**Experienced Customer Experience Concierge – Luxury Lounge Ambassador**

At blithequark, we're dedicated to delivering exceptional experiences that exceed our customers' expectations. As a Customer Experience Concierge, you'll play a vital role in creating unforgettable moments for our valued Card Members at the blithequark Centurion Lounge in the Charlotte Douglas International Airport. If you're passionate about delivering world-class service, have a knack for building relationships, and thrive in a fast-paced environment, we want to hear from you. **Join Our Team and Lead the Way** At blithequark, we believe that with the right backing, people and businesses have the power to progress in incredible ways. When you join our team, you become part of a global and diverse community of colleagues with an unwavering commitment to backing our customers, communities, and each other. Here, you'll learn and grow as we help you create a career journey that's unique and meaningful to you. With benefits, programs, and flexibility that support you personally and professionally, you'll be recognized for your contributions, leadership, and impact – every colleague has the opportunity to share in the company's success. **About the Role** As a Customer Experience Concierge, you'll be the face of blithequark to our customers, acting as an ambassador of the brand. Working as a cohesive team, you'll have the ability to excite our customers and deliver on the brand promise. A successful Customer Experience Concierge will have a passion for delivering extraordinary service to our best Card Members, in a customer-facing environment. Our team members are highly skilled and motivated, providing travel, card, concierge, and lifestyle services to blithequark Card Members. **Key Responsibilities:** * Welcome and provide access to our Card Members upon arrival at reception * Be accountable and take ownership of the customer's experience from beginning to end * Create innovative ways to resolve customers' issues or concerns to win their brand loyalty; ultimately making loyal enthusiasts out of the customers * Employ the Customer First philosophy in meeting customers' needs and expectations * Provide concierge and lifestyle recommendations * Provide travel consultation and minimal reservation assistance * Accommodate needs of our Card Members, by partnering with our food and beverage lounge partners **Lounge Hours of Operation:** The blithequark Centurion Lounge operates from 05:30 AM – 10:30 PM, Monday – Sunday. Hours are subject to change due to business need. **Qualifications:** A successful candidate will possess the following qualifications: * Minimum of 1-year recent experience servicing premium customers * Airline, lounge, or travel industry experience preferred, including reservation experience * Passion for servicing customers with proactive solutions * Exceptional communication skills, delighting the customer with every single interaction * The ability to listen to the customer's needs, in turn offering confident recommendations, resulting in high satisfaction from the customer with the service they received * Must exhibit the utmost professionalism and maintain a positive attitude in all interactions * The ability to rely and collaborate with your colleagues is essential, as the lounge is a very active, fast-paced, team environment * Ability to make decisions quickly and effectively, when unanticipated situations may arise, putting the Card Members' experience at the forefront of everything you do * Must be resourceful and capable of using the Internet effectively while providing assistance in a face-to-face customer environment * Ability to utilize and switch from multiple technology platforms with ease * Adapt to an ever-changing environment and being resilient * Ability to work flexible shifts, including nights, weekends, and holidays, is essential * Light to moderate lifting may be required for certain job tasks **Salary and Benefits:** The expected hourly pay range for this role is $20.00 to $22.12, plus bonus and benefits. We back our colleagues and their loved ones with benefits and programs that support their holistic well-being. This includes: * Competitive base salaries * Bonus incentives * 6% Company Match on retirement savings plan * Free financial coaching and financial well-being support * Comprehensive medical, dental, vision, life insurance, and disability benefits * Flexible working model with hybrid, onsite, or virtual arrangements depending on role and business need * 20+ weeks paid parental leave for all parents, regardless of gender, offered for pregnancy, adoption, or surrogacy * Free access to global on-site wellness centers staffed with nurses and doctors (depending on location) * Free and confidential counseling support through our Healthy Minds program * Career development and training opportunities **Work Environment and Culture:** At blithequark, we prioritize our colleagues' well-being and offer a supportive work environment. Our Amex Flex working model provides greater flexibility to colleagues while ensuring we preserve the important aspects of our unique in-person culture. Depending on role and business needs, colleagues will either work onsite, in a hybrid model (combination of in-office and virtual days), or fully virtually. **Equal Opportunity Employer:** blithequark is an equal opportunity employer and makes employment decisions without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, veteran status, disability status, age, or any other status protected by law. **How to Apply:** If you're passionate about delivering exceptional customer experiences and thrive in a fast-paced environment, we want to hear from you. Apply now to become a part of our team and lead the way in creating unforgettable moments for our valued Card Members. Apply Now! Apply for this job