Experienced Remote Customer Service Coordinator for Financial Services - Delivering Exceptional Client Experiences through Empathy and Expertise

Welcome to blithequark: Where Compassion Meets Innovation

At blithequark, we're not just a financial institution; we're a catalyst for positive change. Our mission is to make banking more accessible, more compassionate, and more innovative. We believe that everyone deserves a voice, and we're committed to listening and responding with empathy and expertise. As a remote customer service coordinator, you'll be the face of our brand, providing exceptional support to our clients and helping us revolutionize the financial services industry.

About the Role

We're seeking an experienced customer service professional to join our team as a remote customer service coordinator. In this role, you'll work from the comfort of your own home, providing top-notch support to our clients via phone, email, or chat. Your primary focus will be on delivering exceptional customer experiences, resolving issues efficiently, and promoting our products and services. If you're passionate about helping others, thrive in a fast-paced environment, and are committed to excellence, we want to hear from you.

Key Responsibilities:

• Provide exceptional customer service, responding to client inquiries, and resolving issues in a timely and professional manner
• Listen actively, empathize with clients, and provide personalized solutions to meet their needs
• Communicate effectively with clients, peers, and management, ensuring seamless collaboration and issue resolution
• Exercise good judgment and independent decision-making skills, escalating complex issues when necessary
• Demonstrate exceptional listening, questioning, call control, and de-escalation techniques, ensuring positive outcomes for clients
• Proactively manage your time, prioritize tasks, and maintain a high level of productivity in a remote work environment
• Stay up-to-date with industry trends, product knowledge, and company policies, ensuring you're always equipped to provide accurate and helpful information

Essential Qualifications:

To succeed in this role, you'll need:

• A high school diploma, GED, or equivalent certification
• At least 2 years of customer service experience or 2 years of call center experience
• Strong attention to detail, positive attitude, and ability to be flexible and adapt to change
• Excellent communication and interpersonal skills, with the ability to work effectively in a team environment
• A reliable private internet connection, not supplied via cellular data or hotspot, with a secure home office environment free from background noise and distractions

Preferred Qualifications:

While not required, the following qualifications are preferred:

• At least 1 year of financial services experience or banking experience
• Previous experience working in a remote or virtual environment
• Knowledge of financial products and services, including banking, credit cards, and loans
• Experience with customer relationship management (CRM) software and other technology platforms

Schedule and Work Environment:

This role is 100% remote, and you'll work from the comfort of your own home. Our schedules vary, but you can expect to work one of the following shifts:

• Tuesday through Saturday, 2:00 p.m. - 11:00 p.m. EST
• Sunday through Thursday, 2:00 p.m. - 11:00 p.m. EST (Limited Availability)

Please note that schedules are adjusted per time zone, and you'll need to be flexible and adaptable to meet the needs of our clients.

Compensation and Benefits:

At blithequark, we offer a comprehensive compensation package, including:

• A competitive salary range of $43,680 - $43,680 per year, depending on experience and location
• Medical, dental, vision, and prescription coverage, starting on day one
• Flexible schedule options, including paid time off and holidays
• Wellbeing offerings, such as backup childcare and mental wellness support
• Tuition reimbursement, paid training, and development opportunities
• Flexible spending account, life insurance, disability insurance, and 401(k) and stock purchase plan

Career Growth and Development:

At blithequark, we're committed to helping you grow and develop in your career. You'll have access to:

• Formal and informal learning development opportunities, including training programs and workshops
• Quarterly paid training and development sessions, focusing on industry trends, product knowledge, and soft skills
• Opportunities for advancement and career progression, including promotions and lateral moves
• A supportive and collaborative work environment, with regular feedback and coaching

Company Culture and Values:

At blithequark, we're proud of our company culture and values. We believe in:

• Empathy and compassion, putting our clients and colleagues first
• Innovation and creativity, embracing new ideas and technologies
• Excellence and quality, striving for perfection in everything we do
• Diversity and inclusion, celebrating our differences and promoting equality
• Community and social responsibility, giving back to our communities and making a positive impact

How to Apply:

If you're passionate about delivering exceptional customer experiences, thrive in a fast-paced environment, and are committed to excellence, we want to hear from you. Please submit your application, including your resume and a cover letter, to be considered for this exciting opportunity. We can't wait to welcome you to the blithequark team!

Equal Employment Opportunity:

blithequark is an equal opportunity employer, committed to diversity and inclusion in the workplace. We welcome applications from qualified candidates, regardless of sex, race, color, age, national origin, religion, disability, genetic information, marital status, sexual orientation, gender identity, gender reassignment, citizenship, immigration status, protected veteran status, or any other basis prohibited under applicable federal, state, or local law.