Experienced Customer Success Associate for E-commerce Brand – Part-Time Temporary Remote Opportunity (Friday-Sunday, 2pm-10pm)

Introduction to blithequark

At blithequark, we're passionate about delivering exceptional customer experiences and creating a seamless shopping journey for our customers. As a leader in the e-commerce industry, we're committed to building a successful brand that exceeds our customers' expectations. We're now seeking an experienced Customer Success Associate to join our team on a part-time temporary basis, working remotely from Friday to Sunday, 2pm-10pm EST. If you're a customer-centric individual with a passion for e-commerce and a drive to deliver exceptional service, we want to hear from you!

Job Overview

As a Customer Success Associate at blithequark, you'll be responsible for delivering top-notch service to our customers via telephone, email, and chat. You'll communicate with new and potential customers, guide them through the shopping experience, answer order questions, and support the team in building a successful brand. Reporting to the Customer Success Supervisor, you'll be expected to meet or exceed established service level agreements set by the Customer Success Manager (CSM). This is an exciting opportunity to join a dynamic team and contribute to the growth and success of our e-commerce brand.

Key Responsibilities

• Answer all customer interactions during your scheduled shift in a friendly and relatable manner, ensuring a seamless experience for our customers.
• Act as an empowered team member, exercising decision-making skills to enhance each customer's relationship with the brand and drive customer loyalty.
• Demonstrate empathy towards customers' needs while understanding the business's bottom line, ensuring a balance between customer satisfaction and business objectives.
• Collect and share feedback with external teams to ensure the needs of our customers are being met, driving continuous improvement and growth.

Qualifications and Requirements

To be successful in this role, you'll need:

• A minimum of 2 years of experience in customer service or a related role, with a proven track record of delivering exceptional customer experiences.
• A passion for and understanding of the blithequark brand, customers, and products, with a drive to stay up-to-date with the latest trends and developments in the e-commerce industry.
• Excellent communication and interpersonal skills, with the ability to communicate effectively with customers, colleagues, and stakeholders via telephone, email, and chat.
• Strong problem-solving and decision-making skills, with the ability to think critically and make informed decisions that drive customer satisfaction and business growth.

Essential Skills and Competencies

• Strong customer service skills, with a focus on delivering exceptional customer experiences and driving customer loyalty.
• Excellent communication and interpersonal skills, with the ability to communicate effectively with customers, colleagues, and stakeholders.
• Strong problem-solving and decision-making skills, with the ability to think critically and make informed decisions.
• Ability to work in a fast-paced environment, with a focus on meeting or exceeding established service level agreements.
• Strong technical skills, with the ability to navigate multiple software systems and tools, including customer relationship management (CRM) systems and e-commerce platforms.

Career Growth and Development Opportunities

At blithequark, we're committed to the growth and development of our employees. As a Customer Success Associate, you'll have the opportunity to develop your skills and knowledge in customer service, e-commerce, and business operations. You'll also have the chance to work with a dynamic team of professionals who are passionate about delivering exceptional customer experiences. If you're successful in this role, there's also the opportunity for a permanent offer after 3 months, subject to meeting or exceeding established service level agreements.

Work Environment and Company Culture

At blithequark, we're proud of our company culture, which is built on a foundation of respect, inclusivity, and diversity. We believe in fostering a safe, fair, and respectful work environment that allows our employees to thrive and grow. We're committed to creating an inclusive environment that values and celebrates diversity, and we're proud to provide equal employment opportunities to all employees and applicants for employment without regard to race, color, sex, religion, creed, age, physical or mental disability, national origin or ancestry, ethnicity, citizenship, service in the uniformed services, genetic information, or any other protected characteristic as established by law.

Compensation, Perks, and Benefits

As a Customer Success Associate at blithequark, you'll be eligible for a competitive hourly rate of $15.00 per hour. You'll also have access to a range of perks and benefits, including medical, dental, and vision insurance, paid time off, generous employee discounts, retirement savings, and much more. We're committed to providing a comprehensive benefits package that supports the well-being and growth of our employees.

Conclusion

If you're a customer-centric individual with a passion for e-commerce and a drive to deliver exceptional service, we want to hear from you! As a Customer Success Associate at blithequark, you'll have the opportunity to join a dynamic team of professionals who are passionate about delivering exceptional customer experiences. You'll also have the chance to develop your skills and knowledge in customer service, e-commerce, and business operations, with opportunities for career growth and development. Don't miss out on this exciting opportunity to join our team and contribute to the growth and success of our e-commerce brand. Apply now to become a part of the blithequark team!