Experienced Customer Service Partner – Order Fulfillment, Sales Expansion, and Customer Relationship Management at blithequark

Introduction to blithequark and the Role

At blithequark, we are dedicated to delivering exceptional customer experiences through efficient order processing, proactive relationship management, and a commitment to continuous improvement. As a key member of our team, the Customer Service Partner will play a vital role in ensuring seamless order fulfillment, promoting sales growth, and fostering strong relationships with our valued customers. If you are a customer-centric professional with a passion for delivering outstanding service, we invite you to join our dynamic team in Charlotte, NC, and be part of our mission to exceed customer expectations.

Key Responsibilities

The Customer Service Partner will be responsible for a wide range of duties, including:

• Processing all customer orders efficiently and accurately, including special instructions, in accordance with blithequark's policies and procedures.
• Advising customers of any changes or impacts on their expectations regarding order fulfillment, ensuring transparent communication and proactive issue resolution.
• Running and following up on Day-In-The-Life reports to ensure the order-to-payment process is completed smoothly, identifying areas for improvement and implementing corrective actions as needed.
• Promoting and expanding sales of blithequark's products through up-selling and cross-selling initiatives, leveraging customer relationships and market insights to drive revenue growth.
• Building strong relationships with key customers, managing their requests effectively, and serving as a point of reference for the Sales Teams regarding order processes and distribution.
• Handling all incoming communications regarding customer needs and expectations, ensuring prompt and professional responses that meet or exceed departmental KPIs.
• Acting as a liaison between customers, Sales Teams, and other departments to ensure seamless communication, issue resolution, and process improvement.
• Attending meetings to identify ways to improve service for both internal and external customers, communicating customer service KPIs and strategies, and driving continuous improvement initiatives.
• Recording, taking ownership of, and resolving customer complaints in line with blithequark's KPIs, ensuring timely and effective issue resolution and customer satisfaction.
• Coordinating activities with other departments to ensure complete customer satisfaction, identifying areas for improvement, and implementing process enhancements.

Essential Qualifications

To be successful in this role, you will need:

• A High School Diploma or equivalent, with an Associate or Bachelor's degree or equivalent work experience preferred.
• 3 to 5 years of relevant work experience in a Customer Service function, with a proven track record of delivering exceptional customer experiences and driving process improvements.
• Accurate keyboarding skills, with high-speed internet access for work-from-home capabilities when permitted.

Preferred Qualifications

While not essential, the following skills and qualities are highly desirable:

• Excellent organizational, prioritization, and multi-tasking skills, with the ability to manage multiple tasks and deadlines in a fast-paced environment.
• Computer literacy, including proficiency in SAP, Microsoft Office, Gmail, and Google Docs, with the ability to quickly learn new systems and technologies.
• Flexibility with work hours to cover different time zones, with a willingness to adapt to changing business needs and priorities.
• A team player with a friendly disposition and high energy, who is able to work collaboratively with colleagues and customers to achieve shared goals.
• Exceptional written and verbal communication skills, with the ability to communicate complex information clearly and concisely to diverse audiences.
• A calm and rational thinker, able to work under pressure to strict timelines, manage competing priorities, and maintain a high level of customer satisfaction.

Skills and Competencies

To excel in this role, you will need to possess a range of skills and competencies, including:

• Strong analytical and problem-solving skills, with the ability to identify root causes of issues and implement effective solutions.
• Excellent communication and interpersonal skills, with the ability to build strong relationships with customers, colleagues, and stakeholders.
• A customer-centric mindset, with a passion for delivering exceptional customer experiences and driving continuous improvement.
• Ability to work in a fast-paced environment, with a high level of adaptability and flexibility.
• Strong attention to detail, with a focus on accuracy and quality in all aspects of work.

Career Growth Opportunities and Learning Benefits

At blithequark, we are committed to the growth and development of our employees, offering a range of career growth opportunities and learning benefits, including:

• Professional development programs, designed to enhance your skills and knowledge in customer service, sales, and related areas.
• Opportunities for career advancement, with a focus on promoting from within and developing our future leaders.
• Access to industry-leading training and development programs, including workshops, conferences, and online courses.
• A collaborative and supportive work environment, with a focus on teamwork, innovation, and continuous improvement.

Work Environment and Company Culture

At blithequark, we pride ourselves on our dynamic and inclusive work environment, with a focus on:

• A positive and supportive company culture, with a emphasis on teamwork, collaboration, and mutual respect.
• A flexible and adaptive work environment, with opportunities for remote work and flexible scheduling.
• A commitment to diversity, equity, and inclusion, with a focus on creating a workplace that is welcoming and inclusive to all employees.
• A range of employee benefits and perks, including competitive salaries, comprehensive benefits packages, and opportunities for professional growth and development.

Compensation, Perks, and Benefits

As a valued member of our team, you can expect:

• A competitive salary and benefits package, with opportunities for growth and development.
• A range of perks and benefits, including work-from-home options, flexible scheduling, and access to industry-leading training and development programs.
• A collaborative and supportive work environment, with a focus on teamwork, innovation, and continuous improvement.
• Opportunities for career advancement, with a focus on promoting from within and developing our future leaders.

Conclusion

If you are a customer-centric professional with a passion for delivering exceptional service, we invite you to join our dynamic team at blithequark. As a Customer Service Partner, you will play a vital role in ensuring seamless order fulfillment, promoting sales growth, and fostering strong relationships with our valued customers. With a range of career growth opportunities, learning benefits, and a commitment to diversity, equity, and inclusion, we offer a work environment that is supportive, inclusive, and focused on your success. Apply now to join our team and be part of our mission to exceed customer expectations and drive business growth.