Experienced Customer Support Associate for Remote Work Opportunities in a Dynamic and Innovative Environment

Welcome to blithequark

blithequark is a pioneering force in the customer contact center industry, offering a unique blend of fun, laid-back work environment and unparalleled opportunities for personal and professional growth. As a leader in innovative customer solutions, we provide a launching point for all employees to advance on their career path. Our commitment to excellence and customer satisfaction has earned us a reputation as a trusted partner for some of the most recognized companies in their industries.

Job Overview

We are seeking highly skilled and motivated At-Home Contact Center Specialists to join our team. As a Customer Support Associate, you will play a vital role in qualifying callers for programs, products, or services offered by our clients through outbound and inbound calls. Your responsibilities will include, but not be limited to, Appointment Scheduling, Insurance Lead Qualification, Patient Recruitment, and Medical Appointment Setting. If you possess excellent communication skills, a strong work ethic, and a passion for delivering exceptional customer experiences, we encourage you to apply for this exciting opportunity.

Key Responsibilities

• Qualify callers for programs, products, or services offered by our clients through outbound and inbound calls
• Provide exceptional customer service, ensuring a positive experience for each caller
• Meet or exceed performance metrics, including call quality, productivity, and sales targets
• Stay up-to-date with product knowledge and industry developments to effectively communicate with callers
• Work effectively in a fast-paced, dynamic environment, adapting to changing circumstances and priorities
• Maintain accurate records and reports, ensuring data integrity and compliance with company policies

Requirements

To be considered for this role, you must meet the following essential requirements:

• High School Diploma or GED
• Excellent verbal and written communication skills
• Working knowledge of Windows-based operating systems, including Google Chrome
• Ability to demonstrate product knowledge once the nesting period is complete
• Ability to adapt in a fast-changing environment
• Own a computer at home (cannot be a Chromebook, Notebook, or MacBook)
• Webcam
• Internet access
• Maintain a dedicated, quiet workspace with a desk/workstation

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Previous experience in customer service, sales, or a related field
• Strong technical skills, including proficiency in Microsoft Office and other software applications
• Ability to work independently, with minimal supervision
• Strong problem-solving and analytical skills
• Excellent time management and organizational skills

Skills and Competencies

To succeed in this role, you will need to possess the following skills and competencies:

• Communication skills: Excellent verbal and written communication skills, with the ability to effectively communicate with callers, colleagues, and management
• Technical skills: Working knowledge of Windows-based operating systems, including Google Chrome, and proficiency in Microsoft Office and other software applications
• Problem-solving skills: Ability to analyze problems, identify solutions, and implement effective solutions
• Time management skills: Ability to prioritize tasks, manage time effectively, and meet performance metrics
• Adaptability: Ability to adapt to changing circumstances, priorities, and technologies

Career Growth Opportunities

At blithequark, we are committed to the growth and development of our employees. As a Customer Support Associate, you will have access to:

• Comprehensive training programs, designed to enhance your skills and knowledge
• Ongoing coaching and feedback, to support your career development
• Opportunities for advancement, including promotions and lateral moves
• A dynamic, supportive work environment, with a focus on teamwork and collaboration

Work Environment and Company Culture

blithequark is proud to offer a unique, laid-back work environment that fosters creativity, innovation, and collaboration. Our company culture is built on the following values:

• Respect: We respect each other, our clients, and our customers
• Integrity: We operate with integrity, honesty, and transparency
• Excellence: We strive for excellence in everything we do
• Fun: We believe in having fun, while maintaining a professional, results-driven approach

Compensation, Perks, and Benefits

As a Customer Support Associate at blithequark, you can expect:

• Competitive hourly rate of $10.00 per hour
• Remote work opportunities, with flexible scheduling
• Comprehensive benefits package, including medical, dental, vision, STD, LTD, life, and AD&D insurance (for full-time employees)
• 401(k) plan, with company match (for full-time employees)
• PTO, to support work-life balance (for full-time employees)
• Opportunities for professional growth and development

Conclusion

If you are a motivated, customer-focused individual, with a passion for delivering exceptional experiences, we encourage you to apply for this exciting opportunity. As a Customer Support Associate at blithequark, you will be part of a dynamic, innovative team, dedicated to excellence and customer satisfaction. Join us, and take the first step towards a rewarding, challenging career in customer support.

Apply now, and discover the blithequark difference!