Experienced Customer Success Specialist – Technical Support and Customer Service Expert for Home Security Systems at blithequark

Introduction to blithequark

At blithequark, we are dedicated to making every individual feel safe and secure in their own home. As a pioneering force in the home security industry, our passion for innovation and customer satisfaction drives everything we do. By joining our team, you will become an integral part of our mission to provide peace of mind to our customers. We believe in the strength of teamwork, continuous growth, and an inclusive culture where every voice is valued and respected. Our flexible remote work options ensure a healthy work-life balance, allowing you to thrive both personally and professionally. If you are looking for a meaningful career in a company that genuinely cares, blithequark is the ideal place for you.

Why We're Hiring

We are currently experiencing significant growth and are seeking talented, humble, and like-minded individuals who share our values to join our team. As we strive towards our goal of ensuring everyone's safety in their own home, we need dedicated professionals who can make a real difference. Our Customer Success Specialist role is a fantastic opportunity for someone who is passionate about delivering exceptional support and making a positive impact on customers' lives.

Job Overview

As a Customer Success Specialist at blithequark, you will be the primary point of contact for customers seeking assistance. Your key responsibilities will include:

• Delivering Exceptional Support: Providing top-notch phone and chat assistance, resolving inquiries efficiently to achieve first-call resolution and high customer satisfaction.
• Educating and Empowering: Helping customers understand their systems by offering clear, actionable troubleshooting guidance.
• Driving Innovation: Collaborating with cross-functional teams to identify opportunities for process improvements that enhance the customer experience.
• Gathering Insights: Collecting and analyzing customer feedback to inform product development and service enhancements.
• Staying Informed: Keeping up-to-date with product updates and industry trends to ensure you're providing the best possible support.

Essential Qualifications

To succeed in this role, you will need:

• Experience: A minimum of 2 years in customer service or technical support, with a proven track record of resolving inquiries effectively.
• Technical Know-How: A strong understanding of consumer electronics, particularly in home security systems.
• Agility and Curiosity: A keen interest in technology and home security, with the ability to learn new products and features quickly.
• People Skills: Excellent oral and written communication skills, with the ability to engage comfortably with individuals and groups.
• Inclusivity and Team Spirit: The ability to contribute to an inclusive environment by respecting differences and fostering curiosity among team members.
• Customer-Centric Attitude: A genuine passion for helping others, backed by knowledge of customer service metrics (NPS, CSAT, QA, oFCR).

Preferred Qualifications

While not essential, the following qualifications are desirable:

• Experience in a Technology-Driven Industry: 1-2 years of experience in a technology-driven industry that requires troubleshooting skills, such as consumer electronics or home security.

What We Offer

At blithequark, we offer a competitive salary range of $20-$21 per hour, as well as a range of benefits, including:

• Flexible Hybrid Schedule: With shift differentials for nights and weekends, our hours range from 8:00 AM to midnight, seven days a week, giving you the flexibility to choose a schedule that works best for you.
• Paid Time Off: Enjoy paid holidays on Christmas Day, New Year's Day, and Thanksgiving, plus additional floating holidays.
• Health Benefits: Comprehensive medical and dental coverage to keep you and your family healthy, along with an Employee Stock Purchase Plan to help you invest in your future.
• Career Development: Ongoing training and growth opportunities to advance your career.

Additional Requirements

Please note that you must be eligible for certification as an electronic security employee, which requires submitting your fingerprints to the Virginia Department of Criminal Justice Services (DCJS) for use in conducting a national criminal records search and a Virginia criminal history search, as well as final certification approval from DCJS.

Our Values

At blithequark, we share the following values:

• Customer Obsessed: Building deep empathy for customers and developing strong, long-term relationships with them.
• Aim High: Always challenging oneself and others to raise the bar.
• No Ego: A "no job too small" attitude, with an open, inclusive, and humble style.
• One Team: A highly collaborative approach to achieving success.
• Lift As We Climb: A track record of investing in developing others and helping others succeed.
• Lean & Nimble: Working with agility and efficiency to experiment in an often-ambiguous environment.

Diversity and Inclusion

blithequark is an equal opportunity employer, and all qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity or expression, pregnancy, age, national origin, disability status, genetic information, protected veteran status, or any other characteristic protected by law. We are committed to full support of qualified individuals in hiring and employment. If you require a reasonable accommodation to participate in the job application or interview process, please contact us.

Conclusion

If you are a motivated and customer-focused individual with a passion for technical support and home security, we encourage you to apply for this exciting opportunity at blithequark. Join our team and become part of a dynamic and inclusive environment where you can grow, develop, and make a real difference in the lives of our customers. Apply now and take the first step towards a rewarding and challenging career with blithequark.