**Experienced Customer Service Representative (Remote) – Data Power & Control Division at blithequark**

Are you a customer-centric professional with a passion for delivering exceptional service and building lasting relationships? Do you thrive in a fast-paced, dynamic environment where no two days are ever the same? If so, we invite you to join blithequark's Data Power & Control Division as an Experienced Customer Service Representative (Remote). **About blithequark** blithequark is a global leader in electrical and digital building infrastructures, dedicated to improving lives by transforming the spaces where people live, work, and meet. With over 150 years of innovation and a presence in 180 countries, blithequark is a company that values its employees and offers tremendous opportunities for growth and development. **About blithequark's Data Power & Control Division** Our Data Power & Control Division is a leading provider of innovative solutions for data centers, building networks, and facility infrastructures. With a portfolio of industry-leading brands, including Approved Networks, Ortronics, Raritan, Server Technology, and Starline, we design, manufacture, and market world-class products that empower our customers to achieve a more productive and sustainable future. **Job Summary** As an Experienced Customer Service Representative (Remote) in blithequark's Data Power & Control Division, you will be responsible for providing exceptional customer service, processing orders, researching and resolving customer inquiries, and utilizing product knowledge to improve sales and maintain customer satisfaction. You will be the primary point of contact for customers, sales staff, distribution, purchasing, manufacturing, and marketing, and will be expected to maintain an ongoing relationship with these stakeholders. **Key Responsibilities** * Using professional written and verbal communications via phone, fax, or email, processes orders received by mail, telephone, fax, EDI, and/or through personal customer contact. Provides pricing, availability, and schedule information within established guidelines. * Researches and obtains resolution of a variety of customer inquiries. Expedites the delivery of selected orders. Tracks order activity and alerts appropriate staff of any potential delivery problems. Services as communication link between customers and sales staff to assure responsiveness. * Fosters open communication internally and externally and champions creative change to improve processing and service levels. Provides guidance and assistance to new or less experienced staff. * Performs other similar and related duties as required. **Qualifications** * A.S. degree in business or related field, or equivalent combination of education and experience. * Minimum of three years' experience in a successful customer environment/position. * Experience with manufacturing or electrical industry required. * Experience with Salesforce, preferred. * Strong organizational and time management skills, close attention to detail, and ability to effectively handle multiple priorities. * Ability to work in a high-volume, fast-paced environment. * Strong computer skills, proficient with word processing, spreadsheet, and presentation software, email, and meeting management software. * Ability to use the internet and web-based resources efficiently and effectively. * Must be highly collaborative and able to work in a team-based environment. * Must have demonstrated exceptional customer service skills and a strong customer orientation. * Must have excellent verbal and written communication skills and be able to communicate effectively across all levels of the organization. * Ability to give and receive detailed/complex information in an understandable way. * Presentation and training experience is a plus. * Must possess strong analytical skills and the ability to identify trends and establish proactive corrective actions. **Skills and Competencies** * Experience with manufacturing or electrical industry, required. * Experience collaborating with sales required, exposure to Salesforce preferred. * Strong organizational and time management skills, close attention to detail, and ability to effectively handle multiple priorities. * Ability to work in a high-volume, fast-paced environment. * Strong computer skills, proficient with word processing, spreadsheet, and presentation software, email, and meeting management software. * Ability to use the internet and web-based resources efficiently and effectively. * Highly collaborative and able to work in a team-based environment. * Demonstrated exceptional customer service skills and a strong customer orientation. * Excellent verbal and written communication skills and ability to communicate effectively across all levels of the organization. * Ability to give and receive detailed/complex information in an understandable way. * Presentation and training experience is a plus. * Strong analytical skills and ability to identify trends and establish proactive corrective actions. **Career Growth Opportunities and Learning Benefits** As a valued member of blithequark's Data Power & Control Division, you will have access to a range of career growth opportunities and learning benefits, including: * Comprehensive training programs to develop your skills and knowledge. * Opportunities for professional development and advancement. * Collaborative and supportive work environment. * Access to cutting-edge technology and tools. * Competitive compensation and benefits package. **Work Environment and Company Culture** blithequark is an employee-centered company that values its employees and offers a range of benefits and perks, including: * Comprehensive medical, dental, and vision coverage. * Distinctive benefits like a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network. * Collaborative and supportive work environment. * Access to cutting-edge technology and tools. * Opportunities for professional development and advancement. **Compensation and Benefits** The salary for this position is $38,000 - $48,000, depending on experience. blithequark also offers a range of benefits and perks, including comprehensive medical, dental, and vision coverage, a high employer 401K match, above-benchmark paid maternity and parental leave, paid time off to volunteer, and an active/growing Employee Resource Group network. **How to Apply** If you are a customer-centric professional with a passion for delivering exceptional service and building lasting relationships, we invite you to apply for this exciting opportunity. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! **Equal Opportunity Employer** blithequark is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive and supportive work environment that values diversity and promotes equal opportunities for all employees. **Employment Type** This is a remote position. **Apply Now** Apply Job! Apply for this job