**Part Time - Outlet Customer Service Associate - Flexible Westchester, FL (blithequark Outlet) 3569**

Are you a customer service enthusiast with a passion for delivering exceptional experiences? Do you thrive in fast-paced environments where no two days are the same? If so, we're excited to introduce you to an opportunity to join the blithequark Outlet team as a Part Time Outlet Customer Service Associate in Westchester, FL. In this role, you'll be the face of blithequark, providing top-notch customer service to our valued customers while working collaboratively with our team to drive sales, improve customer satisfaction, and maintain a clean and safe store environment. As a key member of our Outlet team, you'll have the opportunity to develop your skills, grow your career, and make a real impact on our customers' shopping experiences. **About blithequark** blithequark is a leading home improvement retailer dedicated to helping customers improve their lives through quality products, expert advice, and exceptional customer service. With a commitment to innovation, sustainability, and community involvement, we're proud to be a trusted partner for homeowners, professionals, and DIY enthusiasts alike. **Responsibilities** As a Part Time Outlet Customer Service Associate, you'll be responsible for: * Providing SMART customer service at all times through the daily execution of blithequark Outlet's customer service standards * Seeking out customers to understand their needs and assisting in locating, demonstrating, selecting, carrying, and/or loading merchandise * Listening to and responding knowledgeably and promptly to customer and employee questions by taking them to areas of the store and walking them through projects when necessary * Demonstrating sincere appreciation to customers and communicating information to customers regarding all stock, special order merchandise, feature benefits, application, and warranty information related to blithequark Outlet programs * Providing prompt support to all checkout functions, call buttons, departmental pages, or requests for assistance * Writing customer contracts and invoices for equipment rental * Cross-functionally training in other areas of the Outlet to help deliver the best customer service * Generating leads for Project Specialist Exterior (PSE) programs by actively engaging customers in their project needs * In-stock: using store systems to prioritize loads, print pricing labels, and to look up items or item numbers for price and inventory information * Down stocks merchandise by looking for empty areas on shelves and replenishing supplies * Preparing merchandise in department of responsibility based on customer requirements/specifications * Clean and Safe Stores: monitoring merchandise entering and leaving the store entrances and exits and assisting customers or associates who trigger the alarm * Detecting common signs of shoplifting, theft, and other security risks, and promptly communicating them to management and/or Asset Protection * Ensuring compliance with housekeeping standards and programs (e.g., Zone Recovery) to maintain cleanliness and organization of store and working areas * Maintaining a safe and secure work environment, which may include conducting daily safety reviews, noting hazards, keeping aisles clear, and securing doors and gates * Adhering to all safety requirements relevant to one's regular job duties: top stock safety, reinstalling safety cables, use of aisle blockers, a tether line on power equipment, spotters, and safety devices * Operating store equipment as needed depending on one specific role and department (e.g., Zebra phone, telephone, paging system, iPhone, copiers, fax machines, computers, CCTV surveillance system, pallet jacks, electric lifts, compacter baler) * Providing exceptional customer service by applying SEEK – LEARN – BUILD to all customer interactions * Assisting Pro customers to find product by walking the customer to the correct aisle and bay * Assisting Pro customers with loading product in the aisle and then into their vehicles to provide a faster “in and out” shopping experience * Understanding Pro Loyalty, Pro Credit, MSH, Volume Savings and Pro Delivery programs. Using the SMART phone and sales terminal to enroll customers into these beneficial programs * Using the point-of-sale terminals to process walk up, phone, email, and online orders. Calling vendors to verify product availability and cost as needed * Completing freight and merchandising fulfillments, physically moving stock as it is delivered, scheduling shipments when necessary, and checking the quality and accuracy of orders * Processing returns to the Distribution Centers and appropriately disposing/returning items * Coordinating and supporting deliveries from beginning to end, serving as the expert for answering questions and solving problems related to deliveries * Inspecting merchandise prior to loading and delivery, preparing merchandise and loads for delivery, supporting planned delivery routes, verifying invoices against items loaded, and assisting with product connections or returns * Inspecting and cleaning interior areas (e.g., bathrooms, breakrooms, hallways) as well as exterior areas (e.g., parking lots) (as needed) * Keeping staff and customers safe by walking the store to check for leaks, spills, and unsafe displays, fixing equipment and facilities, and performing preventative maintenance **Essential Qualifications** * High school diploma or equivalent required; some college or vocational training preferred * 1-2 years of customer service experience in a retail or similar environment * Excellent communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong problem-solving and conflict resolution skills * Ability to lift up to 50 pounds and stand for long periods of time * Availability to work a flexible schedule, including evenings, weekends, and holidays **Preferred Qualifications** * Experience working in a home improvement or retail environment * Knowledge of blithequark products and services * Basic math skills and accuracy with handling cash and operating a point-of-sale system * Ability to work independently and as part of a team * Familiarity with safety procedures and protocols * Basic computer skills and ability to learn new software and systems **Skills and Competencies** * Excellent customer service skills * Strong communication and interpersonal skills * Ability to work in a fast-paced environment with multiple priorities and deadlines * Strong problem-solving and conflict resolution skills * Ability to lift up to 50 pounds and stand for long periods of time * Basic math skills and accuracy with handling cash and operating a point-of-sale system * Ability to work independently and as part of a team * Familiarity with safety procedures and protocols * Basic computer skills and ability to learn new software and systems **Career Growth Opportunities and Learning Benefits** As a Part Time Outlet Customer Service Associate, you'll have the opportunity to develop your skills and grow your career with blithequark. We offer a range of training programs and resources to help you succeed, including: * On-the-job training and coaching * Ongoing education and development opportunities * Career advancement opportunities within the company * Competitive pay and benefits package * Recognition and rewards for outstanding performance **Work Environment and Company Culture** blithequark is committed to creating a positive and inclusive work environment that supports the well-being and success of our employees. Our company culture is built on the following values: * Customer Focus: We're dedicated to delivering exceptional customer experiences and building strong relationships with our customers. * Teamwork: We believe in the power of teamwork and collaboration to achieve our goals and drive success. * Innovation: We're committed to innovation and continuous improvement, always looking for new ways to improve our products, services, and processes. * Integrity: We operate with integrity and honesty in all our interactions, both internal and external. * Respect: We value and respect each other, our customers, and our communities. **Compensation, Perks, and Benefits** As a Part Time Outlet Customer Service Associate, you'll receive a competitive pay and benefits package, including: * Competitive hourly rate * Opportunities for overtime and bonuses * Comprehensive benefits package, including medical, dental, and vision insurance * 401(k) retirement plan with company match * Paid time off and holidays * Employee discounts on blithequark products and services * Recognition and rewards for outstanding performance **How to Apply** If you're a customer service enthusiast with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity to join the blithequark Outlet team as a Part Time Outlet Customer Service Associate in Westchester, FL. Please submit your application, including your resume and a cover letter, through our website or by visiting our store in person. We're an equal opportunity employer and welcome applications from diverse candidates. We're committed to creating a workplace that's inclusive, respectful, and supportive of all employees, regardless of their background, culture, or identity. Thank you for considering this opportunity to join the blithequark team! We look forward to hearing from you soon. Apply for this job