Experienced Customer Service Representative – Airport Customer Support and Rental Services Specialist at blithequark

Introduction to blithequark and the Industry

blithequark operates the blithequark Rent-A-Car and blithequark Car Rental brands, frequently named one of the top places to work, and is the largest and fastest-growing privately owned automotive rental and leasing company in North America. We are working towards our shared vision to be the world's best and most trusted mobility company. As a leader in the mobility industry, blithequark is committed to providing exceptional customer experiences and innovative solutions to meet the evolving needs of our customers.

At blithequark, we recognize the importance of our employees in driving our success. We are dedicated to fostering a culture of excellence, teamwork, and continuous learning, where our employees can grow and thrive in their careers. Our commitment to diversity, equity, and inclusion is unwavering, and we strive to create a work environment that is welcoming, inclusive, and respectful of all individuals.

Job Overview

We are excited to announce an opportunity for a Full-Time Customer Service Representative (CSR) at the Eagle County Regional Airport location. As a CSR, you will play a vital role in providing a high level of customer service to both internal and external customers, primarily face-to-face, supporting their branch and rental needs. You will gain knowledge through local training and hands-on experience to provide administrative support, service customers, and act as a rental back-up in a large home city branch or airport location.

This position offers a competitive hourly rate of up to $23.50 and a comprehensive benefits package, including paid time off, employee rental car discounts, retirement savings plan, health insurance, life insurance, dental insurance, vision insurance, training and development, and bonus incentives.

Key Responsibilities

• Take incoming calls, reservations, rate quotes, general questions, and answers, providing information and resolution for customers, other branches, insurance companies, dealerships, repair shops, and other vendors
• Manage outgoing calls for callback management, A/Rs, and miscellaneous calls as assigned
• Provide a high level of customer service by assisting customers and assessing their rental needs in person and over the phone
• Meet and greet customers in a friendly and timely manner, providing directions and general assistance
• Assist in assessing the condition of rental vehicles upon return, process returns, check-ins, and exit kiosk transactions
• Effectively market the company while picking up customers and/or dropping off customers in a safe and courteous manner, assisting customers as needed
• Understand and communicate rental terms and conditions, vehicle features, and other services
• May sell optional protection products, upgrades, fuel options, and other additional equipment
• Responsible for notifying Management of any known vehicle problems and any required vehicle maintenance
• Clean vehicle interior and exterior by hand or by operating washing equipment when needed
• Perform various administrative and basic accounting functions, such as research and billing support tasks, accounts receivables, transfer and key logs, run miscellaneous reports, supply maintenance, and process customer billing
• Perform miscellaneous and backup duties job-related duties as assigned

Essential Qualifications

• Maintain a high level of customer service skills and a positive attitude in a fast-paced environment
• Must be at least 18 years of age
• Must have a valid driver's license with no more than 2 moving violations and/or at-fault accidents on driving record in the past 3 years
• No drug or alcohol-related conviction on driving record in the past 5 years
• Must be authorized to work in the United States and not require work authorization sponsorship by blithequark for this position now or in the future
• Must have at least 6 months of customer service experience in a fast-paced environment
• Must have worked 12 (twelve) months or more at most recent employer

Preferred Qualifications

• Experience working late nights preferred
• Previous experience in the automotive rental industry or a related field
• Strong communication and interpersonal skills
• Ability to work in a team environment and adapt to changing situations
• Basic computer skills and familiarity with software applications

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees. As a Customer Service Representative, you will have access to comprehensive training programs, mentorship, and opportunities for advancement within the company. Our goal is to provide you with the skills and knowledge necessary to succeed in your role and advance in your career.

Some of the benefits of working at blithequark include:

• Comprehensive training programs to develop your skills and knowledge
• Mentorship and coaching from experienced professionals
• Opportunities for advancement within the company
• A supportive and inclusive work environment
• A competitive compensation and benefits package

Work Environment and Company Culture

At blithequark, we pride ourselves on our positive and inclusive work environment. Our company culture is built on the values of teamwork, respect, and excellence. We believe in fostering a culture of open communication, transparency, and accountability, where every employee feels valued and empowered to contribute to our success.

Some of the highlights of our work environment and company culture include:

• A supportive and inclusive work environment
• A team-oriented culture that values collaboration and open communication
• Opportunities for professional growth and development
• A comprehensive benefits package, including paid time off, employee rental car discounts, and retirement savings plan
• A commitment to diversity, equity, and inclusion

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation and benefits package to our employees. Some of the benefits of working at blithequark include:

• A competitive hourly rate of up to $23.50
• Paid time off and employee rental car discounts
• Retirement savings plan, including 401k with matching profit sharing
• Health insurance, life insurance, dental insurance, and vision insurance
• Training and development opportunities
• Bonus incentives and recognition programs

Conclusion

If you are a motivated and customer-focused individual looking for a challenging and rewarding career opportunity, we encourage you to apply for the Customer Service Representative position at blithequark. As a member of our team, you will have the opportunity to work in a dynamic and supportive environment, develop your skills and knowledge, and contribute to the success of our company.

Don't miss out on this exciting opportunity to join our team and take your career to the next level. Apply now to become a part of the blithequark family and experience the benefits of working for a company that values its employees and is committed to excellence.