Experienced Remote Customer Service Coordinator – Air Travel and Freight Support Specialist at blithequark

Introduction to blithequark

Imagine a world where your career takes off, and you have the opportunity to explore new horizons, develop your skills, and become the best version of yourself. At blithequark, we offer a global platform where you can discover a world of possibilities, both at work and during your time off. As a leading player in the air travel industry, we are committed to providing exceptional customer experiences, and we are looking for talented individuals to join our team as a Remote Customer Service Coordinator.

Why You Will Love This Job

As a Customer Service Coordinator at blithequark, you will have the opportunity to interact with clients in a courteous, efficient, pleasant, and professional manner. You will be the face of our company, providing support to our customers, and ensuring that their travel experiences are seamless and enjoyable. If you are passionate about delivering exceptional customer service, and you are looking for a challenging and rewarding role, then this is the perfect opportunity for you.

Key Responsibilities

• Promote and sell air journeys to the traveling public or freight forwarders
• Provide assistance with passenger check-in and load acceptance
• Interpret authority's guidelines and requirements for domestic and international journeys or shipment shipments
• Meet and dispatch aircraft within set-up times
• Provide assistance to troubled passengers and clients
• Protect company properties and revenue
• Ensure a safe journey for our customers
• Possess the physical capability and dexterity to apply motor skills to perform various job-related duties
• Use organizational skills to perform multiple tasks within a limited time period
• Be self-motivated and require minimal supervision
• Respond and assist during safety and emergency situations
• Follow internal/external regulations and procedures
• May be required to drive and operate air stairs to enplane and deplane passengers
• Responsible for the overall performance within the work location and may be required to lead and direct the work of other employees
• May be required to perform Passenger Operation Control functions, including air-to-ground communication, as well as Tower functions

Essential Qualifications

To be successful in this role, you will need to meet the following minimum qualifications:

• High school diploma or GED
• Read, write, fluently speak, and understand the English language
• Bilingual language skills are required in some locations
• Applicable valid driver's license as required by local authorities
• Must satisfy FAA criminal background checks to qualify for unescorted admission to privileges to airport security identity display areas (SIDA), if applicable
• Must be able to obtain suitable airport authority and/or US Customs security badges, if applicable
• Ability to work irregular and/or extended hours, including weekends and holidays
• Must report to work on a regular and timely basis

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in customer service or a related field
• Knowledge of the air travel industry and its regulations
• Experience with freight forwarding or logistics
• Proficiency in multiple languages
• Experience with leadership or supervisory roles

Skills and Competencies

To be successful in this role, you will need to possess the following skills and competencies:

• Excellent communication and interpersonal skills
• Ability to work in a fast-paced environment and prioritize tasks effectively
• Strong problem-solving and analytical skills
• Ability to work independently and as part of a team
• Strong attention to detail and organizational skills
• Ability to adapt to changing situations and priorities
• Strong customer service skills and ability to provide exceptional customer experiences

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to providing our employees with opportunities for career growth and development. As a Remote Customer Service Coordinator, you will have access to training and development programs, as well as opportunities to advance within the company. You will also have the opportunity to work with a talented and diverse team of professionals who are passionate about delivering exceptional customer experiences.

Work Environment and Company Culture

At blithequark, we are proud of our diverse and inclusive workplace culture. We believe that our employees are our greatest asset, and we are committed to providing a work environment that is supportive, inclusive, and respectful. We offer a range of employee benefits and programs, including travel perks, health benefits, wellness programs, and 401(k) matching. We also have a range of employee resource groups that provide opportunities for employees to connect with each other and with the community.

Compensation, Perks, and Benefits

As a Remote Customer Service Coordinator at blithequark, you will be eligible for a competitive salary of $20/hour, as well as a range of benefits and perks, including:

• Travel perks: You, your family, and your friends can travel to over 365 destinations on our global network
• Health benefits: You will have access to health, dental, prescription, and vision benefits, as well as digital doctor visits and flexible spending accounts
• Wellness programs: We offer a range of wellness programs and resources to help you maintain your physical and mental health
• 401(k) program: You will be eligible to participate in our 401(k) program, with company matching contributions available after one year
• Additional benefits: We also offer a range of other benefits, including employee assistance programs, pet insurance, and discounts on hotels, cars, cruises, and more

Conclusion

If you are passionate about delivering exceptional customer experiences and you are looking for a challenging and rewarding role, then we encourage you to apply for the Remote Customer Service Coordinator position at blithequark. As a leading player in the air travel industry, we offer a range of opportunities for career growth and development, as well as a supportive and inclusive workplace culture. Don't miss out on this opportunity to take your career to new heights – apply today!