Experienced Digital Product Manager – Conversational AI and Live Chat Support Expert for blithequark

Introduction to blithequark

At blithequark, we are pioneering the future of customer experience through the innovative use of artificial intelligence and machine learning. Our Talk Abilities group is at the forefront of this revolution, leveraging cutting-edge technology to deliver hyper-customized experiences to our valued customers. As a leader in the industry, blithequark is committed to fostering a culture of innovation, inclusivity, and excellence. We are now seeking a highly skilled and motivated Partner Item Director to join our Automation Development team, focusing on the development and implementation of advanced live chat automation capabilities.

Job Overview

The successful candidate will play a vital role in shaping our conversational AI client servicing products, working closely with cross-functional teams, including product, data scientists, engineers, and business stakeholders. This is an exceptional opportunity to utilize your expertise in product management, technical understanding, and industry knowledge to drive the development of innovative solutions that enhance customer experience and contribute to the growth of blithequark.

Key Responsibilities

• Lead the acquisition and integration of continuous product discovery efforts, defining product requirements that provide opportunities to elevate the customer experience.
• Leverage customer data, conversational analytics, industry insights, and technical expertise to analyze the performance of existing solutions and develop future capabilities.
• Collaborate with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term improvements with long-term investments.
• Work with the core product team to define customer stories, guide product definition, and build comprehensive acceptance criteria, identifying and addressing any need for additional research to define future feature design.
• Lead customer testing and post-launch sustainment analysis of automation, identifying ways to improve the experience.
• Analyze performance metrics that demonstrate the health of the product and develop clear, data-informed product recommendations accordingly.
• Maintain and refine the product portfolio, mapping customer stories to the needs of the end-user, while prioritizing for business value.
• Support the definition and creation of the product strategy, roadmap, release plan, and overall customer experience.

Essential Qualifications

To be considered for this exciting opportunity, you will need to possess a Bachelor's degree in Business, Computer Science, Engineering, or a related field. Additionally, you should have a strong passion for understanding how things work and the ability to utilize that knowledge to create connections and identify opportunities with an entrepreneurial mindset and bias towards action.

Preferred Qualifications

• A proven track record of success in product management, with a focus on conversational AI and live chat support.
• Excellent communication and interpersonal skills, with the ability to articulate complex product functionality and technical details with clarity and brevity.
• A self-starter with a strong ability to manage multiple priorities and tasks, with a forward-looking "growth mindset" and emphasis on innovation trends and emerging industry best practices.
• A strong analytical mindset, with experience in data analysis and interpretation, and the ability to develop data-informed product recommendations.

Skills and Competencies

To succeed in this role, you will need to possess a unique blend of technical, business, and interpersonal skills, including:

• Strong technical understanding of conversational AI and live chat support technologies.
• Excellent communication and collaboration skills, with the ability to work effectively with cross-functional teams.
• A strong analytical mindset, with experience in data analysis and interpretation.
• A forward-looking "growth mindset," with a focus on innovation trends and emerging industry best practices.
• A self-starter with a strong ability to manage multiple priorities and tasks, and a bias towards action.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our employees, providing opportunities for career advancement, training, and education. As a member of our team, you will have access to a range of benefits, including:

• Comprehensive training and development programs, designed to enhance your skills and knowledge.
• Opportunities for career advancement, with a focus on promoting from within.
• A collaborative and dynamic work environment, with a team of experienced professionals who are passionate about innovation and excellence.
• Access to the latest technologies and tools, with a focus on staying at the forefront of industry trends and developments.

Work Environment and Company Culture

At blithequark, we are proud of our inclusive and dynamic company culture, which values diversity, equity, and inclusion. We believe in fostering a work environment that is collaborative, supportive, and empowering, with a focus on promoting the well-being and success of our employees. As a member of our team, you will have access to a range of benefits, including:

• Flexible work arrangements, with options for remote and hybrid work.
• A comprehensive range of employee benefits, including health, dental, and vision insurance, retirement savings plans, and paid time off.
• Opportunities for professional development, with a focus on supporting the growth and advancement of our employees.
• A dynamic and collaborative work environment, with a team of experienced professionals who are passionate about innovation and excellence.

Compensation, Perks, and Benefits

We offer a competitive salary range of $20-30 per hour, depending on experience, as well as a range of additional benefits, including:

• Comprehensive health, dental, and vision insurance plans.
• Retirement savings plans, with a 6% company match.
• Flexible work arrangements, with options for remote and hybrid work.
• Opportunities for professional development, with a focus on supporting the growth and advancement of our employees.
• A dynamic and collaborative work environment, with a team of experienced professionals who are passionate about innovation and excellence.

Conclusion

If you are a motivated and experienced product management professional, with a passion for conversational AI and live chat support, we encourage you to apply for this exciting opportunity to join the blithequark team. As a leader in the industry, we offer a unique blend of challenges, opportunities, and benefits, with a focus on supporting the growth and development of our employees. Don't miss out on this chance to take your career to the next level and contribute to the success of blithequark. Apply now to become a part of our dynamic and innovative team!