Experienced Remote Call Center Customer Service Representative – Medicaid Member Support Specialist for the State of Iowa at blithequark

Welcome to blithequark

At blithequark, we deliver mission-critical services and solutions on behalf of our esteemed clients, creating exceptional outcomes for them and the millions of people who count on them. As a dedicated associate, you will have the opportunity to personally thrive, make a difference, and be part of a culture where individuality is noticed and valued every day. We are committed to providing a positive, employee-friendly culture while playing an important role in supporting our clients.

About the Role

We are seeking an experienced Remote Call Center Customer Service Representative to join our team as a Medicaid Member Support Specialist for the State of Iowa. As the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates, you will provide one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles. Your primary responsibilities will include:

• Acting as the initial point of contact for inquiries from potential and existing Iowa Medicaid Program recipients and affiliates
• Providing one-to-one telephone contact with applicants, beneficiaries, and enrollees in customer service roles
• Accurately documenting enrollment requests and status changes
• Entering application and enrollment information into a web-based computer system for customers wishing to apply for the program over the telephone
• Maintaining technical and program policy proficiency in the Medicaid rules/guidelines and other related program policies
• Providing clear, complete, accurate, and objective information based on a full understanding of program requirements

Requirements

To be successful in this role, you will need:

• A basic understanding of a call center environment in a customer service role and quality monitoring processes
• The ability to establish and maintain effective working relationships with applicants, beneficiaries, and co-workers
• The ability to problem-solve through analysis and ongoing feedback
• Achieve results through knowledge, empathy, and commitment
• The ability to work with people of diverse backgrounds
• A High School diploma or GED
• A background check will be required
• You must reside within 1 hour driving distance from Des Moines, IA

Preferred Qualifications

While not required, the following qualifications are preferred:

• Previous experience in a call center environment
• Knowledge of Medicaid rules and guidelines
• Experience working with people of diverse backgrounds
• Excellent typing and grammar skills
• Ability to navigate a computer and utilize policy
• Excellent customer service skills
• Excellent phone etiquette skills
• Reliable internet access

What We Offer

At blithequark, we offer a competitive compensation package, including:

• $18.00 per hour pay rate (bi-weekly pay)
• Paid training with equipment provided
• Full-time schedule (40 hours a week)
• Career growth opportunities
• PerkSpot - Employee discount program
• Full benefit options - From the start, our paid training program will teach you all the skills needed to allow you to become successful in your role. We also offer a full benefits package, so you’ll be able to thrive both personally and professionally

Training and Development

Our comprehensive training program will provide you with the skills and knowledge needed to succeed in your role. The training will be held Monday-Friday, 8:00 am-5:00 pm, for 5-6 weeks. You will also have the opportunity to continue learning and developing your skills through ongoing training and development programs.

Work Environment and Company Culture

At blithequark, we value diversity, equity, and inclusion. We are committed to creating a work environment that is inclusive and respectful of all employees. Our company culture is built on the principles of teamwork, innovation, and customer satisfaction. We believe in providing a positive, employee-friendly culture while playing an important role in supporting our clients.

Career Growth Opportunities

At blithequark, we are committed to helping our employees grow and develop in their careers. We offer career growth opportunities, training and development programs, and a supportive work environment that will help you achieve your career goals.

How to Apply

If you are a motivated and customer-focused individual who is looking for a new challenge, please apply to join our team as a Remote Call Center Customer Service Representative. We look forward to hearing from you!

Equal Opportunity Employer

blithequark is an Equal Opportunity Employer and considers applicants for all positions without regard to race, color, creed, religion, ancestry, national origin, age, gender identity, gender expression, sex/gender, marital status, sexual orientation, physical or mental disability, medical condition, use of a guide dog or service animal, military/veteran status, citizenship status, basis of genetic information, or any other group protected by law.

Reasonable Accommodation

People with disabilities who need a reasonable accommodation to apply for or compete for employment with blithequark may request such accommodation(s) by submitting their request through our accommodation request form. We are committed to providing a reasonable accommodation to applicants with disabilities.

Vaccination Status

At blithequark, we value the health and safety of our associates, their families, and our community. While we do not require vaccination for most of our jobs, we do require that you provide us with your vaccination status, where legally permissible.

Conclusion

Thank you for considering a career with blithequark. We are excited about the opportunity to have you join our team and contribute to our mission of delivering exceptional outcomes for our clients. If you have any questions or would like to learn more about this opportunity, please do not hesitate to contact us. We look forward to hearing from you!