**Experienced Customer Experience Agent (Overnight Shift) – Livestream Shopping Platform**
At blithequark, we're revolutionizing the world of ecommerce by bringing together community, shopping, and entertainment. As the largest livestream shopping platform in North America and Europe, we're committed to delivering exceptional user experiences through innovative processes, cutting-edge technology, and a customer-first attitude. We're seeking a highly motivated and customer-centric individual to join our remote co-located team as an Experienced Customer Experience Agent (Overnight Shift).
**About blithequark**
blithequark is a dynamic and fast-paced company that's changing the way people shop, buy, and discover new products. Our platform offers a wide range of products, from fashion and beauty to electronics and collectibles like trading cards, comic books, and even live plants. With a strong focus on community and customer satisfaction, we're building a culture that values collaboration, innovation, and continuous learning.
**Role**
As a Customer Experience Agent (Overnight Shift), you'll be part of our dedicated team responsible for driving the best possible user experience through process improvement, order management, and problem-solving. Your primary goal will be to ensure that our customers receive their products as quickly as possible and that any issues are resolved promptly and efficiently. You'll interact with buyers and sellers, resolve customer complaints, and work closely with other departments to troubleshoot and resolve open questions.
**Key Responsibilities**
* Interact with buyers and sellers with a customer-first attitude, ensuring a positive experience and resolving any issues that may arise.
* Resolve customer complaints regarding payments, orders, shipments, and general questions in a timely and high-quality manner.
* Develop expertise in blithequark's products, processes, and systems to drive positive outcomes for our users.
* Collaborate with other departments to troubleshoot, research, and resolve open questions.
* Identify opportunities to eliminate repeat contacts and improve the overall customer experience.
**You**
We're looking for a motivated and customer-centric individual who is passionate about delivering exceptional user experiences. If you're a hungry individual looking to jumpstart your career in a fast-paced environment, we want to hear from you. Here are some key qualities and qualifications we're looking for:
* **Availability**: Open to working an overnight shift from 10pm to 7:00am PST.
* **Experience**: 2+ years of support experience handling email and/or chat services.
* **Weekend Availability**: Required to work weekends.
* **Ecommerce and Marketplace Operations**: Understanding of ecommerce and marketplace operations.
* **Customer-Facing Systems**: Experience with customer-facing systems like Zendesk, Kustomer, or Intercom.
* **Customer Obsession**: Passion for delivering exceptional customer experiences and a customer-first attitude.
* **Problem-Solving**: Proactive problem-solver and process-improver.
* **Collectibles Knowledge**: Knowledge of collectibles is a plus.
* **Education**: Bachelor's degree or college experience preferred.
* **Previous Start-Up Experience**: Previous start-up experience is a plus.
**Team Environment**
As a member of our team, you'll be required to be within commuting distance of our Phoenix, AZ hub. We offer a collaborative and dynamic work environment that values continuous learning, innovation, and customer satisfaction.
**Compensation and Benefits**
We offer a competitive compensation package, including:
* **Hourly Rate**: $24.04/hour to $28.85/hour (inclusive of several levels)
* **Benefits**: Flexible time off policy, holiday pay, health insurance options, work-from-home support, home office setup allowance, monthly allowance for cell phone and internet, care benefits, monthly allowance for food and wellness, annual allowance for childcare, lifetime benefit for family planning, retirement plans, and more.
* **Equity**: Opportunity to participate in our equity program.
**Why Join blithequark?**
At blithequark, we're committed to creating a culture that values diversity, inclusion, and customer satisfaction. We're proud to be an Equal Opportunity Employer and believe that our work is better and our company culture is improved when we encourage, support, and respect the different skills and experiences represented within our workforce.
**How to Apply**
If you're a motivated and customer-centric individual who is passionate about delivering exceptional user experiences, we want to hear from you. Apply now to join our team as an Experienced Customer Experience Agent (Overnight Shift) at blithequark.
```html
Join Our Team
Apply now to join our team as an Experienced Customer Experience Agent (Overnight Shift) at blithequark.
``` Apply for this job