**Experienced Customer Service Representative I - Remote**

Are you passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of individuals with disabilities and those aging? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join our team at blithequark, a visionary company pioneering an emerging health-care movement that empowers people to live independent and quality lives. At blithequark, we're committed to creating exceptional outcomes for our clients and the millions of people who count on them. Our team is dedicated to providing technology and financial services that aid individuals and their families to thrive in their homes and communities. As a Customer Service Representative I, you'll play a critical role in delivering top-notch customer support and ensuring the satisfaction of our clients. **About blithequark** blithequark is a highly organized company that offers a solid work/life balance, autonomy, generous paid time off, bonus potential, and career advancement opportunities. Our staff make a long-lasting impact on the lives of people every day. We're partnered with government agencies and fortune 500 managed care organizations across the country, and we're dedicated to creating a better future for our clients and their families. **Job Summary** As a Customer Service Representative I, you'll be the primary customer-facing employee who provides assistance and support for individuals self-directing Medicaid services in the home and the caregivers for those individuals. You'll be knowledgeable of specific rules and qualifications of the programs blithequark supports, and you'll use your knowledge of products or services, as well as great customer service skills, to promptly and accurately address issues, provide support, and ensure customer satisfaction. **Key Responsibilities** * Communicate effectively with a range of individuals with varying educational levels, disabilities, and communication styles * Respond to customer inquiries with timely and accurate information * Use person-centered techniques in all participant interactions * Receive inquiries about blithequark services, how to enroll on the program, and program guidelines and requirements * Provide information on self-direction to assure that each individual is able to make informed decisions about their care * Assist individuals in completing paperwork or understanding Program requirements * Represent blithequark in all interactions with the public by providing quality service to internal staff and external clients * Ensure the satisfaction of callers and professional handling of difficult or unusual situations * Conduct follow-up phone calls for quality and satisfaction * Participate in development, training, and other departmental meetings and adhere to corporate policies that concern the customer service department * Access blithequark software in order to retrieve information to answer inquiries and to update contact notes and other information into digital case records * Requires additional duties as assigned * Reports directly to the Customer Service Supervisor * Adhere to all remote work policies and procedures **Essential Functions** * Communicate effectively with a range of individuals with varying educational levels, disabilities, and communication styles * Respond to customer inquiries with timely and accurate information * Use person-centered techniques in all participant interactions * Receives inquiries about blithequark services, how to enroll on the program, and program guidelines and requirements * Provides information on self-direction to assure that each individual is able to make informed decisions about their care * Assists individuals in completing paperwork or understanding Program requirements * Represents blithequark in all interactions with the public by providing quality service to internal staff and external clients * Ensures the satisfaction of callers and professional handling of difficult or unusual situations * Conducts follow-up phone calls for quality and satisfaction * Participates in development, training, and other departmental meetings and adheres to corporate policies that concern the customer service department * Accesses blithequark software in order to retrieve information to answer inquiries and to update contact notes and other information into digital case records * Requires additional duties as assigned * Reports directly to the Customer Service Supervisor * Adhere to all remote work policies and procedures **Education and/or Experience** Any combination of education and/or experience that has provided the knowledge, skills, and abilities necessary for satisfactory job performance. Can include a combination of high school graduate or equivalent and: * One year of experience performing customer support activities, preferably in a call center * Working knowledge of contact with the public and telephone; modern office procedures and methods * Good verbal and written communication skills * Ability to electronically document records to a web-based chart * Intermediate skills with Microsoft Office, email, and internet * Good problem-solving and listening skills * Must exhibit the ability to work with the public under stressful circumstances in a fair, calm, and understanding manner and obtain positive results * Skill in the operation of a variety of office equipment, including computer and networks * CRM experience and/or Medicaid experience a plus * Bilingual skills a plus **Work Environment and Company Culture** As a remote employee, you'll have the flexibility to work from the comfort of your own home, while still being part of a dynamic and collaborative team. Our company culture is built on the values of: * Customer Strong: Make a WOW difference for our customers * Me to We: Take accountability to trust, collaborate, and partner * Own it! See a need and act * Be Bold: Challenge the status quo * Listen to Advocate: What matters to you, matters to us * Think it Through: Proactively deliver solutions focused on doing the right thing **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. We offer a range of training and development opportunities, including: * On-the-job training and mentorship * Ongoing education and training programs * Career advancement opportunities * Performance-based bonuses and incentives **Compensation, Perks, and Benefits** We offer a competitive salary and benefits package, including: * Generous paid time off * Bonus potential * Career advancement opportunities * Performance-based bonuses and incentives * Comprehensive health insurance * 401(k) matching program * Employee assistance program **How to Apply** If you're passionate about delivering exceptional customer experiences and making a meaningful impact in the lives of individuals with disabilities and those aging, we invite you to apply for this exciting opportunity. Please submit your application, including your resume and a cover letter, to [insert contact information]. We can't wait to hear from you! **Equal Employment Opportunity** blithequark is an Equal Employment Opportunity (EEO) employer and does not discriminate in any employer/employee relations based on race, color, religion, sex, sexual orientation, gender identity and expression, national origin, age, marital status, disability, veteran status, genetic information, or any other basis. Apply Job! Apply for this job