**Experienced Full Stack Product Manager – Conversational AI and Live Chat Support**

Are you a seasoned product manager with a passion for conversational AI and live chat support? Do you have a knack for driving innovation and delivering exceptional customer experiences? If so, we have an exciting opportunity for you to join blithequark's Talk Abilities group as a Partner Product Manager. **About blithequark** blithequark is a leading provider of innovative solutions that empower businesses to deliver hyper-personalized experiences to their customers. Our Talk Abilities group is at the forefront of conversational AI, using cutting-edge technology to revolutionize the way we interact with customers. As a Partner Product Manager, you will play a critical role in shaping the future of conversational AI and live chat support at blithequark. **Job Responsibilities** As a Partner Product Manager, you will be responsible for leading the development and execution of our conversational AI and live chat support products. Your key responsibilities will include: * Leading the acquisition and integration of continuous product discovery efforts and defining product requirements that drive customer experience uplift * Influencing customer data, conversational analysis, industry trends, and technical expertise to evaluate the performance of existing solutions and develop future capabilities * Collaborating with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term gains with long-term investments * Working with core product teams to define customer stories, guide product definition, and establish comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature planning * Leading customer testing and post-launch sustainment analysis of automation and identifying ways to improve the experience * Analyzing performance metrics that demonstrate the health of the product and developing clear data-driven product recommendations * Maintaining and refining the product backlog, planning customer stories to meet the needs of the end-user, while focusing on business value * Supporting the definition and creation of the product strategy, roadmap, and release plan, and overall customer experience **Requirements** To be successful in this role, you will need to possess the following qualifications: * Four-year college degree in business, computer science, software engineering, or a related field * Passion and enthusiasm for understanding how things work and the ability to use that knowledge to create connections and find opportunities with an entrepreneurial mindset and bias towards action * Excitement for excellent products and services, able to empathize with customers, and skilled at articulating product functionality * Proven self-starter with the ability to manage multiple priorities and tasks * Strong written and verbal communication skills, as demonstrated by your ability to convey new and complex information with brevity and clarity * Forward-thinking "growth mindset" with an emphasis on innovation trends and emerging industry/space best practices **Commitment** At blithequark, we value individuals who are: * Mentally Inquisitive: You ask why, you investigate, and you're not afraid to share your thoughts. You're comfortable with ambiguity, have a desire to learn, and a seeker of new challenges. * Significant Communicator: You can communicate complex ideas clearly, regardless of your audience. * Do-er: You're biased towards action; you try things and aren't afraid to fail. You can navigate obstacles and stay focused on your objectives. * Student: You have a desire to learn new things or new technologies, all while showing humility when the opportunity arises to ask for help. **Benefits** At blithequark, we're committed to supporting our partners and their families with benefits and programs that promote their overall well-being. This includes: * Competitive base compensation * Extra incentives * 6% Company Match on retirement savings plan * Free financial education and financial wellness support * Comprehensive medical, dental, vision, disability, and life insurance benefits * Flexible work arrangements and schedules with hybrid and virtual options through Amex Flex * 20+ weeks paid parental leave for all parents, regardless of gender, for pregnancy, adoption, or surrogacy * Free access to on-site health centers set up with medical professionals and doctors (dependent on location) * Free and confidential counseling support through our Solid Personalities program * Career advancement and training opportunities **Work Environment and Culture** blithequark is an equal opportunity employer and follows work choices regardless of race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. We support our partners with the resources they need to thrive, professionally and personally. That's why we have Amex Flex, our flexible work model that gives partners more flexibility while ensuring we maintain the essential elements of our in-person culture. Depending on the job and business needs, partners will either work on-site, in a hybrid model (a mix of on-site and virtual days), or fully remotely. **How to Apply** If you're a motivated and innovative product manager looking to join a dynamic team that's shaping the future of conversational AI and live chat support, we encourage you to apply for this exciting opportunity. Apply for this job