**Experienced Team Leader – Customer Service and Operations at blithequark**

Are you a customer-centric leader with a passion for driving results and exceeding expectations? Do you thrive in high-volume environments and have a proven track record of building strong relationships with teams and customers? If so, we invite you to join blithequark as an Experienced Team Leader – Customer Service and Operations, where you will play a critical role in delivering exceptional service to our customers, stores, and associates. **About blithequark** blithequark is a leading organization that specializes in providing best-in-class service to customers, stores, and associates via phone, chat, email, and other digital channels. With a strong focus on metrics-driven results, we strive to create a high-volume environment where our associates can thrive and grow. Our team is dedicated to exceeding customer expectations, building relationships, and providing individual and team recognition. **Why Join blithequark?** At blithequark, we invest in the growth and development of our associates, providing opportunities for career progression and professional growth. Our highly engaged team is passionate about delivering exceptional service and making a difference in the lives of our customers. If you are a career-minded individual who is passionate about customer service, we invite you to join our team and become a part of our success story. **Key Responsibilities:** As an Experienced Team Leader – Customer Service and Operations at blithequark, you will be responsible for: * Encouraging excellent customer service to our customers, stores, and associates * Assisting agents with technology, professional communication, and career development * Building rapport within your team and upholding service level metrics * Exceeding customer needs by being punctual, reliable, embracing change, acting with integrity, and making a difference * Collaborating with cross-functional teams to drive results and improve processes * Identifying and addressing areas for improvement, implementing changes, and measuring their impact * Providing coaching and feedback to team members to enhance their performance and career growth * Analyzing data and metrics to inform decision-making and drive business outcomes **Essential Qualifications:** To be successful in this role, you will need: * 2+ years of experience in a customer-facing or team leadership role * Proven track record of delivering exceptional customer service and driving results in a high-volume environment * Strong communication and interpersonal skills, with the ability to build rapport with team members and customers * Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously * Strong analytical and problem-solving skills, with the ability to analyze data and metrics to inform decision-making * Experience with technology, including CRM systems, email, and chat platforms * Bachelor's degree in Business Administration, Communications, or a related field **Preferred Qualifications:** While not required, the following qualifications would be an asset: * Experience working in a contact center or customer service environment * Knowledge of CRM systems, email, and chat platforms * Experience with data analysis and metrics-driven decision-making * Certification in customer service or leadership, such as Certified Customer Service Representative (CCSR) or Certified Team Leader (CTL) * Fluency in multiple languages **Skills and Competencies:** To succeed in this role, you will need to possess the following skills and competencies: * Strong customer service skills, with the ability to build rapport with customers and resolve issues in a timely and professional manner * Excellent communication and interpersonal skills, with the ability to work effectively with team members and customers * Strong analytical and problem-solving skills, with the ability to analyze data and metrics to inform decision-making * Ability to work in a fast-paced environment, prioritize tasks, and manage multiple projects simultaneously * Strong leadership skills, with the ability to coach and develop team members to enhance their performance and career growth * Ability to adapt to change and prioritize tasks in a dynamic environment * Strong integrity and commitment to making a difference in the lives of our customers **Career Growth Opportunities and Learning Benefits:** At blithequark, we are committed to the growth and development of our associates. As an Experienced Team Leader – Customer Service and Operations, you will have opportunities to: * Develop your leadership skills and take on additional responsibilities * Participate in training and development programs to enhance your knowledge and skills * Collaborate with cross-functional teams to drive results and improve processes * Analyze data and metrics to inform decision-making and drive business outcomes * Receive regular feedback and coaching to enhance your performance and career growth **Work Environment and Company Culture:** blithequark is a dynamic and fast-paced organization that values innovation, collaboration, and customer-centricity. Our team is passionate about delivering exceptional service and making a difference in the lives of our customers. As an Experienced Team Leader – Customer Service and Operations, you will be part of a high-performing team that is dedicated to exceeding customer expectations and driving results. **Compensation, Perks, and Benefits:** We offer a competitive compensation package, including: * Salary: $60,000 - $80,000 per year, depending on experience * Benefits: Medical, dental, and vision insurance, 401(k) plan, paid time off, and holidays * Perks: Flexible work arrangements, professional development opportunities, and recognition programs * Bonus: Eligible for performance-based bonuses and incentives **How to Apply:** If you are a motivated and customer-centric leader who is passionate about driving results and exceeding expectations, we invite you to apply for the Experienced Team Leader – Customer Service and Operations role at blithequark. Please submit your resume and cover letter to [insert contact information]. We look forward to hearing from you! Apply for this job