Experienced Digital Product Manager – Conversational AI and Live Chat Support Expert for blithequark

Introduction to blithequark

At blithequark, we are revolutionizing the way we interact with our customers through cutting-edge technology and innovative solutions. Our Talk Abilities group is at the forefront of this revolution, utilizing emerging artificial intelligence to create hyper-customized experiences for our Cardmembers. We are now seeking a highly skilled and experienced Digital Product Manager to join our Automation Development team, focusing on the development and implementation of advanced chat automation capabilities.

Job Overview

As a Digital Product Manager at blithequark, you will play a vital role in shaping our conversational AI client servicing products. You will work closely with cross-functional teams, including product, data scientists, engineers, and business partners, to define and deliver products that balance short-term improvements with long-term investments. Your expertise in client experience, conversational analysis, industry trends, and technical understanding will be essential in analyzing the performance of existing solutions and developing future capabilities.

Key Responsibilities

• Lead the acquisition and integration of continuous product discovery efforts and define product requirements that provide opportunities to enhance the client experience
• Leverage client data, conversational analysis, industry insights, and technical expertise to analyze the performance of existing solutions and develop future capabilities
• Collaborate with engineers, data scientists, and product managers across various value streams to deliver products that balance short-term improvements with long-term investments
• Work with the core product team to define client stories, guide product definition, and build comprehensive acceptance criteria, identifying and elevating any need for additional research to define future feature design
• Lead client testing and post-launch sustainment analysis of automation and identify ways to improve the experience
• Analyze performance metrics that demonstrate the health of the product and develop clear data-informed product recommendations accordingly
• Maintain and refine the product portfolio, mapping client stories to the needs of the end client, while prioritizing for business value
• Support the definition and creation of the product strategy, roadmap, release plan, and overall client experience

Essential Qualifications

To be successful in this role, you will need:

• A Bachelor's degree in Business, Computer Science, Engineering, or a related field
• A passion for understanding how things work and the ability to use that knowledge to create connections and identify opportunities with an entrepreneurial mindset and bias towards action
• Excitement for excellent products and services, ability to empathize with clients, and skilled at articulating product functionality
• A proven self-starter with the ability to manage multiple priorities and tasks
• Strong written and verbal communication skills, as demonstrated by your ability to convey new and complex details with brevity and clarity
• A forward-looking "growth mindset" with a focus on innovation trends and emerging industry/space best practices

Preferred Qualifications

While not essential, the following qualifications are highly desirable:

• Experience in conversational AI, chatbot development, or related fields
• Knowledge of industry trends and emerging technologies in client servicing and automation
• Experience working with cross-functional teams, including product, engineering, and data science
• Strong analytical and problem-solving skills, with the ability to analyze complex data and develop insights

Skills and Competencies

To succeed in this role, you will need to demonstrate the following skills and competencies:

• Strong communication and collaboration skills, with the ability to work effectively with cross-functional teams
• Ability to analyze complex data and develop insights, with strong analytical and problem-solving skills
• Entrepreneurial mindset and bias towards action, with a focus on innovation and continuous improvement
• Ability to empathize with clients and understand their needs, with a focus on delivering exceptional client experiences
• Strong written and verbal communication skills, with the ability to convey complex ideas clearly and concisely

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to supporting the growth and development of our employees. As a Digital Product Manager, you will have access to a range of career growth opportunities and learning benefits, including:

• Comprehensive training and development programs, designed to help you build new skills and advance your career
• Opportunities to work on high-impact projects, with the potential to make a significant impact on our business and clients
• Collaboration with experienced professionals, who can provide guidance and support as you develop your skills and expertise
• Access to industry-leading tools and technologies, with the opportunity to work with emerging technologies and innovations

Work Environment and Company Culture

At blithequark, we are proud of our dynamic and inclusive work environment, which is designed to support the well-being and success of our employees. Our company culture is built on a foundation of:

• Respect and empathy, with a focus on creating a positive and supportive work environment
• Innovation and continuous improvement, with a focus on delivering exceptional client experiences and driving business growth
• Collaboration and teamwork, with a focus on working together to achieve common goals and objectives
• Diversity and inclusion, with a commitment to creating a workplace that is welcoming and inclusive to all employees

Compensation, Perks, and Benefits

At blithequark, we offer a competitive compensation package, with a range of perks and benefits designed to support the well-being and success of our employees. These include:

• Competitive base salary, with opportunities for bonuses and incentives
• Comprehensive benefits package, including medical, dental, and vision coverage
• Retirement savings plan, with a company match
• Flexible work arrangements, including remote work options and flexible hours
• Opportunities for professional development and growth, with access to training and development programs

Conclusion

If you are a motivated and experienced Digital Product Manager, with a passion for conversational AI and live chat support, we encourage you to apply for this exciting opportunity at blithequark. As a member of our team, you will have the chance to work on high-impact projects, collaborate with experienced professionals, and develop your skills and expertise in a dynamic and inclusive work environment. Don't miss out on this opportunity to join a leading company and take your career to the next level. Apply now to become a part of our team and help us shape the future of client servicing and automation.