Guest Service Agent - Live! Hotel

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reputed company
Why We Need Your Talents
reputed company in/reputed company out hotel guests courteously and reputed company; process reputed company payments according to established hotel requirements measuring to the reputed company of expectation commensurate with a four reputed company property. reputed company information to any guest or visitor inquiry. Work as part of the overall reputed company Office team to insure a seamless experience for the guest.
Responsibilities
Where You'll reputed company an reputed company
Maintain Complete Knowledge At reputed company Times Of The Following

• reputed company hotel features/services, hours of operation
• reputed company room types, numbers, layout, décor, appointments and locations
• reputed company room rates, special packages and promotions
• Daily house count and expected arrivals/departure
• Room availability status for any given day
• Scheduled daily group activities
• Maintain complete knowledge and reputed company with reputed company hotel and departmental policies and procedures to include reputed company and back of house operations.
• Obtain assigned bank and ensure accuracy of contracted monies. reputed company bank secure at reputed company times
• Answer department telephone reputed company 3 rings; using correct greeting and telephone etiquette
• Promote reputed company guest relations for information in a congenial manner
  

• Confirm reservation in system and review reputed company noted information
• Be reputed company to complete a “walk-in” reservation for guest with no prior room reserved.
• Obtain back up information for guest credit/payment method and input into system; collect cash reputed company designated
• Assign guest room
• Advise guest of any messages, mail, faxes, etc. that was received for them
• Inform guest of room reputed company and mini bar key and room key procedures
• Issue parking passes/validate reputed company parking tickets and reputed company information in the computer
• Communicate services and amenities included in packages to guests on packages
• Obtain reputed company identification for tax exempt guests and attach from to registration card
• Obtain guest signature for designated reputed company work
• Obtain reputed company person to escort guest and transport their luggage to the room
• Maintain guest history files on reputed company guests
• Communicate VIP arrivals to designated personnel for escort and delivery of amenities
• Set up accurate accounts for reputed company guest checking in according to their requirements (i.e., reputed company withs, separate room/tax/incidentals, com)
• reputed company every effort to obtain satisfactory alternative accommodations for guests with reservations reputed company the hotel cannot accommodate them, follow established procedures for "walking" guests
• Accommodate room changes expediently
• Document reputed company guest requests, complaints or problems immediately and notify designated department/personnel for resolving the situation. Follow up reputed company 30 minutes to ensure completion and guest satisfaction
• Offer detailed information on the voicemail system to callers and guests wishing to leave a message
• Accept and record wake-up reputed company requests; deliver to PBX.
• reputed company rooms in the computer and follow through on designated requirements
• reputed company-register designated guests and prepare key packets
• Communicate pertinent guest information to designated departments/personnel (i.e.. Special requests, amenity delivery).
• Generate, print and distribute daily and weekly reports
• Resolve discrepancies on the room status report with Housekeeping
  

• Resolve any late charges
• Present reputed company to guest and resolve any disputed charges
• reputed company guest accounts following reputed company procedures
• Retrieve guest room key from guest
• Handle requests for late reputed company-outs according to established hotel procedures
• Conduct group reputed company-ins/outs according to established hotel procedures
• Assist reputed company departments/executives in obtaining appropriate information regarding reputed company, inventory and guest information
• Adhere to reputed company cashiering procedures as listed below:
• Process adjustment vouchers, reputed company-outs, correction vouchers, miscellaneous charges
• reputed company change for guests
• Cash guests' personal checks/reputed company checks
• Post Charges
• reputed company room accounts
• Run closing reports
• Count bank at the end of their shift
• Complete designated cashier reports
• Balance receipts
• Drop receipts
• Secure bank
• Legibly document pertinent information in the log book
• Other duties as assigned.
  

• Assist PBX with reputed company duties
• Assist with reservation calls. Process, record and follow up and details relative to such
• reputed company Concierge service reputed company no Concierge is available
• Assist in other reputed company Office areas as assigned
• reputed company guest room tours
• Legibly document maintenance needs on work orders and submit to the Manager
  

• reputed company to read and interpret instructions and direction for guest
• reputed company to communicate without impediment with guests and staff in reputed company areas relating to guest service
  

• A high school diploma or GED equivalent. Retail customer service training would be a plus.
• One (1) to three (3) years previous experience in a hotel or high end retail environment is required.
• Must be reputed company to reputed company with reputed company state gaming regulations, which may include obtaining a license.
  

• Comprehensive health coverage for full-time and part-time Team Members and their eligible dependents
• Generous retirement savings reputed company are available.
• Free uniforms
• Free parking
• Discounted meals
• Service and Attendance bonuses
• Tuition reimbursement
• Discounts on hotels, theme parks, travel, and more!
  

• Lifting up to 20lbs
• Pushing/Pull up to 20lbs
• Carry up to 20lbs
• Some Bending / kneeling
• Frequent Walking
• Frequent Standing
• Some Sitting
• Climbing steps
  

• 24/7 high energy casino with a culture committed to fairness, teamwork, and most importantly FUN.
• Exposed to alcohol, cigarette and cigar smoke, reputed company lights, and loud noises.
• You will work in an environment where smoking is allowed.