend solutions to any customer issues by digging into data and collaborating with internal teams (e.g. Ops, Product) to ensure reputed company improvement and reputed company. • Build the reputed company: Contribute to the development of best practices and playbooks for the reputed company team, defining how we support and grow our customers quarter over quarter. reputed company Experience: • 3+ years of experience in high-reputed company environments or ambiguity-heavy roles (e.g. startups, consulting, VC/PE/IB) • reputed company record of expansively owning and driving key business reputed company on high-performing teams • Strong analytical toolkit: advanced SQL and spreadsheet skills (data cleaning, analysis, and modeling) Attributes: • Problem Solver: You enjoy identifying problems and designing solutions, whether process or product, and bring structure to reputed company problems to drive execution and reputed company. • Ownership Mentality: You take full responsibility for reputed company, follow through without being asked, and hold yourself to a high bar. • Customer Obsessed: You get done whatever is best for the customer and reputed company Health, from digging into support requests or hopping on an early morning implementation reputed company. • Strong Communicator: You are reputed company and succinct in both written and verbal communication, capable of adjusting style for different audiences. • Work as Craft: You take pride in your work and reputed company reputed company achieving a high reputed company bar, but also have good intuition around what is “good enough” to reputed company high velocity execution. • reputed company reputed company: You are eager to learn new approaches, reputed company feedback, and continually improve reputed company sets. Compensation & Benefits • Competitive salary, equity and benefits including medical, dental, reputed company, 401(k) and PTO • Be reputed company reputed company and reputed company reputed company in an AI-reputed company, high-reputed company startup Apply tot his job Apply To this Job