**Experienced Customer Care Chat Support Specialist – Live Chat Assistant for Online Stores (Fully Remote)**
Are you passionate about delivering exceptional customer experiences and providing top-notch support through live chat? Do you have a knack for communication and a keen eye for detail? If so, we invite you to join blithequark's dynamic team as a Customer Care Chat Support Specialist – Live Chat Assistant for Online Stores. This exciting opportunity is perfect for individuals who are eager to start a rewarding career in customer care, and we're looking for talented individuals from the United States to join our team.
**About blithequark**
blithequark is a leading e-commerce platform that connects customers with a wide range of online stores. Our mission is to provide a seamless shopping experience for our customers, and we're committed to delivering exceptional customer care through various channels, including live chat. As a Customer Care Chat Support Specialist, you'll play a vital role in helping us achieve this mission by providing timely and effective support to our customers.
**Key Responsibilities**
As a Customer Care Chat Support Specialist, you'll be responsible for engaging with customers via live chat on websites or social media platforms, addressing their inquiries, providing assistance, and enhancing their shopping experience. Your key responsibilities will include:
* Responding to customer inquiries and resolving issues in a timely and professional manner
* Providing product information, facilitating sales through links, and applying discounts where necessary
* Enhancing the overall shopping experience by offering personalized support and recommendations
* Collaborating with other team members to ensure seamless customer support and resolve complex issues
* Participating in ongoing training and development to stay up-to-date with product knowledge and customer care best practices
**Essential Qualifications**
To be successful in this role, you'll need to possess the following essential qualifications:
* Basic proficiency in English for communication and writing
* Access to a computer or mobile device with internet connectivity
* Ability to work in a fast-paced, dynamic environment and adapt to changing priorities
* Strong communication and interpersonal skills, with the ability to build rapport with customers and colleagues
* Basic computer skills, including proficiency in Microsoft Office or Google Suite
**Preferred Qualifications**
While not required, the following qualifications are preferred:
* Prior experience in customer care or a related field
* Knowledge of e-commerce platforms and online shopping trends
* Familiarity with live chat software and customer relationship management (CRM) systems
* Certification in customer service or a related field
**Skills and Competencies**
To excel in this role, you'll need to possess the following skills and competencies:
* Excellent communication and interpersonal skills, with the ability to build rapport with customers and colleagues
* Strong problem-solving and analytical skills, with the ability to resolve complex issues
* Ability to work independently and as part of a team, with a focus on collaboration and mutual support
* Basic computer skills, including proficiency in Microsoft Office or Google Suite
* Familiarity with live chat software and customer relationship management (CRM) systems
**Career Growth Opportunities and Learning Benefits**
At blithequark, we're committed to helping our employees grow and develop their skills and knowledge. As a Customer Care Chat Support Specialist, you'll have access to:
* Comprehensive training and development programs to equip you with the necessary skills and knowledge
* Ongoing coaching and feedback to help you improve your performance and achieve your goals
* Opportunities for career advancement and professional growth within the company
* A dynamic and supportive work environment that encourages collaboration and innovation
**Work Environment and Company Culture**
As a fully remote position, you'll have the flexibility to work from anywhere, at any time, as long as you have a stable internet connection. Our company culture is built on the principles of collaboration, innovation, and customer-centricity, and we're committed to creating a positive and inclusive work environment that supports the well-being and success of our employees.
**Compensation, Perks, and Benefits**
As a Customer Care Chat Support Specialist, you'll receive:
* Competitive hourly rate of $35 per hour
* Opportunities for career advancement and professional growth within the company
* Comprehensive training and development programs to equip you with the necessary skills and knowledge
* Ongoing coaching and feedback to help you improve your performance and achieve your goals
* A dynamic and supportive work environment that encourages collaboration and innovation
**How to Apply**
If you're ready to start a rewarding career in customer care and are available to begin immediately, we encourage you to apply for this Customer Care Chat Support Specialist – Live Chat Assistant for Online Stores role today. Please visit our website to submit your application, and we'll be in touch to discuss your qualifications and next steps.