Experienced Customer Experience Advocate – Delivering Exceptional Support and Empowering Users in a Dynamic and Innovative Environment at blithequark

Introduction to blithequark and Our Mission

At blithequark, we are passionate about building an amazing product and providing the best possible service to our customers. Our clients love our product, and it's incredibly unique and fun to provide support in an environment where the vast majority of interactions are so positive. We take pride in our commitment to transparency, collaboration, and having fun while we work. As a leader in our industry, we are dedicated to making people work simpler, more productive, and enjoyable. Our mission is to empower teams to fulfill their goals and thrive, and we are looking for a talented Customer Experience Advocate to join our expanding team and help us make it happen.

About the Role

As a Customer Experience Advocate at blithequark, you will play a critical role in delivering exceptional support and empowering our users to connect their goals and challenges with our solution. This is a hybrid position, with 3 days/week spent in our Denver office, and you will have the opportunity to engage with customers across a variety of channels, including live chat, email, phone, and screen shares. You will be the liaison between our customers and the rest of the blithequark team, advocating for and helping to shape the best possible version of our product.

• Engage with customers across multiple channels to provide timely and effective support
• Empower customers to connect their goals and challenges with our solution, providing guidance and inspiration to help them thrive
• Collaborate with internal technical teams to resolve issues and improve our product, from bug reports to verifying bug fixes
• Lead online webinars and one-on-one demos to educate customers on the features of our platform and developer toolkit
• Create internal and external documentation to enhance our knowledge base and support our users
• Advise customers about new features and functionalities, helping them to stay up-to-date and get the most out of our product

Requirements

To be successful in this role, you will need to have experience providing customer or technical support, with SAAS experience being a plus. You should have a strong understanding of help desk software and remote support tools, with experience with Zendesk being an asset. You will need to have excellent problem-solving skills, multitasking abilities, and superb written and verbal communication skills. A positive attitude, empathetic approach, and collaborative mindset are essential, as well as the ability to take initiative and adapt in a fast-paced environment.

• Experience providing customer or technical support, with SAAS experience being a plus
• Understanding of help desk software and remote support tools, with experience with Zendesk being an asset
• Problem-solving skills and multitasking abilities
• Superb written and verbal communication skills
• Positive attitude, empathetic approach, and collaborative mindset
• Ability to take initiative and adapt in a fast-paced environment

What blithequark Can Offer You

At blithequark, we offer a competitive salary and benefit package, bonus potential, and eligibility to take part in our company equity incentive program. You will have the opportunity to join a well-funded, proven company with big ambitions and a global work environment with employees in multiple locations. We foster diversity, inclusion, and belonging through our Employee Resource Groups and provide access to resources and education to support our team. You will also have access to a fully dedicated learning and development team, monthly stipends for food, wellness, and commuter work, and an award-winning work environment.

• Competitive salary and benefit package
• Bonus potential and eligibility to take part in our company equity incentive program
• Opportunity to join a well-funded, proven company with big ambitions
• Global work environment with employees in multiple locations
• Fully dedicated learning and development team
• Monthly stipends for food, wellness, and commuter work
• Award-winning work environment

Compensation and Benefits

For Colorado-based hires, the compensation range for this role is $48,000-$62,000 base salary, subject to standard withholding and applicable taxes. In addition to base salary, the role includes the opportunity to receive and/or earn a discretionary bonus and/or equity based on our company's plans and policies. Compensation ranges for candidates in locations outside of Colorado may differ based on the cost of labor and other factors. We also offer a range of benefits, including health insurance, retirement savings, and paid time off.

Our Team and Culture

At blithequark, we are proud of our amazing company culture, which values transparency, collaboration, and having fun while we work. Our Customer Experience Team is the frontline advocate, cultivating relationships and empowering teams to fulfill their goals and thrive. We are an energetic, empathetic, and passionate team that enjoys teamwork, helping others, and taking on new challenges in a fast-paced environment. We foster diversity, inclusion, and belonging through our Employee Resource Groups and provide access to resources and education to support our team.

How to Apply

If you are a motivated and talented individual who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to be considered for this role. We can't wait to hear from you and explore how you can contribute to our mission to make people work simpler, more productive, and enjoyable.

Equal Opportunities

blithequark is proud to be an equal opportunity employer. We hire talented individuals, regardless of gender, race, ethnicity, ancestry, age, disability, sexual orientation, gender identity or expression, military or veteran status, cultural background, religious beliefs, or any other characteristic protected by federal, state, or local laws.