Experienced Product Principal - Customer Experience Leader - Remote Opportunity at blithequark

Introduction to blithequark and the Role

At blithequark, we are passionate about delivering exceptional customer experiences through innovative products that drive business value, improve efficiency, and enhance customer satisfaction. As a Product Principal - Customer Experience, you will play a pivotal role in connecting strategies and defining scope across multiple product teams and domains, ensuring the delivery of high-quality products that meet the needs of our customers and stakeholders. This is a remote opportunity, offering you the flexibility to work from anywhere and contribute to a dynamic team that is shaping the future of customer experience.

Job Overview

The Product Principal - Customer Experience is a key leadership role at blithequark, responsible for guiding the development of products that drive business growth, improve customer satisfaction, and enhance operational efficiency. You will work closely with Product Directors, cross-functional program leaders, and senior-level leaders to define product strategies, align outcomes, and drive change management and process improvement. Your expertise in generating innovative ideas, driving collaboration, and communicating effectively will be essential in this role.

Key Responsibilities

• Delivery and Execution (10%): Coordinate with Distinguished Engineers, User Experience Principals, and impacted teams to ensure alignment and scope; review recommended solutions and product team work to ensure products meet company, stakeholder, and end-user priorities.
• Strategy and Planning (60%): Partner with Cross-Functional Programs or Technology Portfolios to align outcomes; cascade context to leadership and strategy to balanced teams using OKRs; lead cross-functional discovery and creation, coordination, and sequencing of activities to ensure alignment across impacted teams.
• Team and Stakeholder Management (30%): Partner with leadership to represent the portfolio during enterprise planning, coordination, and discovery; foster collaboration across multiple teams and portfolios to drive value and identify and resolve impediments; manage cross-functional team and stakeholder expectations to ensure scoping aligns with product strategy.

Qualifications and Skills

To be successful in this role, you will need to possess a unique blend of leadership, strategic thinking, and collaboration skills. The minimum qualifications for this role include:

• Must be eighteen years of age or older
• Must be legally permitted to work in the United States
• Bachelor's degree program or equivalent degree in a field of study related to the job
• 8 years of work experience

Preferred qualifications include:

• Working knowledge of Microsoft Office Suite and presentation software (e.g., Microsoft PowerPoint)
• Demonstrated ability to collaborate and work effectively with cross-functional teams
• Ability to convey complex or technical ideas and processes in easy-to-understand terms to diverse audiences
• Excellent written and verbal communication skills
• 2+ years of previous leadership experience

Competencies and Skills

The following competencies and skills are essential for success in this role:

• Business Insights
• Drives Vision and Purpose
• Manages Ambiguity
• Nimble Learning
• Self-Development
• Collaborates
• Cultivates Innovation
• Manages Complexity
• Situational Adaptability
• Balances Stakeholders
• Communicates Effectively
• Customer Focus
• Drives Results
• Interpersonal Savvy
• Organizational Savvy

Career Growth and Learning Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Product Principal - Customer Experience, you will have access to a range of learning opportunities, including training programs, mentorship, and coaching. You will also have the opportunity to work on high-impact projects, collaborate with cross-functional teams, and contribute to the development of innovative products that drive business value and customer satisfaction.

Work Environment and Company Culture

blithequark is a dynamic and innovative company that values collaboration, creativity, and customer focus. Our remote work environment offers flexibility and autonomy, allowing you to work from anywhere and contribute to a team that is passionate about delivering exceptional customer experiences. We prioritize diversity, equity, and inclusion, and we are committed to creating a work environment that is inclusive and supportive of all employees.

Compensation, Perks, and Benefits

blithequark offers a competitive compensation package, including a salary, benefits, and perks that recognize and reward your contributions to the company. Our benefits package includes health insurance, retirement savings, and paid time off, among other benefits. We also offer a range of perks, including flexible work arrangements, professional development opportunities, and access to cutting-edge technology and tools.

Conclusion

If you are a motivated and experienced product leader who is passionate about delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity at blithequark. As a Product Principal - Customer Experience, you will have the opportunity to make a meaningful impact on our business, collaborate with cross-functional teams, and contribute to the development of innovative products that drive business value and customer satisfaction. Apply now to join our dynamic team and take your career to the next level!