**Experienced Remote Customer Service Representative – Healthcare Systems and Services Industry**

Are you a customer service professional with a passion for delivering exceptional experiences? Do you thrive in a dynamic, fast-paced environment where no two days are ever the same? If so, we invite you to join blithequark's team as a Remote Customer Service Representative, where you'll play a vital role in providing top-notch support to our patients and clients. **About blithequark** At blithequark, we're dedicated to revolutionizing the healthcare industry through innovative solutions and exceptional customer service. Our team of passionate professionals is committed to delivering personalized care and support to our patients, while also driving business growth and profitability for our clients. As a Remote Customer Service Representative, you'll be part of a dynamic team that's shaping the future of healthcare. **Key Responsibilities** As a Remote Customer Service Representative, you'll be responsible for: * Obtaining current patient information from established and new patients, ensuring accurate and up-to-date records. * Entering and updating patient information in our scheduling system, maintaining the highest level of data integrity. * Identifying payer sources and verifying insurance eligibility, ensuring seamless billing and payment processes. * Assisting patients with completion of paperwork when necessary, providing clear and concise guidance. * Reviewing the Scheduling System for needed updated demographics and consent forms, scheduling appointments with precision. * Identifying patients by date of birth and name in our computer system, creating new accounts as needed. * Scheduling and rescheduling appointments as required, ensuring efficient use of resources. * Demonstrating exceptional customer service skills, providing timely and polite responses to patient inquiries. * Answering telephone calls in a timely and polite manner, preferably within three rings. * Communicating with customers in a courteous, professional, cooperative, and mature manner. * Taking messages and conveying accurate information to recipients. * Transferring calls to physicians and nurses when medically indicated, ensuring seamless communication. * Protecting and observing patient confidentiality per policies and procedures, maintaining the highest level of discretion. * Importing registration documents into patient's electronic health record, ensuring accurate and up-to-date records. * Following up on outstanding A/R, including self-pay and denials, to achieve maximum payment and client profitability. * Handling all correspondence related to insurance or patient accounts, contacting insurance carriers, patients, and other facilities as needed. * Working EDI transactions and ERA files, including reconciling carrier submissions, edits, and rejection reports. **Essential Qualifications** To succeed as a Remote Customer Service Representative, you'll need: * 1-2 years of experience in customer service, preferably in a healthcare setting. * Excellent communication and interpersonal skills, with the ability to build rapport with patients and clients. * Strong problem-solving and analytical skills, with the ability to resolve complex issues. * Proficiency in computer systems, including scheduling software and electronic health records. * Ability to work independently in a remote environment, with minimal supervision. * Strong attention to detail, with a focus on accuracy and data integrity. * Ability to work in a fast-paced environment, with multiple priorities and deadlines. **Preferred Qualifications** While not required, the following qualifications will make you an even stronger candidate: * Experience with EDI transactions and ERA files. * Knowledge of healthcare regulations and compliance. * Certification in customer service or a related field. * Experience working in a remote environment. * Proficiency in multiple software systems, including Microsoft Office and Google Suite. **Skills and Competencies** To succeed as a Remote Customer Service Representative, you'll need to possess: * Excellent communication and interpersonal skills. * Strong problem-solving and analytical skills. * Ability to work independently in a remote environment. * Strong attention to detail, with a focus on accuracy and data integrity. * Ability to work in a fast-paced environment, with multiple priorities and deadlines. * Proficiency in computer systems, including scheduling software and electronic health records. * Ability to build rapport with patients and clients, providing exceptional customer service. **Career Growth Opportunities and Learning Benefits** At blithequark, we're committed to helping our employees grow and develop their careers. As a Remote Customer Service Representative, you'll have access to: * Ongoing training and development opportunities, including certification programs and workshops. * Mentorship and coaching from experienced professionals. * Opportunities for career advancement, including promotions and new roles. * A dynamic and supportive work environment, with a focus on collaboration and teamwork. * Flexible work arrangements, including remote work options and flexible hours. **Work Environment and Company Culture** At blithequark, we're proud of our dynamic and supportive work environment. As a Remote Customer Service Representative, you'll have the opportunity to work from the comfort of your own home, with minimal supervision. Our company culture is built on: * Collaboration and teamwork. * Innovation and creativity. * Excellence and quality. * Respect and empathy. * Continuous learning and growth. **Compensation, Perks, and Benefits** As a Remote Customer Service Representative, you'll enjoy a competitive compensation package, including: * A salary range of $40,000 - $60,000 per year, depending on experience. * Ongoing training and development opportunities. * Flexible work arrangements, including remote work options and flexible hours. * A dynamic and supportive work environment. * Opportunities for career advancement and growth. * A comprehensive benefits package, including health, dental, and vision insurance. * A 401(k) retirement plan, with company match. * Paid time off, including vacation and sick leave. **Conclusion** If you're a customer service professional with a passion for delivering exceptional experiences, we invite you to join blithequark's team as a Remote Customer Service Representative. With a focus on innovation, excellence, and customer satisfaction, we're shaping the future of healthcare. Apply now to join our dynamic team and take the first step towards a rewarding and challenging career. Apply for this job