**Part-time Customer Support Representative – Chat Specialist at blithequark**
Are you a customer service enthusiast with a passion for technology and a knack for turning conversations into leads? Do you thrive in a fast-paced environment where no two days are the same? If so, we want to hear from you! blithequark, a leading innovator in the automotive industry, is seeking a Part-time Customer Support Representative – Chat Specialist to join our dynamic team.
**About blithequark**
blithequark is a forward-thinking company that's revolutionizing the way automotive dealers connect with customers. Our mission is to provide cutting-edge solutions that drive revenue growth and customer satisfaction. We're a fun, relaxed, and professional environment where creativity and innovation thrive. Our team is passionate about delivering exceptional customer experiences, and we're looking for like-minded individuals to join our ranks.
**Job Summary**
As a Part-time Customer Support Representative – Chat Specialist, you'll be the face of blithequark in our online chat platform, engaging with customers, and providing top-notch support to our automotive dealer clients. Your goal will be to turn conversations into leads that drive revenue growth and customer satisfaction. If you're a people person with a passion for technology and a knack for multitasking, we want to hear from you!
**Responsibilities**
* Manage a wide variety of customer inquiries via online chat, providing accurate information about our products and services
* Narrow down on appointment information to schedule appointments and capture customer contact information for lead generation and client review
* Summarize interactions based on customer needs for client review and develop a knowledge base of our evolving products and services
* Collaborate with our team to resolve customer issues and provide exceptional support
* Stay up-to-date with our products and services, and adapt to changes in the market and customer needs
**Qualifications**
* Previous experience in retail customer service or the automotive industry is preferred but not necessary
* Intermediate internet and window-based computer skills, with a strong ability to multitask
* Positive and professional demeanor, with excellent written and verbal communication skills
* Ability to adapt to change and enjoy a quick-paced work environment
* Must be able to work 4-hour time blocks daily, with flexible scheduling after completion of training
* Must be able to attend 5 weeks of training Monday – Friday from 4PM – 8PM
* Must be able to work a minimum of 16+ hours per week
* Must be able to type at least 35 WPM, with 40 and above preferred
**Requirements**
* Excellent written and verbal communication skills
* Ability to adapt to change and enjoy a quick-paced work environment
* Must be able to work 4-hour time blocks daily
* Able to attend 5 weeks of training Monday – Friday from 4PM – 8PM
* Flexible scheduling after completion of training
* Must be able to work a minimum of 16+ hours per week
* Must be able to type at least 35 WPM, 40 and above is preferred
* Positive and professional demeanor
**Benefits**
At our College Station facility, you'll enjoy a range of benefits, including:
* Great training programs to help you develop your skills and advance your career
* Onsite dining facility offering complimentary breakfast and lunch
* Fitness center and onsite medical center for a healthy work-life balance
* Variety of sports and social leagues to participate in after work
* Volunteering initiatives through our Associate Foundation
* Non-smoking environment that promotes a healthy lifestyle
* Equal opportunity employer committed to diversity and inclusion
**Why Join blithequark?**
* Be part of a dynamic and innovative team that's changing the face of the automotive industry
* Enjoy a fun, relaxed, and professional work environment that's passionate about delivering exceptional customer experiences
* Develop your skills and advance your career with our comprehensive training programs
* Take advantage of our great benefits, including onsite dining, fitness center, and medical center
* Be part of a company that's committed to diversity and inclusion, and promotes a healthy lifestyle
**How to Apply**
If you're a customer service enthusiast with a passion for technology and a knack for turning conversations into leads, we want to hear from you! Apply now to join our dynamic team at blithequark.
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