Experienced Licensed Customer Care Advocate for Pet Insurance and Wellness Products – Delivering Uncompromising Care to Pets and Their Families

Welcome to blithequark: Where Passion Meets Purpose

At blithequark, we are driven by an unwavering commitment to providing uncompromising care to the cats and dogs that bring joy and companionship to our lives. Our mission is to empower pet parents with the knowledge and resources necessary to protect their furry friends, preventing future health risks and ensuring access to the highest standard of veterinary care. By joining our team, you will be part of a dynamic and dedicated group of individuals who share a genuine passion for pets and a vision to make a meaningful difference in their lives.

The Role: Licensed Customer Care Advocate

We are seeking a highly skilled and compassionate Licensed Customer Care Advocate to join our team. As a key member of our customer care team, you will play a vital role in helping pet parents understand the importance of protecting their pets with our insurance and non-insurance products. Your expertise and empathy will be instrumental in building strong relationships with our customers, addressing their concerns, and providing personalized support to ensure their pets receive the best possible care.

Key Responsibilities:

• Actively engage with customers via multiple communication channels, including phone, email, text, chat, social media, and other platforms to respond to inquiries and provide tailored support
• Utilize your Property & Casualty Producers license to provide expert guidance on our insurance products and help pet parents make informed decisions about their pets' health and well-being
• Build and strengthen customer relationships through effective communication, active listening, and empathy, ensuring a positive and supportive experience for our customers
• Navigate multiple platforms to provide comprehensive and integrated responses to customer inquiries, leveraging your technical skills and attention to detail to resolve issues efficiently
• Collaborate with internal teams to stay up-to-date on product knowledge, industry trends, and best practices, ensuring that our customers receive the most accurate and relevant information

Requirements:

To be successful in this role, you will need to possess the following essential qualifications:

• An active Property & Casualty Producer license, demonstrating your expertise and commitment to the insurance industry
• Prior experience in a customer service role, preferably in a high-volume call center or veterinary clinic, where you have developed strong communication and problem-solving skills
• A proven ability to build and strengthen customer relationships, using effective communication, keen listening skills, and empathy to drive positive outcomes
• Strong experience navigating multiple platforms, including ticketing software such as Zendesk, Kustomer, or Gladly, to provide seamless and integrated support to customers
• Proficiency with productivity and task management tools like MS Office and G-Suite, enabling you to work efficiently and effectively in a fast-paced environment
• A meticulous attention to detail and strong prioritization abilities, allowing you to handle multiple tasks and responsibilities with ease
• An entrepreneurial mindset, a genuine passion for pets, and excitement to work in a dynamic and innovative start-up environment

Preferred Qualifications:

While not essential, the following qualifications will be highly valued:

• Experience working in the pet insurance industry or a related field, providing a deeper understanding of the products and services we offer
• Familiarity with veterinary medicine and the healthcare industry, enabling you to provide more informed and supportive guidance to our customers
• Knowledge of sales and marketing principles, allowing you to identify opportunities to promote our products and services to pet parents
• Experience working in a remote or distributed team environment, demonstrating your ability to collaborate and communicate effectively with colleagues and customers in a virtual setting

Career Growth and Development

At blithequark, we are committed to supporting the growth and development of our team members. As a Licensed Customer Care Advocate, you will have access to ongoing training and professional development opportunities, enabling you to enhance your skills and knowledge in areas such as customer service, insurance, and pet health. Our goal is to empower you to succeed in your role and advance your career, while making a meaningful difference in the lives of pets and their families.

Work Environment and Company Culture

Our team at blithequark is passionate, dedicated, and genuinely committed to our mission. We believe in fostering a positive and supportive work environment that encourages collaboration, creativity, and innovation. Our pet-friendly offices are designed to inspire productivity and well-being, with amenities such as stocked kitchens, team workouts, and regular team outings. We are proud to offer a range of benefits, including comprehensive medical, dental, and vision coverage, generous PTO and paid holidays, and a 401k with company match.

Compensation and Benefits

We offer a competitive compensation package, including a salary range that reflects your experience and qualifications. Our benefits package is designed to support your overall well-being, with comprehensive contributions to medical, dental, and vision coverage for you and your dependents. You will also enjoy generous PTO and paid holidays, a 401k with company match, and access to a range of perks and amenities, including pet-friendly offices, stocked kitchens, and team outings.

Join Our Team

If you are a motivated and compassionate individual with a passion for pets and a commitment to delivering exceptional customer care, we encourage you to apply for this exciting opportunity. As a Licensed Customer Care Advocate at blithequark, you will be part of a dynamic and dedicated team that is making a real difference in the lives of pets and their families. Don't miss this chance to join our mission and advance your career in a supportive and innovative environment. Apply now to become a valued member of our team and start making a positive impact on the lives of those we care about most – our pets.