Experienced Virtual Customer Service Advisor – Delivering Exceptional Patient Experiences through Empathetic Support and Effective Account Resolution

Welcome to blithequark: Where Compassion Meets Excellence

At blithequark, we are driven by a profound passion for the patient experience, recognizing that every interaction has the potential to profoundly impact lives. As a leader in healthcare, we are committed to caring for patients with purpose and integrity, embracing a culture that truly cares like family. If you share our vision and are eager to jump-start your career in a dynamic and supportive environment, we invite you to join our team as a Virtual Customer Service Advisor.

About the Role

As a Virtual Customer Service Advisor at blithequark, you will play a pivotal role in our mission to deliver exceptional patient experiences. Your primary responsibility will be to handle account inquiries via inbound and outbound calls from patients, guarantors, or other third parties. This involves reviewing account information, taking appropriate actions in various systems to resolve inquiries, and securing payment on outstanding account balances. Your ability to learn and work in multiple account systems/applications will be crucial in this role.

Key Responsibilities:

• Communicate with customers by phone or via digital media to obtain information needed to resolve inquiries in accordance with department policies and procedures.
• Review patient account information in multiple systems, perform research as necessary, and take appropriate action to resolve patient inquiries and account balances.
• Document patient inquiry and actions taken into the appropriate systems.
• Update or add insurance information and/or patient demographic information and request rebill.
• Work with patients and guarantors to secure payment on outstanding account balances using secured payment methods.
• Escalate patient complaints to the appropriate individual/department based on the nature of the issue.
• Create a positive patient experience through actively listening, understanding, ensuring timely resolution or escalation, communicating in a friendly manner, and handling patients with a consummately professional attitude.
• Follow all blithequark Customer Service Organization (CSO) guidelines and policies.
• Meet and maintain established departmental performance metrics for production and quality.
• Adhere to all compliance guidelines.
• Maintain working knowledge of workflow, systems, and tools used in the department.

Qualifications and Skills

To excel in this role, you should possess a minimum of one year of customer service experience in a customer service, healthcare office, hospitality, retail sales, or client manager role. Previous call center experience, preferably in a healthcare environment, is highly desirable. As a virtual employee, you must have high-speed internet with 25 MB download and 6 Upload Speed (WiFi is not permitted). Our ideal candidate is someone who is not only technically adept but also empathetic, patient, and passionate about delivering exceptional customer service.

Essential Qualifications:

• Minimum one-year customer service experience required.
• Previous call center experience preferably in a healthcare environment.
• High-speed internet with 25 MB download and 6 Upload Speed (WiFi is not permitted).
• Ability to work in a fast-paced environment and adapt to changing situations.
• Strong communication and interpersonal skills.
• Ability to maintain confidentiality and handle sensitive information with discretion.

Preferred Qualifications:

• Experience working in a healthcare setting.
• Familiarity with medical terminology and healthcare systems.
• Previous experience with account resolution and payment processing.
• Certifications in customer service or a related field.

Career Growth and Learning Benefits

At blithequark, we are committed to the growth and development of our colleagues. As a Virtual Customer Service Advisor, you will have access to comprehensive training programs, ongoing support, and opportunities for professional development. Our goal is to empower you with the skills and knowledge necessary to excel in your role and advance in your career.

Work Environment and Company Culture

blithequark prides itself on a culture that values diversity, equity, and inclusion. We believe that our differences are what make us stronger, and we are committed to creating an environment where everyone feels valued, respected, and empowered to contribute. As a virtual team member, you will be part of a dynamic and supportive community that is dedicated to making a positive impact on the lives of our patients and their families.

Compensation, Perks, and Benefits

blithequark offers a competitive total rewards package that supports the health, life, career, and retirement of our colleagues. Our benefits include comprehensive medical coverage, additional options for dental and vision benefits, life and disability coverage, flexible spending accounts, and more. We also offer free counseling services, a 401(k) Plan with a 100% match, an Employee Stock Purchase Plan, and family support through fertility and family building benefits. Our goal is to provide a benefits package that is not only comprehensive but also flexible, allowing you to choose the options that best fit your needs and lifestyle.

Conclusion

If you are passionate about delivering exceptional customer service and are looking for an opportunity that provides satisfaction and personal growth, we encourage you to apply for our Virtual Customer Service Advisor opening. At blithequark, we are committed to creating a work environment that is supportive, inclusive, and empowering. Join our team and become part of a community that is dedicated to making a positive impact on the lives of our patients and their families. Apply today and unlock the possibilities!

blithequark is an equal opportunity employer and values diversity at our company. We do not discriminate on the basis of race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status.