**Experienced Customer Operations Specialist – Part-Time Remote Role at blithequark**
Are you a customer-focused, tech-savvy individual looking for a part-time remote opportunity to grow with a dynamic startup? Do you have a passion for helping non-profit organizations achieve their fundraising goals? Look no further! blithequark, a leading web hosting platform for online raffles, is seeking an experienced Customer Operations Specialist to join our team.
**About blithequark**
blithequark is an innovative web hosting platform that empowers non-profit organizations to conduct online raffles efficiently and effectively. Our user-friendly, compliant solution simplifies the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential. With a growing presence in the non-profit sector, we're dedicated to continually improving our platform and expanding our reach to help more organizations achieve their fundraising goals.
**Our Platform Offers:**
• Easy-to-use raffle creation and management tools
• Secure payment processing
• Automated ticket generation and distribution
• Real-time reporting and analytics
• Compliance features to help organizations adhere to local regulations
**The Role**
We're seeking a Customer Operations Specialist to work remotely for 20 hours per week. While 1:00 PM - 5:00 PM AEST, Monday to Friday is ideal, we offer flexibility in scheduling these hours to accommodate the right candidate. As a Customer Operations Specialist, you'll play a critical role in ensuring our customers receive exceptional support and guidance throughout their raffle journey.
**Key Responsibilities:**
• Manage customer support via email and phone
• Handle inbound sales inquiries
• Create user guides and documentation
• Assist in developing outbound sales strategies (with potential commission structure)
• Learn and advise on Australian raffle regulations
• Become an expert in blithequark's platform and features
• Manage and resolve support tickets efficiently
• Guide clients through permit applications and raffle setup processes
• Stay updated on industry trends and regulatory changes
• Contribute to various projects as needed
**Qualifications:**
• Excellent communication skills (written and verbal)
• Strong problem-solving abilities
• Proficiency with technology and quick learner of new systems
• Self-motivated and able to work independently
• Adaptable to a fast-paced, evolving startup environment
• Previous customer service experience preferred
• Interest in or experience with non-profit sector is a plus
• Reliable internet connection and quiet work environment for remote work
**What We Offer:**
• Remote work opportunity
• Part-time schedule (20 hours/week, flexible scheduling)
• Competitive hourly rate of $30 per hour
• Superannuation at 11% of earnings
• Pro-rata entitlements for annual leave and sick & carer's leave
• Public holiday entitlements
• Opportunity for growth into a full-time operations role as the company expands
• Chance to make a real impact in a small, growing business
**Work Environment and Company Culture:**
At blithequark, we value collaboration, innovation, and customer satisfaction. Our remote work environment is designed to foster flexibility and productivity, with regular virtual team meetings and opportunities for growth and development. We're committed to creating a positive and inclusive work culture that supports the well-being and success of our employees.
**Career Growth Opportunities:**
As a Customer Operations Specialist, you'll have the opportunity to grow into a full-time operations role as the company expands. Our team is passionate about learning and development, and we offer regular training and mentorship opportunities to support your career growth.
**How to Apply:**
If you're a resourceful, tech-savvy individual looking to grow with an exciting startup and help non-profits succeed, we want to hear from you! Please send your resume and a few sentences explaining why you are interested and would be a good fit for this role at blithequark to admin@blithequark.com.au.
**Apply Now:**
Don't miss this opportunity to join a dynamic startup and make a real impact in the non-profit sector. Apply now and take the first step towards a rewarding and challenging career with blithequark.
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About blithequark
blithequark is an innovative web hosting platform that empowers non-profit organizations to conduct online raffles efficiently and effectively. Our user-friendly, compliant solution simplifies the process of running raffles, allowing charities and community groups to focus on their core missions while maximizing their fundraising potential.
Our Platform Offers:
- Easy-to-use raffle creation and management tools
- Secure payment processing
- Automated ticket generation and distribution
- Real-time reporting and analytics
- Compliance features to help organizations adhere to local regulations
The Role
We're seeking a Customer Operations Specialist to work remotely for 20 hours per week. While 1:00 PM - 5:00 PM AEST, Monday to Friday is ideal, we offer flexibility in scheduling these hours to accommodate the right candidate.
Key Responsibilities:
- Manage customer support via email and phone
- Handle inbound sales inquiries
- Create user guides and documentation
- Assist in developing outbound sales strategies (with potential commission structure)
- Learn and advise on Australian raffle regulations
- Become an expert in blithequark's platform and features
- Manage and resolve support tickets efficiently
- Guide clients through permit applications and raffle setup processes
- Stay updated on industry trends and regulatory changes
- Contribute to various projects as needed
Qualifications:
- Excellent communication skills (written and verbal)
- Strong problem-solving abilities
- Proficiency with technology and quick learner of new systems
- Self-motivated and able to work independently
- Adaptable to a fast-paced, evolving startup environment
- Previous customer service experience preferred
- Interest in or experience with non-profit sector is a plus
- Reliable internet connection and quiet work environment for remote work
What We Offer:
- Remote work opportunity
- Part-time schedule (20 hours/week, flexible scheduling)
- Competitive hourly rate of $30 per hour
- Superannuation at 11% of earnings
- Pro-rata entitlements for annual leave and sick & carer's leave
- Public holiday entitlements
- Opportunity for growth into a full-time operations role as the company expands
- Chance to make a real impact in a small, growing business
Work Environment and Company Culture:
At blithequark, we value collaboration, innovation, and customer satisfaction. Our remote work environment is designed to foster flexibility and productivity, with regular virtual team meetings and opportunities for growth and development.
Career Growth Opportunities:
As a Customer Operations Specialist, you'll have the opportunity to grow into a full-time operations role as the company expands. Our team is passionate about learning and development, and we offer regular training and mentorship opportunities to support your career growth.
How to Apply:
If you're a resourceful, tech-savvy individual looking to grow with an exciting startup and help non-profits succeed, we want to hear from you! Please send your resume and a few sentences explaining why you are interested and would be a good fit for this role at blithequark to admin@blithequark.com.au.
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