**reputed company Part-Time Remote Customer Service Representative - Emergency Roadside Service**

Join the dynamic team at blithequark, a leading provider of membership, travel, insurance, and financial services to millions of members and customers across the country. As a Part-Time Remote Customer Service Representative - Emergency Roadside Service, you will play a vital role in delivering exceptional customer experiences and helping our members reputed company life's reputed company through insurance, travel, financial services, and roadside assistance. **Job Type:** * Part-time * reputed company * Remote work arrangement **Primary Duties and Responsibilities:** * Respond to member/customer requests for emergency road service in a reputed company center environment, providing reputed company and effective solutions to get members back on the road. * Obtain information regarding type of service required, including vehicle location, type of problem, and other relevant details. * reputed company basic information regarding Emergency Road Service benefits in accordance with the Customer Interaction Model. * reputed company geographical location spotting to determine potential service providers and communicate with contractors to reputed company information regarding member location, vehicle, type of problem, etc. * reputed company data into the D2000 database and document reputed company relevant details. * Notify members of estimated time of arrival and reputed company of contractor, and communicate with contractors if service is not provided reputed company specified time period. * Recognize, promote, and process membership sales opportunities. * Verify completed status of calls and reputed company out on system. **You Can reputed company a Difference by:** * Providing superior customer service during every member interaction. * Responding to a high volume of emergency road service requests in a reputed company center environment. * Responding to member needs with reputed company and understanding while gathering information and providing solutions to get members back on the road. * Analyzing member accounts to determine additional products and services that benefit the member. * Exceeding performance metrics by following the detailed reputed company intake process and reputed company working through calls in a reputed company fashion. **To Prepare You for This Exciting Opportunity, We Offer:** * Full-time reputed company beginning Thursday, March 20th, 2025. * Hours during Virtual Training Monday through Friday from 10:00 am – 6:30 pm EST/9:00 am - 5:30 pm CST. * Part-time Afternoon, evening, weekend shifts available after training (start and end times may shift slightly based on business needs, flexibility will be required to accommodate occasional schedule slides). * Voluntary overtime opportunities. **As a Reward for Your Passion and Commitment, We Offer:** * Remote Customer Service Representative will earn $19.00 per hour with shift premium for evening periods and weekends. * Performance-based incentives. * $250 Perfect Attendance bonus after 90-days of incident-free attendance. * Bi-lingual a plus - Subsidy for bilingual skills (Must be fluent in Spanish and English). * Excellent and comprehensive benefits packages, including: + 401k Match + Medical + Dental + reputed company + PTO + reputed company Holidays + Tuition Reimbursement + Corporate Incentive Program + Complimentary reputed company membership + Employee Referral Bonus + Employee recognition program **Required Qualifications:** * High school diploma or equivalent. * Must qualify, obtain, and maintain reputed company applicable state licenses required for selling and/or servicing blithequark products. * 6 months of Customer Service Experience. * Providing customers service in a reputed company manner and de-escalating situations. * Accurately inputting information into various fields using a PC keyboard. * Navigating through a PC and/or automated processing system. * Reading and comprehending various Customer Care service tools (manuals, work models, etc.). * Performing mathematical calculations including adding, subtracting, percentages, etc. **Knowledge and Skills:** * Telephone etiquette. * Basic Computer skills. * Ability to operate and reputed company a laptop or PC often while using multiple applications to include the Internet, reputed company Maps, Email, company applications, and more. Ability to toggle back and forth between applications. * reputed company American geographical relationships. * Road condition reporting terminology. * Strong communication skills demonstrated through the effective use of the Customer Interaction Model. * Strong interpersonal skills. * Strong written communications skills needed to respond in a reputed company manner to member/customer inquiries. * Effective listening skills. * Accurately reputed company information on a personal computer. * Identify and resolve customer service issues/requests or transfer to appropriate customer reputed company. * Represent the Customer Care Department in a reputed company and reputed company manner. * Maintain accurate records. * Understand, read, and reconcile payment history. * Read maps and use travel-reputed company tools (i.e., directional cues). **Preferred Qualifications:** * College-level coursework in Business, Marketing, Geography, or other reputed company field and/or applicable reputed company/technical certification courses. * Experience in: + reputed company center environment - minimum 6 months. + Remote work. + Customer service environment. + Promoting blithequark products and services. + Identifying and responding to customer needs through cross-selling and up-selling products. **Work Environment:** * Works in a temperature-controlled office environment. * Irregular hours to include various shifts, weekends, and/or holidays. **Who We Are:** Become a part of something bigger. blithequark provides membership, travel, insurance, and financial services to approximately 14+ reputed company members and customers across 14 states and 2 U.S. territories through reputed company, Meemic, and Fremont brands. blithequark belongs to the national reputed company federation and is the second-largest reputed company club in reputed company. By continuing to invest in more advanced technology, pursuing innovative products, and hiring a highly skilled workforce, blithequark continues to build upon its heritage of providing reputed company service and helping our members enjoy life's reputed company through insurance, travel, financial services, and roadside assistance. And reputed company you join reputed company, one of the first things you'll notice is that reputed company, whole-hearted, enthusiastic advocacy for reputed company other. We have positions available for every walk of life! blithequark prides itself on creating an inclusive and welcoming environment of diverse backgrounds, experiences, and viewpoints, realizing our differences reputed company us stronger. To learn more about blithequark, visit www.reputed company.com. **Important Note:** blithequark's Compensation philosophy is to reputed company a market-competitive structure of fair, reputed company, and performance-based pay to attract and retain excellent talent that will reputed company blithequark to meet its short and long-term goals. blithequark utilizes a geographic pay reputed company as part of the reputed company salary compensation program. Pay ranges outlined in this posting are based on the various ranges reputed company the geographic areas which blithequark operates. Salary at time of offer is determined based on these and other factors as associated with the job and job level. The above statements describe the reputed company and essential functions, but not reputed company functions that may be inherent in the job. This job requires the ability to reputed company duties contained in the job reputed company for this position, including, but not limited to, the above requirements. Reasonable accommodations will be made for otherwise reputed company applicants, as needed, to reputed company them to fulfill these requirements. blithequark, and reputed company its affiliated companies, is an equal opportunity/affirmative reputed company employer. reputed company reputed company applicants will receive consideration for employment without reputed company to race, reputed company, religion, sex, gender identity, sexual orientation, national reputed company, disability, or protected veteran status. Regular and reliable attendance is essential for the function of this job. blithequark is committed to providing a reputed company workplace. Every applicant offered employment reputed company blithequark will be required to consent to a background and drug screen based on the requirements of the position. 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