**Experienced Customer Service Representative – Remote Opportunity with blithequark**

Are you ready to embark on a journey of growth, learning, and self-discovery, both in and out of the workplace? Join the blithequark family, and you'll have the chance to explore new horizons, develop your skills, and become the best version of yourself. As you soar to new heights, you'll tackle challenges with agility and ease, mastering new skills and propelling your career while having a blast. Come and elevate both your personal and professional life, and get ready to take off! **Why You'll Love This Role** As a Customer Service Representative, you'll collaborate with clients in a courteous, efficient, and professional manner, providing top-notch support that exceeds their expectations. **Key Responsibilities:** These are the fundamental elements of the job: * Issue, reissue, and refund traveler tickets * Book, ticket, and confirm flight reservations * Rebook travelers on oversold flights and during irregular operations * Perform traveler check-in and front seat tasks (excluding curbside), resolve oversold seat tasks, and issue upgrades * Issue vouchers and assist with arrangements for traveler accommodations, meals, and transportation; coordinate refueling and recharging * Perform traveler loading, including ticket lift and ticket lift/confirmation * Operate door scanners and related duties, including pre-boarding, observing/checking carry-on items, and exit line standards * Operate jetways/bridges for the purpose of boarding and deplaning travelers * Create boarding and departure gate announcements * Convey domestic/international flight records * Perform traveler service flight close-out procedures * Accept, check, and label travelers' baggage at destination points, full-service ticket counters, and five-star ticket counters * Maintain the schedule of the flight loading process * Perform customer service hands-on training * Process and complete credit card transactions at stands in the ticket counter area and activation stations * Assist travelers with self-service booth check-in and stand baggage handling at ticket counters * Manage lines at ticket counter stands and ticket counters * Clear/confirm international reports at booths in the ticket counter area and activation stations * Accept and activate travelers' self-labeled bags at activation stations * Assist clients requiring special assistance or in-station; assist boarding, deplaning, and moving non-ambulatory travelers, special assistance travelers, as well as unaccompanied minors * Perform customer service work related to handling regional flights and contractor/ground handling arrangements or agreements * Maintain regular and predictable attendance on site, including fulfilling any required overtime requirements. * Answer and assist during security and emergency situations * Provide connecting traveler gate information * Provide quality customer service in a professional manner and in accordance with blithequark's standards. * Adhere to organizational policies, procedures, and performance standards. * Complete applicable training stages * Comply with federal laws (e.g. DOT, FAA, TSA) * Utilize various internal tools/frameworks, including during client communications * Wear uniforms as required by organizational policy * All You'll Need for Success * Minimum Qualifications: + Education and Earlier Professional Training: - Bachelor's degree + Bilingual language skills required in certain areas + Valid, substantial driver's license as required by local authorities + Must meet FAA background check requirements to qualify for unescorted access badges to airport security identification display areas (SIDA), if applicable + Must be able to obtain suitable airport power or potentially US Customs security identification, if relevant + Completion of a pre-employment drug screen, thorough background check, or potentially fingerprinting to meet organizational and security requirements + Must be eligible to work in the U.S. * Preferred Qualifications: + Training and Earlier Professional Training: - Working knowledge of Sabre or other Traveler Service System - Past face-to-face Customer Service experience - Working in a high-speed environment **What You'll Get** Take advantage of everything blithequark has to offer: * Health Benefits: From day one, you'll have access to your health, dental, medical, and vision benefits to help you stay great. And that's just the beginning – we also offer virtual doctor visits, flexible spending accounts, and more. * Health Programs: We believe you should be your best self – that's why our health programs provide you with the right tools, resources, and support you need. * 401(k) Program: Available upon hire, and business contributions to your 401(k) program are available after one year. * Additional Benefits: Other great benefits include our Employee Assistance Program, pet insurance, and discounts on hotels, cars, travel, and more. **Be Yourself at blithequark** From the colleagues we recruit to the clients we serve, diversity and inclusion are the foundation of the powerful workforce at blithequark. Our 20+ Employee Business Resource Groups are centered around connecting our colleagues to our clients, suppliers, networks, and investors, helping colleagues reach their full potential and establishing a comprehensive workplace to address and surpass the challenges of our diverse world. Are you ready to feel a huge sense of satisfaction and fulfillment as you do your part to keep the largest carrier in the world running smoothly as we care for people on life's journey? Come and be yourself at blithequark. Apply Job! Apply for this job